公开(公告)号：CA2929649A1

公开(公告)日：2015-05-14

申请号：CA2929649

申请日：2014-11-06

Applicant: VONAGE AMERICA INC

Inventor： LEFAR MARC ,  GUO JOSEPH ,  GUO WEIPING ,  XIN KAI ,  WILTON ARTHUR ,  ZEHAVI BOAZ

IPC: H04M3/53 ,  H04L12/58 ,  H04N7/14

Abstract: Methods and systems for voice and video messaging are provided here. In some embodiments a method for voice and video messaging may include establishing a telecommunication session with a calling device associated with a first user in response to an indication that a call request from the calling device directed to a called identifier associated with a second user failed, providing to the calling device an option to leave a video message and an option to leave an audio message, receiving a selection from the calling device indicating the selection of the option to leave a video message, disconnecting the established telecommunication session, and receiving a video message from the calling device. Enable user to switch between audio messaging and video messaging.

公开(公告)号：CA2949224A1

公开(公告)日：2015-11-19

申请号：CA2949224

申请日：2015-05-18

Applicant: VONAGE AMERICA INC

Inventor： GRABOWICH GEORGE ADRIAN

IPC: H04M15/06 ,  H04M3/42 ,  H04W4/24

Abstract: Methods and systems for dynamic selection of an originating identifier for billing optimization are provided herein. In some embodiments, a method for dynamic selection of an originating identifier for billing optimization may include receiving from a device associated with a user a first communication request containing a first identifier; determining a second identifier from a plurality of identifiers associated with the user, wherein determination of the second identifier is based on a billing rate associated with the first identifier and the second identifier; and transmitting a second communication request to establish a communication using the first identifier as a destination number and the second identifier as an originating number.

公开(公告)号：WO2016160919A1

公开(公告)日：2016-10-06

申请号：PCT/US2016/024902

申请日：2016-03-30

Applicant: VONAGE AMERICA INC.

Inventor： ANDREEV, Alexandra ,  BIRGER, Eli

IPC: H04L29/08 ,  H04L12/12

CPC classification number: H04L67/22 ,  G08B21/0202 ,  H04L67/125 ,  H04L67/306 ,  H04M1/67 ,  H04M1/72533 ,  H04W4/50

Abstract: Methods and systems for intelligently managing and controlling mobile devices are provided herein. In some embodiments, a method for intelligently managing and controlling mobile devices includes receiving information regarding activity performed on a child device, and determining a management and control action to associate with the activity based on (a) the activity performed and (b) previous user behavior patterns associated with the child device, wherein the management and control action includes at least one of notifying at least one parent device of the activity performed or directly controlling the activity of the child device.

Abstract translation: 本文提供了智能地管理和控制移动设备的方法和系统。 在一些实施例中，智能地管理和控制移动设备的方法包括接收关于在子设备上执行的活动的信息，以及基于（a）所执行的活动和（b）先前的用户，确定与活动相关联的管理和控制动作 与子设备相关联的行为模式，其中管理和控制动作包括通知至少一个父设备执行的活动或直接控制子设备的活动中的至少一个。

公开(公告)号：WO2016134131A1

公开(公告)日：2016-08-25

申请号：PCT/US2016/018443

申请日：2016-02-18

Applicant: VONAGE AMERICA INC.

Inventor： CALAMERA, Pablo ,  OTTUR, Deepak ,  DWARKHA, Rohan

IPC: H04L29/06

CPC classification number: H04L65/1069 ,  H04L65/1026 ,  H04L65/103 ,  H04L65/1053 ,  H04M7/006

Abstract: A communications adaptor comprising an adaptor first port; an adaptor second port; an adaptor third port; and a processor. The adaptor first port is configured to connect to an analog communications line. The adaptor second port is configured to connect to a data network. The adaptor third port is configured to connect to an analog telephony device. The processor is configured to determine that a first call setup request signal has been received at the adaptor first port. The processor is further configured, subsequent to such determination: (1) to transmit a second call setup request signal over the adaptor second port to an Internet Protocol (IP) telephony system over the data network; and (2) to transmit a third call setup request signal over the adaptor third port.

