A method, apparatus, and computer readable medium for managing a voice call in a wireless communication network. The method comprises collecting crowd-sourced data for a voice over long-term evolution (VoLTE) call quality metrics and contexts associated with a VoLTE call. The VoLTE call quality metrics and contexts comprise non-device information and device information. The method further comprises identifying accessible information based on the device information and the non-device information, predicting VoLTE call quality using the collected crowd-sourced data and the accessible information, and determining whether to place the voice call as or switch the voice call to a VoLTE call or a circuit-switched voice call based on comparison of the predicted VoLTE quality to a predetermined threshold.