A method, system, and computer program product for service failover and failback using ESB are provided in the illustrative embodiments. A determination is made, by a processor at a first data processing system, whether a service being requested in a request can be provided from a failover provider system. An event log record is used to determine whether a connection failure event occurred with a primary provider system of the service. An evaluation is made whether the request can be routed to the failover provider system. The request is routed to the failover provider system.