Invention Grant
- Patent Title: Methods and systems for optimizing efficiency of a workforce management system
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Application No.: US14754309Application Date: 2015-06-29
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Publication No.: US09785897B2Publication Date: 2017-10-10
- Inventor: Pradeep Kishore , Visvanathan Lakshmi Narayan
- Applicant: Infosys Limited
- Applicant Address: IN Bangalore
- Assignee: Infosys Limited
- Current Assignee: Infosys Limited
- Current Assignee Address: IN Bangalore
- Agency: Klarquist Sparkman, LLP
- Priority: IN1189/CHE/2011 20110407
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; G06Q10/10 ; G01C21/36

Abstract:
Methods, apparatuses, and computer-readable media for optimizing efficiency of a workforce management system include receiving a service request, the service request including a service location, transmitting the service location to a plurality of map service providers, receiving geospatial coordinates and a corresponding confidence score from each map service provider which corresponds to a precision accuracy and indicates an estimated accuracy of the geospatial coordinates to the service location, calculating a plurality of overall scores for the plurality of map service providers based at least in part on the precision accuracy of each map service provider and a plurality of attributes associated with each map service provider, selecting a map service provider from the plurality of map service providers based at least in part on the plurality of overall scores, and transmitting geospatial data including coordinates provided by the selected map service provider to a technician.
Public/Granted literature
- US20150302346A1 METHODS AND SYSTEMS FOR OPTIMIZING EFFICIENCY OF A WORKFORCE MANAGEMENT SYSTEM Public/Granted day:2015-10-22
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