Invention Grant
- Patent Title: Method and system for automatic assignment of sales opportunities to human agents
-
Application No.: US12098237Application Date: 2008-04-04
-
Publication No.: US09916584B2Publication Date: 2018-03-13
- Inventor: Jamshid Abdollahi Vayghan , Philip Shilung Yu
- Applicant: Jamshid Abdollahi Vayghan , Philip Shilung Yu
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: McGinn IP Law Group, PLLC
- Agent Daniel P. Morris
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q30/00 ; G06Q10/06 ; G06Q30/02
Abstract:
A method (and system) of assigning a sales opportunity, includes creating an assignment model based on clustering historical sales opportunities, and providing a scoring mechanism on a plurality of sales agents for automatically optimizing an assignment of at least one sales opportunity to at least one of the plurality of sales agents.
Public/Granted literature
- US20080183546A1 METHOD AND SYSTEM FOR AUTOMATIC ASSIGNMENT OF SALES OPPORTUNITIES TO HUMAN AGENTS Public/Granted day:2008-07-31
Information query
