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    SYSTEMS AND METHODS FOR MANAGING AN EVENT
    91.
    发明申请
    SYSTEMS AND METHODS FOR MANAGING AN EVENT 审中-公开
    用于管理事件的系统和方法

    公开(公告)号：WO2002091207A1

    公开(公告)日：2002-11-14

    申请号：PCT/US2002/014345

    申请日：2002-05-08

    Applicant: WORLDCOM, INC.

    Inventor： STRICK, Andrew ,  COPE, Vernon, M. ,  BANN, James, W. ,  GIBBONS, Brian

    IPC: G06F15/163

    CPC classification number: G06Q10/109

    Abstract: Systems and methods (Figure 10) for managing logistics associated with an event or meeting enable a user to enter event-related information using a graphical user interface. The event-related information may include a list of invitees and a location and time for the planned event (1030). The system then automatically transmits invitation messages to the desired invitees (1016), re-invites those invitees that fail to respond to the invitation and sends reminder messages to those invitees that indicate that they will attend the event (1040). The system also automatically generates a status report (1018) relating to the event based on the received responses and lack of responses.

    Abstract translation: 用于管理与事件或会议相关联的物流的系统和方法（图10）使用户能够使用图形用户界面输入事件相关信息。 事件相关信息可以包括受邀者的列表以及计划事件的位置和时间（1030）。 该系统然后自动地将邀请消息发送给所希望的受邀者（1016），重新邀请未能响应该邀请的被邀请者发送提醒消息给那些表示他们将参加该事件的被邀请者（1040）。 该系统还基于所接收的响应和缺乏响应自动生成与事件相关的状态报告（1018）。

    SYSTEMS AND METHODS FOR COLLECTING AND RATING CONTACT CENTER USAGE
    94.
    发明申请
    SYSTEMS AND METHODS FOR COLLECTING AND RATING CONTACT CENTER USAGE 审中-公开

    公开(公告)号：WO2002075940A3

    公开(公告)日：2002-09-26

    申请号：PCT/US2002/008636

    申请日：2002-03-20

    Applicant: WORLDCOM, INC.

    Inventor： HOLMES, Jr., Ralph, K.

    IPC: G06F17/60

    Abstract: A method for billing customers for services associated with routing communications from a contact center includes charging the customer on a per-agent basis. At the end of a billing cycle, a data collection/billing unit determines the number of agents that received at least a predetermined number of communications from the contact center or the number of agents that logged into the contact center. The customer is then charged a fixed amount for each of these agents (1260). The data collection/billing unit may also identify agents that received at least the predetermined number of communications or who logged into the contact center, but were not active during the entire billing cycle (1210). The fixed amount for these agents may then be prorated based on the portion of the billing cycle that they were active (1250).

    SYSTEMS AND METHODS FOR COMMUNICATING FROM AN INTEGRATION PLATFORM TO A PROFILE MANAGEMENT SERVER
    99.
    发明申请
    SYSTEMS AND METHODS FOR COMMUNICATING FROM AN INTEGRATION PLATFORM TO A PROFILE MANAGEMENT SERVER 审中-公开

    公开(公告)号：WO2002074049A3

    公开(公告)日：2002-09-26

    申请号：PCT/US2002/008343

    申请日：2002-03-20

    Applicant: WORLDCOM, INC.

    Inventor： TRIVEDI, Prakash, A.

    IPC: G06F15/16

    Abstract: A method for communicating from an integration platform to a profile management server (610) includes receiving user-entered information at the integration platform. The integration platform generates an event based on the user-entered information and publishes the event on a channel subscribed to by a connector (310) associated with the server. The connector receives the event information, transforms the event information to a format compatible with the server and establishes communications with the server via hypertext transfer protocol (HTTP). The connector downloads the information to the server and the server updates its database (615). The connector may also determine whether at least one other system received the event information before downloading the information to the server.

    WEB INDEXING FOR INFORMATION ON-DEMAND DELIVERY SYSTEMS
    100.
    发明申请
    WEB INDEXING FOR INFORMATION ON-DEMAND DELIVERY SYSTEMS 审中-公开
    WEB指标用于信息交付系统

    公开(公告)号：WO0116780A9

    公开(公告)日：2002-09-12

    申请号：PCT/US0024036

    申请日：2000-08-31

    Applicant: MCI WORLDCOM INC

    Inventor： REID DYLAN ,  GOLDMAN LES ,  KENNEDY NICK ,  LAMBERT-GORWYN ADAM

    IPC: H04L29/06 ,  H04L29/08 ,  G06F15/16

    CPC classification number: H04L67/26 ,  H04L29/06 ,  H04L69/329

    Abstract: An approach for automating a process by which source documents residing on a packet switched network, such as the Internet (505) or an intranet, are made available for information on-demand services (509). The information on-demand service (509) can deliver the content of these documents via facsimile (517) and/or e-mail (519). This automatic update approach ensures greater accuracy of maintaining the source documents for document delivery to a user.

    Abstract translation: 一种用于自动化处理过程的方法，通过该过程使得驻留在诸如因特网（505）或内部网之类的分组交换网络上的源文档可用于信息点播服务（509）。 信息点播服务（509）可以通过传真（517）和/或电子邮件（519）传送这些文件的内容。 这种自动更新方法确保维护用于文档传递给用户的源文档的更高准确性。

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