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公开(公告)号:WO2021086524A1
公开(公告)日:2021-05-06
申请号:PCT/US2020/052220
申请日:2020-09-23
Inventor: MYERS, Christopher, M. , SEESER, Ellen, E.
Abstract: A computer system for testing a user interface (UI) includes a test creation module, a test execution module, a path entry module, and an analysis module. The test creation module obtains testing parameters including a UI location and goal criteria. The test execution module obtains a state of the UI based on the location, sets a current position to a predetermined location, executes tests according to the obtained state and the current position, stores test distance or test data results from completed UI tests, and determines a shortest path toward the goal in the UI based on the completed UI tests. The path entry module receives preferred path information and accordingly generates a preferred path toward the goal. The analysis module compares the determined shortest path to the generated preferred path and outputs an analysis result according to the comparison of the determined shortest path to the generated preferred path.
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公开(公告)号:WO2020106686A1
公开(公告)日:2020-05-28
申请号:PCT/US2019/062152
申请日:2019-11-19
Inventor: MYERS, Christopher, M.
IPC: G06F9/44 , G06F11/3438 , G06F11/3664 , G06F11/3684 , G06F11/3688 , G06F11/3696 , G06F30/20 , G06N3/0445 , G06N3/0454 , G06N3/0472 , G06N3/08 , G06N7/005
Abstract: A computer system for testing a user interface (UI) includes a test execution module and an analysis module. The analysis module is configured to (i) analyze a state of the UI, (ii) in response to determining that the state satisfies criteria for a goal associated with the UI, output a success indicator, and (iii) in response to determining that the state does not satisfy the criteria, output a set of actions. The test execution module is configured to, in response to the output being the set of actions: execute an action from the set of actions; update a test distance, and supplement test data. The test execution module is further configured to (i) in response to the output being the success indicator, store the test distance and the test data in a collection of completed tests and (ii) determine a shortest path to the goal in the UI.
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公开(公告)号:EP4293516A3
公开(公告)日:2024-01-31
申请号:EP23200249.3
申请日:2019-11-19
Applicant: Express Scripts Strategic Development, Inc.
Inventor: MYERS, Christopher, M.
IPC: G06F9/44 , G06F11/36 , G06N3/04 , G06N3/08 , G06N7/00 , G06F11/34 , G06N3/044 , G06N3/045 , G06N7/01
Abstract: A computer system for improving a user interface (UI), the computer system comprising: a reinforcement module configured to obtain (i) path information indicating a shortest path to a goal in the UI and (ii) a set of user interaction experiments associated with seeking the goal, wherein: each experiment in the set of user interaction experiments includes user tracking data, the path information includes a plurality of steps, and each step of the plurality of steps is associated with a page of the UI; a distance module configured to, for each page of the UI, determine a reinforcement distance for the page based on the set of user interaction experiments; and a step analysis module configured to, for each step of the plurality of steps, determine a count of times that the user tracking data of the set of user interaction experiments indicates a deviation from the step, wherein the determination is based on the determined reinforcement distance for the page of the UI associated with the step, wherein the reinforcement module is configured to, for each step of the plurality of steps: determine whether the step requires reinforcement based on the count, and in response to determining that the step requires reinforcement, generate a reinforcement for the step, wherein generating the reinforcement includes at least one of generating a prompt for an action associated with the step and altering a UI element associated with the step.
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公开(公告)号:EP4350510A1
公开(公告)日:2024-04-10
申请号:EP23200172.7
申请日:2019-11-19
Applicant: Express Scripts Strategic Development, Inc.
Inventor: MYERS, Christopher, M.
Abstract: A system for integrating a telephone system and a computing system, the system comprising: an interactive voice response (IVR) platform configured to: obtain a computer-readable command based on an audio input from a user, and in response to obtaining the computer-readable command, (i) determine a web application that corresponds to the computer-readable command, (ii) determine a goal in the web application associated with the computer-readable command, and (iii) obtain information indicating a shortest user interface path to the goal in the web application; and a cobrowse client configured to receive a document object model (DOM) of a current state of the web application from a cobrowse session for a web server hosting the web application, wherein the IVR platform is configured to: based on the DOM from the cobrowse client, determine a next user interface action along the shortest user interface path, and generate a voice prompt for the user based on the next user interface action, and wherein the cobrowse client is configured to receive an updated DOM in response to execution by the user of the next user interface action.
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公开(公告)号:EP4293516A2
公开(公告)日:2023-12-20
申请号:EP23200249.3
申请日:2019-11-19
Applicant: Express Scripts Strategic Development, Inc.
Inventor: MYERS, Christopher, M.
IPC: G06F11/34
Abstract: A computer system for improving a user interface (UI), the computer system comprising: a reinforcement module configured to obtain (i) path information indicating a shortest path to a goal in the UI and (ii) a set of user interaction experiments associated with seeking the goal, wherein: each experiment in the set of user interaction experiments includes user tracking data, the path information includes a plurality of steps, and each step of the plurality of steps is associated with a page of the UI; a distance module configured to, for each page of the UI, determine a reinforcement distance for the page based on the set of user interaction experiments; and a step analysis module configured to, for each step of the plurality of steps, determine a count of times that the user tracking data of the set of user interaction experiments indicates a deviation from the step, wherein the determination is based on the determined reinforcement distance for the page of the UI associated with the step, wherein the reinforcement module is configured to, for each step of the plurality of steps: determine whether the step requires reinforcement based on the count, and in response to determining that the step requires reinforcement, generate a reinforcement for the step, wherein generating the reinforcement includes at least one of generating a prompt for an action associated with the step and altering a UI element associated with the step.
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公开(公告)号:EP4052131A1
公开(公告)日:2022-09-07
申请号:EP20880811.3
申请日:2020-09-23
Applicant: Express Scripts Strategic Development, Inc.
Inventor: MYERS, Christopher, M. , SEESER, Ellen, E.
IPC: G06F11/36
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