A method includes receiving an indication of a DVR conflict that includes at least two conflicting video programs. The method also includes identifying attributes of the conflicting video programs, and identifying a local pattern of DVR conflict resolution associated with a user based on the conflicting video programs. The method includes identifying, if the conflicting video programs do not match the local pattern, a global pattern of DVR conflict resolution associated with multiple customers of a service provider based on the conflicting video programs, identifying, if the conflicting video programs do not match the global pattern, a default pattern of DVR conflict resolution, and scheduling at least one of the conflicting video programs to be recorded based on the identified local, global, or default pattern of DVR conflict resolution.