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91.发明授权公开(公告)号：US06425005B1
公开(公告)日：2002-07-23
申请号：US09420654
申请日：1999-10-19
Applicant: Andrew Dugan , Allen Holmes , Kelvin R. Porter , Terence A. Robb
Inventor： Andrew Dugan , Allen Holmes , Kelvin R. Porter , Terence A. Robb
IPC: G06F1300
CPC classification number: H04M15/90 , H04M3/2263 , H04M3/42136 , H04M3/4228 , H04M15/00 , H04M2201/54 , H04M2203/052 , H04M2207/12 , H04M2215/016 , H04Q3/0029 , H04Q3/0037 , H04Q3/0058
Abstract: A resource management system for an intelligent communications network having one or more distributed service nodes, each service node for providing services relating to an event received at a network resource associated with a service node. The system comprising a first processing tier comprising one or more local execution environments located at a node, each execution environment including a mechanism for instantiating one or more service objects capable of performing event services at a first local execution environment, and, for generating status information relating to executing service objects; and, a second processing tier associated with a service node and including a system processor for tracking status and availability of service objects and local execution environments. Upon receipt of service requests, the system processor communicates with the first processing tier for receiving the status information and initiating service object instantiation in the one or more local execution environments in the first processing tier at the node based upon the status and availability information of the requested service object.
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92.发明授权Method and apparatus for over-the-air service provisioning of a mobile telephone 失效用于移动电话的空中业务提供的方法和装置
公开(公告)号：US6144849A
公开(公告)日：2000-11-07
申请号：US28071
申请日：1998-02-23
Applicant: Paiman Nodoushani , David Brukman
Inventor： Paiman Nodoushani , David Brukman
CPC classification number: H04W8/265 , H04M3/42 , H04M2201/54 , H04M2207/18 , H04M3/42144 , H04M7/06
Abstract: An object-oriented over-the-air service provisioning (OTASP) computer program is disclosed. The OTASP program is implemented in a client-server architecture, wherein a plurality of client programs operating, on client platforms in a customer service centers, optionally in diverse geographical locations, communicate with the OTASP computer program. The OTASP computer program communicates with one or more mobile switching centers (MSC's) to process requests from the client programs and to request communication with mobile telephones using an over-the-air interface, in order to accomplish over-the-air service provisioning.
Abstract translation: 公开了面向对象的空中服务提供（OTASP）计算机程序。 OTASP程序以客户机 - 服务器架构实现，其中在客户服务中心的客户端平台上操作的多个客户程序可选地在不同的地理位置中与OTASP计算机程序通信。 OTASP计算机程序与一个或多个移动交换中心（MSC）通信以处理来自客户端程序的请求，并且使用空中接口请求与移动电话的通信，以便实现空中服务提供。
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公开(公告)号：KR1020150077406A
公开(公告)日：2015-07-07
申请号：KR1020157009310
申请日：2013-09-12
Applicant: 그린에덴 유.에스. 홀딩스 II, 엘엘씨
Inventor： 마카곤,페트르 , 세이코,비아체슬라프 , 추에쇼프,겐나디 , 자코프,비아체슬라프
CPC classification number: H04M3/5175 , G06F9/45558 , G06F9/50 , G06F2009/4557 , G06F2009/45575 , G06Q10/0631 , H04M3/51 , H04M3/523 , H04M3/5232 , H04M3/5233 , H04M2201/42 , H04M2201/54 , H04M2203/355 , H04M2203/402 , H04M2203/408
Abstract: 본발명은컨택센터를위한라우팅로직을구성하는방법에관한것으로, 각각의라우팅템플릿이해당라우팅템플릿의하나이상의파라미터를정의하는메타데이터와연관된복수의라우팅템플릿을표시하는단계; 상기표시된템플릿중 하나의선택을수신하는단계; 컨택센터로의입력포인트를식별하여수신하는단계; 상기선택된템플릿의하나이상의파라미터를표시하는단계; 상기표시된파라미터중 하나의사용자입력값을수신하는단계; 및상기표시된파라미터중의하나및 상기식별된입력포인트와결부하여상기사용자입력값을저장하는단계를포함한다. 상기저장된사용자입력값은상기입력포인트에도달하는특정상호작용을라우팅하기위해검색될수 있다.
