Methods and systems for optimizing efficiency of a workforce management system
Abstract:
Methods, apparatuses, and computer-readable media for optimizing efficiency of a workforce management system include receiving a service request, the service request including a service location, transmitting the service location to a plurality of map service providers, receiving geospatial coordinates and a corresponding confidence score from each map service provider which corresponds to a precision accuracy and indicates an estimated accuracy of the geospatial coordinates to the service location, calculating a plurality of overall scores for the plurality of map service providers based at least in part on the precision accuracy of each map service provider and a plurality of attributes associated with each map service provider, selecting a map service provider from the plurality of map service providers based at least in part on the plurality of overall scores, and transmitting geospatial data including coordinates provided by the selected map service provider to a technician.
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