An information processing apparatus includes an abnormal status detector and a display controller. The abnormal status detector detects an abnormal status of an image forming apparatus. The display controller controls, when the abnormal status detector detects the abnormal status, such that operation procedure images which are associated with plural operations defined in advance as operations to be performed by an operator in the abnormal status of the image forming apparatus are displayed on a display on which an operation screen regarding the image forming apparatus is displayed. When receiving a first operation which corresponds to a first operation procedure image displayed on the display, the display controller displays a second operation procedure image which corresponds to a second operation which is defined as the operation next to the first operation among the plural operations.