Abstract translation: 用于监视联络中心的部署状态的系统和方法。 处理器将联络中心的状态从第一部署状态迁移到第二部署状态。 处理器记录从第一部署状态迁移到第二部署状态的步骤，并将记录的步骤与描述第二部署状态的元数据相关联地存储。 处理器监视第二状态的健康状况，并且响应于确定第二部署状态是不正常的而采取将联络中心的状态移动到健康状态的动作。 迁移可以基于检测与联络中心的操作有关的条件。 处理器基于用于将联络中心的状态从第一部署状态迁移到第二部署状态的检测条件，动态地调整联络中心的至少一个硬件或软件资源。
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公开(公告)号：KR1020140026346A
公开(公告)日：2014-03-05
申请号：KR1020137015828
申请日：2010-12-20
Applicant: 상하이 출러 (쿠텍) 인포메이션 테크놀로지 컴퍼니 리미티드
IPC: H04M3/42
CPC classification number: H04M3/4931 , H04M1/274508 , H04M1/27455 , H04M1/274558 , H04M1/274583 , H04M3/44 , H04M2201/54 , H04M2242/15 , H04M2242/22 , H04M2250/60 , H04M2250/70 , H04W4/022 , H04W4/023 , H04W4/16
Abstract: 본 발명에 의한 시스템 및 방법은 자동으로 비즈니스 및 서비스 전화번호를 다이얼링 한다. 예시적인 일 실시예에서는 비즈니스 다이얼링 시스템을 제공한다. 상기 시스템에는 다수의 비즈니스 객체를 저장하도록 구성된 메모리를 포함하는 바, 상기 비즈니스 객체에는 다수의 비즈니스 실체와 대응되는 전화번호가 포함된다. 상기 시스템에는 또한 키를 탐지하도록 구성되는 사용자 입력 설비가 포함된다. 상기 시스템에는 또한 상기 사용자 입력 설비 및 상기 메모리에 연결되는 프로세서가 포함된다. 상기 프로세서는 탐지된 키에 의하여 키 시퀀스와 숫자 시퀀스를 생성하도록 구성된다. 상기 프로세서는 진일보로 상기 메모리에서 상기 키 시퀀스와 대응되는 비즈니스 객체를 검색하도록 구성된다. 상기 시스템에는 또한 상기 숫자 시퀀스와 상기 비즈니스 객체를 디스플레이 하도록 구성되는 디스플레이 설비가 포함된다. 상기 사용자 입력 화면은 진일보로 상기 비즈니스 객체 중에서 비즈니스 객체에 대한 선택 또는 다이얼링 명령을 탐지하도록 구성된다. 상기 프로세서는 또한 만일 상기 비즈니스 객체의 선택을 탐지하면 선택된 비즈니스 객체와 관련된 동작을 실행하며; 또한 만일 상기 다이얼링 명령을 탐지하면 상기 숫자 시퀀스를 전화번호로 하여 다이얼링을 진행하도록 구성된다.
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公开(公告)号：KR1020120070311A
公开(公告)日：2012-06-29
申请号：KR1020100131818
申请日：2010-12-21
Applicant: 주식회사 케이티
Inventor： 김하영
IPC: H04M1/725 , G06F17/21 , G06F3/0488
CPC classification number: G06F3/04886 , G06F17/21 , H04M1/72522 , H04M1/72547 , H04M1/72563 , H04M2201/42 , H04M2201/54
Abstract: PURPOSE: A mobile terminal supporting a general editing function and a method for controlling the same are provided to shorten times required for searching operations and to improve the convenience of users. CONSTITUTION: A controlling part(200) transmits data, which is input through an user input part(130), to an application using the same data input method as the user input part by activating a general editing application related to a data editing function. The controlling part interlinks the application with the general editing application and transmits the input data according to controlling signals applied through the user input part. The controlling part generates an application group list containing the information of applications using the same data input method and outputs the list on one side of a displaying part(141).
