Invention Grant
- Patent Title: Error troubleshooting using a correlated knowledge base
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Application No.: US14934463Application Date: 2015-11-06
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Publication No.: US09836346B2Publication Date: 2017-12-05
- Inventor: Jason D. Makuch , Calvin Y. Kuo , Michael T. Callahan , Zahur A. Peracha
- Applicant: Amazon Technologies, Inc.
- Applicant Address: US WA Seattle
- Assignee: Amazon Technologies, Inc.
- Current Assignee: Amazon Technologies, Inc.
- Current Assignee Address: US WA Seattle
- Agency: Thomas Horstemeyer, LLP
- Main IPC: G06F11/00
- IPC: G06F11/00 ; G06F11/07 ; G06N5/02 ; G06Q20/40

Abstract:
Disclosed are various embodiments for an error troubleshooting application. Error data is obtained from a client device. A correlated knowledge base is referenced to determine if a solution is associated with the error data. If a solution is associated with the error data, a notification embodying the solution is communicated to the client device. If a solution is not associated with the error data, a notification indicating the solution is unknown is communicated to the client device.
Public/Granted literature
- US20160117211A1 ERROR TROUBLESHOOTING USING A CORRELATED KNOWLEDGE BASE Public/Granted day:2016-04-28
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