Invention Grant
- Patent Title: Automated response tool
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Application No.: US15367952Application Date: 2016-12-02
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Publication No.: US09936072B1Publication Date: 2018-04-03
- Inventor: Viju S. Kothuvatiparambil , Priyank R. Shah , Emad Noorizadeh
- Applicant: Bank of America Corporation
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Agent Michael A. Springs
- Main IPC: H04M11/00
- IPC: H04M11/00 ; H04M3/493 ; G10L15/22 ; G10L15/18

Abstract:
A language processor includes a parser, an invoker, and an extractor. The parser parses a spoken statement to detect a plurality of words in the spoken statement and generates a parse tree based on the detected plurality of words. The invoker determines, based on the parse tree, a plurality of potential services to invoke to respond to the spoken statement. The extractor determines, for each potential service of the plurality of potential services, a parameter used during execution of that potential service and a value of the determined parameter based on the parse tree. The invoker is further configured to issue a command to invoke a potential service of the plurality of potential services using a value of a determined parameter.
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