A computer-implemented method to establish communication between devices is provided. The method may include obtaining a request for a communication session at a communication system from a first device. The request may include an identifier associated with the first device. The method may further include obtaining data associated with a user associated with the first device based on the identifier in the request. The data may include: a medical condition of the user and a location of the user. In response to obtaining the request, the method may include selecting a second device of multiple second devices associated with the communication system to participate in the communication session. The second device may be selected based on the medical condition of the user and a location of the user. The method also include establishing, by the communication system, the communication session with the selected second device.