Invention Grant
- Patent Title: Automatic disclosure detection
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Application No.: US15420477Application Date: 2017-01-31
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Publication No.: US09934792B2Publication Date: 2018-04-03
- Inventor: I. Dan Melamed , Andrej Ljolje , Bernard S. Renger , David J. Smith , Yeon-Jun Kim
- Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
- Applicant Address: US GA Atlanta
- Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
- Current Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
- Current Assignee Address: US GA Atlanta
- Agency: Greenblum & Bernstein, P.L.C.
- Main IPC: G10L15/18
- IPC: G10L15/18 ; G10L25/63 ; G10L15/26
Abstract:
A method of detecting pre-determined phrases to determine compliance quality of an agent includes determining a presence of a predetermined input based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating of the agent based on a presence of a pre-determined phrase associated with the predetermined input in the communication.
Public/Granted literature
- US20170140775A1 AUTOMATIC DISCLOSURE DETECTION Public/Granted day:2017-05-18
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