公开(公告)号：US20140180795A1

公开(公告)日：2014-06-26

申请号：US14193622

申请日：2014-02-28

Applicant: AT & T Mobility II LLC

Inventor： Matthew Hull ,  Goshtasb Foroutan

IPC: G06Q30/02

CPC classification number: G06Q30/0267 ,  G06Q30/02 ,  G06Q30/0242 ,  G06Q30/0244 ,  G06Q30/0261 ,  G06Q30/0269 ,  H04M3/42068 ,  H04M3/4878 ,  H04M2201/10 ,  H04M2207/18

Abstract: Advertisement vendors can be dynamically selected in response to a request from a wireless communication device. A mediation router can receive an ad request from a portal interfaced with a wireless device. Specifically, the mediation router analyzes the request and dynamically selects an ad vendor to service the request, based in part on the analysis. The selected ad vendor supplies the ad and the mediation router ensures that the portal receives the ad. The mediation router selects an ad vendor in a variety of ways including, but not limited to, business decision rules or artificial intelligence and/or a combination thereof. The mediation router further employs customer profiles that help vendors target advertisements to specific consumers and wireless devices.

Abstract translation: 响应于来自无线通信设备的请求，可以动态地选择广告商。 中介路由器可以从与无线设备接口的门户接收广告请求。 具体来说，中介路由器分析请求并动态地选择一个广告供应商来服务该请求，部分基于分析。 所选广告供应商提供广告，中介路由器可确保门户网站收到广告。 中介路由器以各种方式选择广告供应商，包括但不限于商业决策规则或人造智能和/或其组合。 中介路由器还采用客户简档，帮助供应商将广告指向特定消费者和无线设备。

公开(公告)号：US20130311657A1

公开(公告)日：2013-11-21

申请号：US13996236

申请日：2010-12-20

Applicant: Robby Gerard Bernhard Burgers ,  Frederik Hugo Zwaal

Inventor： Robby Gerard Bernhard Burgers ,  Frederik Hugo Zwaal

IPC: H04L12/26

CPC classification number: H04L43/08 ,  H04L65/1016 ,  H04L65/1096 ,  H04M3/4217 ,  H04M2201/10 ,  H04Q3/0054

Abstract: Method, for use in a telecommunications network, of selecting from a plurality of composite services a composite service to be executed in response to a network event. Each composite service has associated therewith criteria including a Boolean expression determining whether or not the composite service may be executed in response to the network event. The method comprises composing, for the network event, for each composite service an indicator indicating a) whether or not the criteria for that composite service are met by the network event, and b) a measure of conformity of the network event with said criteria. The method further includes selecting the composite service having associated therewith the indicator indicating that the criteria are met, and indicating closest conformity.

Abstract translation: 用于电信网络的方法是从多个复合业务中选择要响应于网络事件执行的组合业务。 每个复合服务已经与其相关联的标准包括布尔表达式，其确定组合服务是否可以响应于网络事件来执行。 该方法包括针对每个组合服务为网络事件编写指示a）网络事件是否满足该组合服务的标准的指示符，以及b）网络事件与所述准则的一致性度量。 该方法还包括选择具有与其相关联的指示符合标准并指示最接近一致性的指示符的组合服务。

公开(公告)号：US08526594B2

公开(公告)日：2013-09-03

申请号：US13598868

申请日：2012-08-30

Applicant: Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

Inventor： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录，并且包括第一标识符，时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较，以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后，在将第二请求发送到代理平台之前，提供自动将所存储的列表条目从记录提供给请求者。

公开(公告)号：US08406739B2

公开(公告)日：2013-03-26

申请号：US12273898

申请日：2008-11-19

Applicant: Matthew Hull ,  Goshtasb Foroutan

Inventor： Matthew Hull ,  Goshtasb Foroutan

IPC: H04L12/58

CPC classification number: G06Q30/0267 ,  G06Q30/02 ,  G06Q30/0242 ,  G06Q30/0244 ,  G06Q30/0261 ,  G06Q30/0269 ,  H04M3/42068 ,  H04M3/4878 ,  H04M2201/10 ,  H04M2207/18

Abstract: A system and methodology that can dynamically select advertisement vendors in response to a request from a wireless communication device is provided. The system employ a mediation router to receive an ad request from a portal interfaced with a wireless device. Specifically, the mediation router analyzes the request and dynamically selects an ad vendor to service the request, based in part on the analysis. The selected ad vendor supplies the ad and the mediation router ensures that the portal receives the ad. The mediation router selects an ad vendor in a variety of ways including, but not limited to, business decision rules or artificial intelligence and/or a combination thereof. The mediation router further employs customer profiles that help vendors target advertisements to specific consumers and wireless devices.

