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公开(公告)号：US12210444B2
公开(公告)日：2025-01-28
申请号：US18236158
申请日：2023-08-21
Applicant: Express Scripts Strategic Development, Inc.
Inventor： Christopher M. Myers
Abstract: A method for testing a user interface (UI) includes obtaining a first state of the UI and setting a current position to specified location coordinates. The method includes determining whether the first state satisfies criteria for a goal and, if so, updating a collection of completed tests with a test distance and test data. The method includes, in response to the first state not satisfying the criteria: determining a set of potential user actions to be performed in the first state based on interactive elements of the UI; selecting and executing an action; and updating the test distance based on the current position and location coordinates of the element associated with the action. The method includes determining a shortest path to the goal in the UI based on the collection of completed tests. The method includes, based on the determined shortest path, automatically visually transforming a state of the UI.
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公开(公告)号：US20240073320A1
公开(公告)日：2024-02-29
申请号：US18388042
申请日：2023-11-08
Applicant: Express Scripts Strategic Development, Inc.
Inventor： Christopher M. Myers , Danielle L. Smith
CPC classification number: H04M3/5233 , G06N3/049 , G10L15/26 , H04M3/4933 , H04M3/4936 , H04M3/5175 , H04M3/5191 , H04M3/5237 , H04M11/10
Abstract: Method starts with a processor receiving configuration settings including an identified task, a relationship data, and a criticality value. Processor initializes a communication session with an agent client device. The communication session is between a virtual caller associated with the system and the agent client device. Processor then processes an audio signal of the communication session to generate an agent utterance and generates a transcribed agent utterance based on the agent utterance using a speech-to-text processor. Processor generates a virtual caller utterance using a task-specific virtual caller neural network associated with the identified task. The virtual caller utterance can be generated based on the transcribed agent utterance. Processor then causes the virtual caller utterance to be played back in the communication session to the agent client device. Other embodiments are disclosed herein.
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公开(公告)号：US20220407963A1
公开(公告)日：2022-12-22
申请号：US17895652
申请日：2022-08-25
Applicant: Express Scripts Strategic Development, Inc.
Inventor： Christopher M. Myers , Danielle L. Smith
Abstract: Method starts with a processor receiving configuration settings including an identified task, a relationship data, and a criticality value. Processor initializes a communication session with an agent client device. The communication session is between a virtual caller associated with the system and the agent client device. Processor then processes an audio signal of the communication session to generate an agent utterance and generates a transcribed agent utterance based on the agent utterance using a speech-to-text processor. Processor generates a virtual caller utterance using a task-specific virtual caller neural network associated with the identified task. The virtual caller utterance can be generated based on the transcribed agent utterance. Processor then causes the virtual caller utterance to be played back in the communication session to the agent client device. Other embodiments are disclosed herein.
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公开(公告)号：US11445068B1
公开(公告)日：2022-09-13
申请号：US16798082
申请日：2020-02-21
Applicant: Express Scripts Strategic Development, Inc.
Inventor： Christopher M. Myers , Danielle L. Smith
Abstract: Method starts with a processor receiving configuration settings including an identified task, a relationship data, and a criticality value. Processor initializes a communication session with an agent client device. The communication session is between a virtual caller associated with the system and the agent client device. Processor then processes an audio signal of the communication session to generate an agent utterance and generates a transcribed agent utterance based on the agent utterance using a speech-to-text processor. Processor generates a virtual caller utterance using a task-specific virtual caller neural network associated with the identified task. The virtual caller utterance can be generated based on the transcribed agent utterance. Processor then causes the virtual caller utterance to be played back in the communication session to the agent client device. Other embodiments are disclosed herein.
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公开(公告)号：US11099640B2
公开(公告)日：2021-08-24
申请号：US16196588
申请日：2018-11-20
Applicant: Express Scripts Strategic Development, Inc.
Inventor： Christopher M. Myers
Abstract: A computer system for improving a user interface (UI) is disclosed. The system includes a reinforcement module that obtains (i) a shortest path to a goal in the UI and (ii) user interaction experiments; a distance module that determines a reinforcement distance for each page of the UI based on the user interaction experiments; and a step analysis module that determines a count of times that user interaction experiments indicate a deviation from each step of the shortest path. The determination is based on the determined reinforcement distance for the page of the UI associated with the step. The reinforcement module is configured to, in response to determining that a step requires reinforcement, generate a reinforcement for the step. Generating the reinforcement includes at least one of generating a prompt for an action associated with the step and altering a UI element associated with the step.
