A method for automatically delaying playback of a voice message at a captioning device may include receiving, at a captioning device, a request from a user to play back a voice message that is stored on the captioning device. The method may also include, in response to the request from the user, automatically delaying the playback of the voice message, at the captioning device, until an establishment of a connection between the captioning device and a remote call assistant, in order to allow the remote call assistant to caption on the captioning device, in real-time, the voice message from the very beginning of the playback of the voice message.