A method for utilizing a multi-intent matrix is provided. The method may be used to avoid a derived intent collision while determining correct intent of a human-voice-telephone query. The method may include receiving a telephone call at the voice response system. The method may include responding to the telephone call at the voice response system. The response may include prompting a human caller to utter a reason for the telephone call. The human caller may be associated with the telephone call. The method may include receiving a human-voice-telephone-query-utterance at the voice response system. The method may include translating the human-voice-telephone-query-utterance into a text string. The translating may occur at the voice response system or a translation module. The method may include analyzing the text string utilizing a group of parameters. The method may include re-analyzing the text string utilizing a group of parameters set to custom values.