Invention Grant
- Patent Title: Visual and voice co-browsing framework
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Application No.: US14584562Application Date: 2014-12-29
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Publication No.: US09916128B2Publication Date: 2018-03-13
- Inventor: Brian S. Badger , David E. Phelps
- Applicant: Verizon Patent and Licensing Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: H04M3/51
- IPC: H04M3/51 ; G06F3/16 ; G06F17/22 ; H04M7/00

Abstract:
A computer system may include logic configured to enable voice-enabled web pages. The logic may be configured to receive a request for a web page that includes Hypertext Markup Language (HTML) content and voice browser content from an HTML browser running on a user device; generate a co-browsing session identifier based on the received request; provide a response to the HTML browser, wherein the response includes the HTML content, the generated co-browsing session identifier, and an instruction to establish a Web Real-Time Communication (WebRTC) connection with an interactive voice response (IVR) system associated with the voice browser content; receive an indication from the IVR system that the WebRTC connection has been established for the co-browsing session identifier; and provide the voice browser content to a voice browser in the IVR system, in response to receiving the indication that the WebRTC connections has been established for the co-browsing session identifier.
Public/Granted literature
- US20150113409A1 VISUAL AND VOICE CO-BROWSING FRAMEWORK Public/Granted day:2015-04-23
Information query