An information processing method includes executing a processing corresponding to a first request of a terminal apparatus using a first information processing apparatus, when a fault occurs in the first information processing apparatus, transmitting an apparatus information that identifies the first information processing apparatus from a second information processing apparatus to the terminal apparatus, after receiving the apparatus information by the terminal apparatus, discarding data transmitted from the first information processing apparatus to the terminal apparatus, transmitting, from the terminal apparatus to the second information processing apparatus, a response notification indicating that the apparatus information is received by the terminal apparatus, and after receiving the response notification by the second information processing apparatus, executing the processing corresponding to a second request of the terminal apparatus using the second information processing apparatus.