Abstract translation: 一种通信适配器，包括适配器第一端口; 适配器第二端口; 适配器第三端口; 和处理器。 适配器第一个端口被配置为连接到模拟通信线路。 适配器第二个端口被配置为连接到数据网络。 适配器第三端口被配置为连接到模拟电话设备。 处理器被配置为确定在适配器第一端口处已经接收到第一呼叫建立请求信号。 在这样的确定之后，进一步配置处理器：（1）通过适配器第二端口通过数据网络将第二呼叫建立请求信号发送到因特网协议（IP）电话系统; 和（2）通过适配器第三端口发送第三呼叫建立请求信号。

公开(公告)号：WO2016196570A1

公开(公告)日：2016-12-08

申请号：PCT/US2016/035182

申请日：2016-06-01

Applicant: VONAGE AMERICA INC.

Inventor： ON, Guy Bar ,  DUDAI, Sagi ,  SHALTIEL, Natan

IPC: H04M1/725 ,  H04L12/28

CPC classification number: G05B15/02 ,  G06F3/048 ,  H04L12/6418 ,  H04M1/7253 ,  H04M1/72533 ,  H04M1/72569

Abstract: A method and a system for dynamically controlling at least one electronic device of a plurality of electronic devices in a common operating environment are provided. According to an embodiment, a method for dynamically controlling at least one electronic device comprises storing, in a memory, user input for automatically controlling operation of a first electronic device of a plurality of electronic devices while a second electronic device of the plurality of electronic devices is being operated, detecting, by a processor, a first state transition event affecting an operating state of at least one of the first electronic device or second electronic device and, based on the stored input and detected state transition event, processing instructions for at least one of modifying or suspending operation of at least one feature of the first or second electronic devices.

Abstract translation: 提供了一种用于在公共操作环境中动态地控制多个电子设备的至少一个电子设备的方法和系统。 根据实施例，一种用于动态地控制至少一个电子设备的方法包括在存储器中存储用户输入，用于自动控制多个电子设备中的第一电子设备的操作，同时在多个电子设备中的第二电子设备 由处理器检测到影响第一电子设备或第二电子设备中的至少一个的操作状态的第一状态转换事件，并且基于所存储的输入和检测到的状态转换事件，至少处理指令 修改或暂停第一或第二电子设备的至少一个特征的操作之一。

公开(公告)号：WO2016154612A1

公开(公告)日：2016-09-29

申请号：PCT/US2016/024429

申请日：2016-03-28

Applicant: VONAGE AMERICA INC.

Inventor： ANDREEV, Alexandra ,  BARENBOIM, Iliya ,  ORR, Dany ,  BAHAR, Yair ,  GOSHEN, Tomer ,  PAGNOTTA, Joseph

IPC: H04L29/06 ,  H04L12/58 ,  H04L29/08

CPC classification number: H04L51/046 ,  G06F3/04842 ,  G06F3/04886 ,  H04L51/02 ,  H04L65/1069

Abstract: A method of providing automatically updated content in a messaging session is disclosed. The method comprising exchanging, via a user interface of a messaging system on a first user device, messages with one or more other user devices in a messaging session, wherein the user interface includes a first region for exchanging messages; initiating display of a list of services as selectable messaging objects that can be presented in association with the messaging session; receiving a first user selection of one of the displayed messaging objects to include in association the messaging session; and displaying content associated with the selected messaging object in association with the messaging session, wherein the content is updated periodically..

Abstract translation: 公开了一种在消息收发会话中提供自动更新内容的方法。 所述方法包括经由消息系统的用户界面在第一用户设备上与消息传送会话中的一个或多个其他用户设备交换消息，其中所述用户界面包括用于交换消息的第一区域; 启动作为可以与消息传递会话相关联地呈现的可选消息对象的服务列表的显示; 接收所显示的消息传送对象中的一个的第一用户选择以关联地包括所述消息会话; 以及与所述消息收发会话相关联地显示与所选择的消息对象相关联的内容，其中所述内容被周期性地更新。

公开(公告)号：US09854102B2

公开(公告)日：2017-12-26

申请号：US14447125

申请日：2014-07-30

Applicant: VONAGE AMERICA INC.

