Invention Grant
- Patent Title: Social in line consumer interaction launch pad
-
Application No.: US13786953Application Date: 2013-03-06
-
Publication No.: US09779459B2Publication Date: 2017-10-03
- Inventor: Michael J. Biltz
- Applicant: Accenture Global Services Limited
- Applicant Address: IE Dublin
- Assignee: Accenture Global Services Limited
- Current Assignee: Accenture Global Services Limited
- Current Assignee Address: IE Dublin
- Agency: Brinks Gilson & Lione
- Main IPC: G06Q30/06
- IPC: G06Q30/06 ; G06Q50/00 ; G06Q30/08

Abstract:
The social in line consumer interaction launch pad is a digital commerce service that integrates into digital social forums that allows users (e.g., consumers) to perform commerce functions within a social conversation (e.g., interaction) without leaving the social forums. The launch pad automatically determines whether the conversation is about a company, brand, product and/or service, and converts text entered during the conversation into a ‘hypertext link-mouse over-launch pad’ for users to view and respond to services related to the brand, product and/or service based context. The launch pad is implemented through alliances with social forum service providers and/or a web browser plug-in to tag input (e.g., free form text) within reviews, comments, and unstructured data, selectable to initiate an interaction and/or transaction with the company of the brand and/or product. The launch pad determines the content to provide based on context information and demographics of the author and/or recipient.
Public/Granted literature
- US20130246225A1 SOCIAL IN LINE CONSUMER INTERACTION LAUNCH PAD Public/Granted day:2013-09-19
Information query