Invention Grant
- Patent Title: System and method for managing an unsuccessful communication session between a source user and a target user
-
Application No.: US15082367Application Date: 2016-03-28
-
Publication No.: US09787832B2Publication Date: 2017-10-10
- Inventor: Pallavi Patil
- Applicant: Wipro Limited
- Applicant Address: IN Bangalore
- Assignee: WIPRO LIMITED
- Current Assignee: WIPRO LIMITED
- Current Assignee Address: IN Bangalore
- Agency: Finnegan, Henderson, Farabow, Garrett & Dunner, LLP
- Priority: IN201641005093 20160212
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04M3/46 ; H04L29/08 ; H04W4/02 ; G06F17/30 ; G06N99/00

Abstract:
This disclosure relates to system and method for managing an unsuccessful communication session between a source user and a target user. In one embodiment, the method comprises determining a plurality of correlative contacts between the source user and the target user from one or more communication platforms, and scoring the plurality of correlative contacts based on one or more proximity parameters among the source user, each of the plurality of correlative contacts, and the target user. The method further comprises generating an initial set of correlative contacts based on the scoring, presenting the initial set of correlative contacts along with a plurality of selectable communication recourses, initiating a communication with at least one of the initial set of correlative contacts upon selection of a corresponding communication recourse, and providing a plurality of selectable recourses to reach out to the target user based on the communication.
Public/Granted literature
Information query