Abstract translation: 目的：提供支持一般编辑功能的移动终端及其控制方法，以缩短搜索操作所需的时间并提高用户的便利性。 构成：通过激活与数据编辑功能有关的一般编辑应用，控制部分（200）通过用户输入部分（130）输入与应用程序相同的数据输入方法的数据。 控制部分将应用与通用编辑应用互连，并根据通过用户输入部分应用的控制信号发送输入数据。 控制部分使用相同的数据输入方法生成包含应用信息的应用组列表，并在显示部分（141）的一侧上输出列表。
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Patent Agency Ranking
公开(公告)号：KR1020050067413A
公开(公告)日：2005-07-01
申请号：KR1020057006158
申请日：2003-09-25
Applicant: 퍼스네타 엘티디.
IPC: H04L12/24 , H04L12/28 , G06F13/00 , G06F15/173
CPC classification number: H04M3/2263 , H04L12/14 , H04L41/044 , H04L41/0823 , H04M3/4217 , H04M7/1205 , H04M2201/54 , H04Q3/0054
Abstract: A software-implemented, distributed service integration system which provides an open environment for the development of new services, and their integration with the existing network, with the integration being performed by the service integration system administrator, which is also responsible for the service development. Thus, the procedure of developing and integrating of new services is shorter and cheaper than is common in telephony service integration systems. An example of a new service which is integrated with the existing network infrastructure includes the development by the service developer of a sophisticated billing service that uses a carrier's billing infrastructure. The inventive system also provides, through a modifiable policy defined by the system administrator, service- level control of the packet flow both within the service integration system and between the service integration system and the communications network. The inventive system also provides visibility into the signaling process to services deployed on it, offering direct communication with different protocols such as IP, SS7 etc., by means of network adaptation components.
Abstract translation: 一个软件实现的分布式服务集成系统，为开发新服务提供开放环境，并与现有网络集成，集成由服务集成系统管理员执行，服务集成系统管理员也负责服务开发。 因此，开发和整合新服务的过程比电话服务集成系统中常见的更简单和便宜。 与现有网络基础架构集成的新服务的一个例子包括服务开发人员开发使用运营商计费基础设施的复杂计费服务。 本发明的系统还通过系统管理员定义的可修改策略，在服务集成系统内和服务集成系统与通信网络之间提供服务级别的分组流控制。 本发明的系统还提供对部署在其上的服务的信令过程的可见性，通过网络适配组件提供与不同协议（例如IP，SS7等）的直接通信。
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公开(公告)号：US09723143B2
公开(公告)日：2017-08-01
申请号：US15041204
申请日：2016-02-11
Inventor： Jialiang Wang , Kan Zhang , Yang Zhao , Haichao Xie
CPC classification number: H04M3/4931 , H04M1/274508 , H04M1/27455 , H04M1/274558 , H04M1/274583 , H04M3/44 , H04M2201/54 , H04M2242/15 , H04M2242/22 , H04M2250/60 , H04M2250/70 , H04W4/022 , H04W4/023 , H04W4/16
Abstract: Systems and methods consistent with the invention relate to automated business and service dialing. According to one exemplary embodiment, a business dialing system is disclosed. The system includes a memory configured to store a plurality of business objects containing phone numbers corresponding to a plurality of business entities. The system further includes a user input device configured to detect key presses. The system also includes a processor coupled to the user input device and the memory. The processor is configured to generate a key sequence and a number sequence based on the detected key presses. The processor is further configured to search the memory for business objects corresponding to the key sequence. The system further includes a display device configured to display the number sequence and the business objects. The user input interface is further configured to detect a selection of a business object, among the business objects, or a dial command. The processor is configured to perform an action associated with the selected business object if the selection of the business object is detected, and dial the number sequence as a phone number if the dial command is detected.
