Invention Grant
- Patent Title: Multiple interaction live monitoring
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Application No.: US15264480Application Date: 2016-09-13
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Publication No.: US09794407B2Publication Date: 2017-10-17
- Inventor: Vaclav Slovacek
- Applicant: ZOOM INTERNATIONAL S.R.O.
- Applicant Address: CZ Prague 8
- Assignee: ZOOM INTERNATIONAL S.R.O.
- Current Assignee: ZOOM INTERNATIONAL S.R.O.
- Current Assignee Address: CZ Prague 8
- Agency: Galvin Patent Law LLC
- Agent Brian R. Galvin
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M3/51 ; H04M3/523 ; H04M3/42
Abstract:
A system for multiple interaction live monitoring, comprising an interaction manager that receives an interaction from a contact center, a recording management server that monitors the interaction, and an administration interface that presents the monitored interaction for viewing by a human user, and a method for multiple interaction live monitoring.
Public/Granted literature
- US20170134578A1 MULTIPLE INTERACTION LIVE MONITORING Public/Granted day:2017-05-11
Information query
