A system and method for generating user profiles for human resources are described. The system includes an enterprise service bus configured to receive a request to transmit media to a device and route the media to a device and network appliance as a service (NAaaS) application services configured to receive the request from the enterprise services bus, generate a user profile for a user, log a device usage entry that includes a unique identifier for the user, a unique identifier for the device and an action associated with the request, determine one or more keywords relating to content in the media, generate an index that includes the one or more keywords and update the user profile for the user based on the one or more keywords.