Systems and methods are provided for reducing consumer electronic device returns. According to various aspects, a server receives (505) usage data of an electronic communication device by a consumer. The server examines (510) existing usage indicating correlations between various usage factors of additional devices and return incidents of the additional devices, and calculates (515) individual probabilities of return for the various usage factors and a total probability of return for the electronic communication device. In embodiments, if any of the individual probabilities or the total probability meets or exceeds a threshold probability, the server contacts (535) at least one of the electronic communication device or the consumer.