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公开(公告)号：US09654623B1
公开(公告)日：2017-05-16
申请号：US14635780
申请日：2015-03-02
Applicant: Amazon Technologies, Inc.
Inventor： Krishnan Ananthanarayanan Kolazhi , Purbesh Sahoo
CPC classification number: H04M3/42059 , H04L41/0853 , H04L41/0889 , H04L67/2833 , H04M3/51 , H04M2201/54 , H04M2203/55
Abstract: A data aggregation service is configured to minimize the number of service calls made to network services. The data aggregation service might be configured to cache objects returned in response to service calls to network services in a shared data object. A hash of the input values in the service calls to the network services may be utilized to determine whether an object referenced by the cache can be utilized instead of making another service call. The data aggregation service might also be configured to utilize change tracking to determine when calls are to be made to dependent services. The data aggregation service might also be configured to utilize data-specific time to live (“TTL”) values, to allow network services to specify the data they are interested in at a granular level, and/or to perform automated optimization of TTL values. Other optimizations might also be implemented by the data aggregation service.
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公开(公告)号：US20160165048A1
公开(公告)日：2016-06-09
申请号：US15041204
申请日：2016-02-11
Inventor： Jialiang WANG , Kan ZHANG , Yang ZHAO , Haichao XIE
IPC: H04M3/493 , H04M1/2745 , H04W4/02
CPC classification number: H04M3/4931 , H04M1/274508 , H04M1/27455 , H04M1/274558 , H04M1/274583 , H04M3/44 , H04M2201/54 , H04M2242/15 , H04M2242/22 , H04M2250/60 , H04M2250/70 , H04W4/022 , H04W4/023 , H04W4/16
Abstract: Systems and methods consistent with the invention relate to automated business and service dialing. According to one exemplary embodiment, a business dialing system is disclosed. The system includes a memory configured to store a plurality of business objects containing phone numbers corresponding to a plurality of business entities. The system further includes a user input device configured to detect key presses. The system also includes a processor coupled to the user input device and the memory. The processor is configured to generate a key sequence and a number sequence based on the detected key presses. The processor is further configured to search the memory for business objects corresponding to the key sequence. The system further includes a display device configured to display the number sequence and the business objects. The user input interface is further configured to detect a selection of a business object, among the business objects, or a dial command. The processor is configured to perform an action associated with the selected business object if the selection of the business object is detected, and dial the number sequence as a phone number if the dial command is detected.
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公开(公告)号：US09325844B2
公开(公告)日：2016-04-26
申请号：US14582164
申请日：2014-12-23
Inventor： Herbert Willi Artur Ristock , Vyacheslav Zhakov , Petr Makagon
CPC classification number: H04M3/5175 , G06F9/45558 , G06F9/50 , G06F2009/4557 , G06F2009/45575 , G06Q10/0631 , H04M3/51 , H04M3/523 , H04M3/5232 , H04M3/5233 , H04M2201/42 , H04M2201/54 , H04M2203/355 , H04M2203/402 , H04M2203/408
Abstract: A system and method for monitoring deployment states of a contact center. A processor migrates a state of the contact center from a first deployment state to a second deployment state. The processor records the steps in migrating from the first deployment state to the second deployment state, and stores the recorded steps in association with metadata describing the second deployment state. The processor monitors health of the second state, and takes an action for moving the state of the contact center to a healthy state in response to determining that the second deployment state is unhealthy. The migrating may be based on detecting a condition relating to operation of the contact center. The processor dynamically adjusts at least one hardware or software resource for the contact center based on the detected condition for migrating the state of the contact center from the first to the second deployment state.
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