A method comprising receiving non-voice information concerning an emergency event captured by at least one electronic device; selecting a responding agency to receive the non-voice information, based on at least one of a unique identifier and location information; and directing the non-voice information to the selected agency, via a broadband internet connection, to provide enhanced situational awareness regarding the emergency event to a responding agent at the selected agency. A method comprising receiving non-voice information concerning an emergency event; selecting a responding agency to which to direct the non-voice information; processing the non-voice information to be compatible with at least one of an intake or dispatch system utilized by the selected agency; and directing the processed non-voice information to the selected agency, via a broadband internet connection, to provide enhanced situational awareness regarding the emergency event to a responding agent at the selected agency.