A cloud agent facilitates collection of industrial data from one or more data sources on the plant floor and migration of the collected data to a cloud platform for storage and processing. Collection services associated with the cloud agent perform on-premise data collection of historical, live, and/or alarm data directly from industrial devices networked to the agent or from intermediate data concentrators that gather the data from the devices. Queue processing services executed by the cloud agent package the data into a data packet comprising header information that identifies a customer associated with the industrial enterprise, processing priority information, and other information that informs data processing services on the cloud platform how to process and/or direct the incoming data. The cloud agent then establishes a communication channel to the cloud platform and sends the data via the channel.