Inventor： Ka-Yui Kevin Ma ,  John Erickson ,  Eugene Peter Cannon

IPC: H04M15/06 ,  H04M7/00 ,  H04L29/06 ,  H04L12/16 ,  H04L12/927 ,  H04M3/42

CPC classification number: H04M7/0057 ,  H04L12/16 ,  H04L29/06 ,  H04L47/80 ,  H04L63/08 ,  H04L65/1053 ,  H04L65/1059 ,  H04L65/1069 ,  H04L65/1096 ,  H04M3/42042

Abstract: An IP telephony system allows a user to register a telephony device that receives its native telephony service from a different telephony service provider as an extension telephone. The user can then place calls through the IP telephony system using the extension telephone. Such calls may or may not be established using the extension telephone's native telephony service provider.

公开(公告)号：US20160286042A1

公开(公告)日：2016-09-29

申请号：US15173076

申请日：2016-06-03

Applicant: VONAGE AMERICA INC.

Inventor： Sagi Iltus

IPC: H04M3/428 ,  H04W4/12 ,  H04W4/16 ,  H04M1/725 ,  H04W68/02 ,  H04M3/42 ,  H04M1/60

CPC classification number: H04M3/4286 ,  H04M1/6033 ,  H04M1/72563 ,  H04M3/42221 ,  H04M3/4285 ,  H04W4/12 ,  H04W4/16 ,  H04W68/02

Abstract: Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.

公开(公告)号：US09313676B2

公开(公告)日：2016-04-12

申请号：US14090567

申请日：2013-11-26

Applicant: Vonage America Inc.

Inventor： Lisa M. Venezia ,  Eric Verbel ,  Kavitha Sreenath ,  Jose Martinez

IPC: H04M11/00 ,  H04W24/04 ,  H04M3/51

CPC classification number: H04W24/04 ,  G06Q10/06 ,  G06Q30/016 ,  H04M3/5175 ,  H04M2215/32

Abstract: Embodiments of the present invention generally relate to a method and system for predictive analysis of technical issues in a technical support environment. In some embodiments, the method may include receiving information associated with a first technical support issue reported by a customer, associating at least one category with the first technical support issue based on an analysis of the received information and a history of system operation status data, and transmitting at least a portion of the information associated with the first technical support issue and the associated at least one category to an agent workstation.

Abstract translation: 本发明的实施例通常涉及用于技术支持环境中的技术问题的预测分析的方法和系统。 在一些实施例中，所述方法可以包括接收与由客户报告的第一技术支持问题相关联的信息，所述信息基于对接收到的信息和系统操作状态数据的历史的分析将至少一个类别与第一技术支持问题相关联， 以及将与所述第一技术支持问题相关联的信息的至少一部分和所述相关联的至少一个类别发送到代理工作站。

公开(公告)号：US11095582B2

公开(公告)日：2021-08-17

申请号：US16689310

申请日：2019-11-20

Applicant: VONAGE AMERICA INC.

Inventor： Alexandra Andreev ,  Iliya Barenboim ,  Dany Orr ,  Yair Bahar ,  Tomer Goshen ,  Joseph Pagnotta

IPC: G06F3/048 ,  H04L12/58 ,  G06F3/0484 ,  G06F3/0488 ,  H04L29/06

Abstract: A method of providing automatically updated content a messaging session is disclosed. The method comprising exchanging, via a user interface of a messaging system on a first user device, messages with one or more other user devices in the messaging session, wherein the user interface includes a first region for exchanging messages; initiating display of a plurality of selectable messaging objects that represent supplementary content that is periodically updated during the messaging session; receiving a first user selection of one of the displayed messaging objects to include during the messaging session; and embedding the supplementary content associated with the selected messaging object within the messaging session.