Invention Grant
- Patent Title: System and method for performing follow up based on user interactions
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Application No.: US15409720Application Date: 2017-01-19
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Publication No.: US09948582B2Publication Date: 2018-04-17
- Inventor: Ron Karidi
- Applicant: LivePerson, Inc.
- Applicant Address: US NY New York
- Assignee: LivePerson, Inc.
- Current Assignee: LivePerson, Inc.
- Current Assignee Address: US NY New York
- Agency: Kilpatrick Townsend & Stockton LLP
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04L12/58 ; H04L29/08
Abstract:
A system and method for follow up management comprising determining if a user has a repository record, extracting information from the repository record associated with the user, and acting on information stored in the repository record. The method may be practiced on a system for managing online interaction comprising a business rules engine a follow up repository, and a follow up engine.
Public/Granted literature
- US20170272387A1 SYSTEM AND METHOD FOR PERFORMING FOLLOW UP BASED ON USER INTERACTIONS Public/Granted day:2017-09-21
Information query