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Patent Agency Ranking
公开(公告)号：US20250041160A1
公开(公告)日：2025-02-06
申请号：US18925486
申请日：2024-10-24
Applicant: Express Scripts Strategic Development, Inc.
Inventor： Christopher M. Myers , Danielle L. Smith , Daniel McConnell
Abstract: Method for generating user interface that indicates medication changes in medication starts with a processor detecting a medication change event. Processor retrieves medication information based on the medication change event including images of two medications. Processor generates color difference output using a color neural network, image of first medication and second medication. Color difference output comprises information on a difference in hue, saturation or color distribution. Processor generates medication appearance difference output using medication appearance neural network, image of first medication and second medication. Medication appearance difference output comprises information on a difference in shape, segmentation or form. Processor generates a differential record using the color difference output and medication appearance difference output. Processor causes medication change user interface to be displayed that comprises medication images and color and appearance descriptions of the medication which are displayed to emphasize differences identified in the differential record. Other embodiments are disclosed herein.
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公开(公告)号：US12150917B2
公开(公告)日：2024-11-26
申请号：US17586460
申请日：2022-01-27
Applicant: Express Scripts Strategic Development, Inc.
Inventor： Christopher M. Myers , Danielle L. Smith , Daniel McConnell
Abstract: Method for generating user interface that indicates medication changes in medication starts with a processor detecting a medication change event. Processor retrieves medication information based on the medication change event including images of two medications. Processor generates color difference output using a color neural network, image of first medication and second medication. Color difference output comprises information on a difference in hue, saturation or color distribution. Processor generates medication appearance difference output using medication appearance neural network, image of first medication and second medication. Medication appearance difference output comprises information on a difference in shape, segmentation or form. Processor generates a differential record using the color difference output and medication appearance difference output. Processor causes medication change user interface to be displayed that comprises medication images and color and appearance descriptions of the medication which are displayed to emphasize differences identified in the differential record. Other embodiments are disclosed herein.
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公开(公告)号：US20240054069A1
公开(公告)日：2024-02-15
申请号：US18384947
申请日：2023-10-30
Applicant: Express Scripts Strategic Development, Inc.
Inventor： Christopher M. Myers , Ellen E. Seeser
CPC classification number: G06F11/3688 , G06F17/18 , G06F11/3664 , G06N3/045
Abstract: A computer system for testing a user interface includes a memory circuit and a processor circuit configured to execute instructions including obtaining a state of the user interface. The instructions include setting a current position to a specified location within the user interface. The instructions include executing user interface tests to generate multiple paths. The instructions include determining a shortest path toward a goal location by identifying a path having a minimum distance that satisfies criteria. A distance for the path is based on two-dimensional distances between pairs of consecutive positions that include the current position as well as positions, along the particular path, of user interface elements requiring interaction to satisfy the criteria. The instructions including generating a preferred path based on preferred path information indicative of a specified path toward the goal location, comparing the determined shortest path to the generated preferred path, and outputting an analysis result.
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公开(公告)号：US11636252B1
公开(公告)日：2023-04-25
申请号：US17000522
申请日：2020-08-24
Applicant: Express Scripts Strategic Development, Inc.
Inventor： Christopher M. Myers , Tatyana Feinstein
IPC: G06F40/14 , G06N20/00 , G06F16/958 , G06F16/957
Abstract: Methods and systems for an accessibility system are provided. The methods and systems include operations comprising: receiving a request for a markup language document; obtaining the markup language document; processing a first portion of the markup language document with a machine learning technique to generate a first dictation corresponding to the first portion of the markup language document, the machine learning technique being trained to establish a relationship between a plurality of training markup language documents and training dictations corresponding to the training markup language documents; and replacing the first portion of the markup language document with the first dictation.
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公开(公告)号：US11609630B2
公开(公告)日：2023-03-21
申请号：US17409703
申请日：2021-08-23
Applicant: Express Scripts Strategic Development, Inc.
Inventor： Christopher M. Myers
Abstract: A computer system for improving a user interface (UI) is disclosed. The system includes a reinforcement module that obtains (i) a shortest path to a goal in the UI and (ii) user interaction experiments; a distance module that determines a reinforcement distance for each page of the UI based on the user interaction experiments; and a step analysis module that determines a count of times that user interaction experiments indicate a deviation from each step of the shortest path. The determination is based on the determined reinforcement distance for the page of the UI associated with the step. The reinforcement module is configured to, in response to determining that a step requires reinforcement, generate a reinforcement for the step. Generating the reinforcement includes at least one of generating a prompt for an action associated with the step and altering a UI element associated with the step.
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