Abstract translation: 提供了可以响应于来自无线通信设备的请求动态地选择广告商的系统和方法。 系统使用中介路由器从与无线设备接口的门户接收广告请求。 具体来说，中介路由器分析请求并动态地选择一个广告供应商来服务该请求，部分基于分析。 所选广告供应商提供广告，中介路由器可确保门户网站收到广告。 中介路由器以各种方式选择广告供应商，包括但不限于商业决策规则或人造智能和/或其组合。 中介路由器还采用客户简档，帮助供应商将广告指向特定消费者和无线设备。

公开(公告)号：US08335307B2

公开(公告)日：2012-12-18

申请号：US12367685

申请日：2009-02-09

Applicant: Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

Inventor： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录，并且包括第一标识符，时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较，以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后，在将第二请求发送到代理平台之前，提供自动将所存储的列表条目从记录提供给请求者。

公开(公告)号：US08234335B1

公开(公告)日：2012-07-31

申请号：US10881945

申请日：2004-06-29

Applicant: Debashis Haldar ,  Tong Zhou

Inventor： Debashis Haldar ,  Tong Zhou

IPC: G06F15/16

CPC classification number: H04M3/563 ,  H04L65/403 ,  H04L65/4061 ,  H04M2201/10 ,  H04M2203/2044

Abstract: A customized list of real-time conference participants are obtained by selecting a conference group and then selecting members of the group to be excluded using an exclusion list feature. In alternative embodiments, one or more logical operators such as AND or OR are selected and applied to conference groups the user has selected. The logical operators and selected conference groups are sent to a conference server, which applies the operator to the selected groups to arrive at a shortlist of conference participants. The invention is particularly useful for cellular telephones initiating a real-time conference using the Session Initiation Protocol (SIP) and a SIP server resident on a network.

Abstract translation: 通过选择会议组，然后使用排除列表功能选择要排除的组的成员，获得实时会议参与者的自定义列表。 在替代实施例中，选择一个或多个逻辑运算符，例如AND或OR，并将其应用于用户选择的会议组。 逻辑运算符和选定的会议组被发送到会议服务器，会议服务器将运营商应用于所选择的组，以到达会议参与者的候选名单。 本发明对于使用会话发起协议（SIP）和驻留在网络上的SIP服务器发起实时会议的蜂窝电话特别有用。

公开(公告)号：US20100189242A1

公开(公告)日：2010-07-29

申请号：US12360237

申请日：2009-01-27

Applicant: Jana H. Jenkins ,  Lloyd W. Allen, JR. ,  Steven M. Miller

Inventor： Jana H. Jenkins ,  Lloyd W. Allen, JR. ,  Steven M. Miller

IPC: H04M3/56

CPC classification number: H04M3/56 ,  H04M3/42059 ,  H04M2201/10

Abstract: Rules-based teleconferencing that may include receiving criteria regarding invitees to a teleconference call, generating rules based on the criteria, and generating a notification regarding the invitees to the teleconference call based on the rules. The criteria may include a quorum of a minimum number of invitees that must be in attendance at the teleconference call or a list of specific invitees required to be in attendance at the teleconference call. A processing device may include a network interface, one or more second interfaces configured to establish a connection between at least three telephones, and a controller configured to establish a teleconference call between the at least three telephones, receive criteria regarding invitees to the teleconference call, generate rules based on the criteria, and generate a notification regarding the invitees to the teleconference call based on the rules.

Abstract translation: 基于规则的电话会议，其可以包括接收关于电话会议呼叫的被邀请者的标准，基于标准生成规则，以及基于规则生成关于电话会议呼叫的受邀者的通知。 标准可能包括必须参加电话会议电话的最少受邀人数的法定人数，或需要参加电话会议电话的特定受邀者的列表。 处理设备可以包括网络接口，被配置为建立至少三个电话之间的连接的一个或多个第二接口以及被配置为在所述至少三个电话之间建立电话会议呼叫的控制器，接收关于所述电话会议呼叫的受邀者的标准， 基于条件生成规则，并根据规则生成关于电话会议呼叫的受邀者的通知。

公开(公告)号：US20100158206A1

公开(公告)日：2010-06-24

申请号：US12342413

申请日：2008-12-23

Applicant: Barry Mark Caceres ,  Jessica Lynne Pamdeth

Inventor： Barry Mark Caceres ,  Jessica Lynne Pamdeth

IPC: H04M1/64

CPC classification number: H04M1/663 ,  H04M3/436 ,  H04M2201/10 ,  H04M2203/2072

Abstract: Methods and apparatus, including computer program products, implementing and using techniques for verifying incoming telephone calls to a telephone services subscriber. An incoming telephone call from a caller is received. A time variable including one or more of a current date, a day-of-week, and a time-of-day is determined. One or more challenge questions is selected from a pre-defined schedule, in response to determining the time variable. The schedule includes challenge questions for different time variables. The caller is subjected to the one or more challenge questions. At least one challenge response to one or more of the selected challenge questions is received. It is determined whether the at least one challenge response was an expected correct response. If the at least one challenge response was correct, an action is taken with respect to the incoming telephone call.

Abstract translation: 方法和装置，包括计算机程序产品，用于验证到电话服务订户的进入电话呼叫的实现和使用技术。 接收来自呼叫者的来电电话。 确定包括当前日期，星期几和日时间中的一个或多个的时间变量。 响应于确定时间变量，从预定义的时间表中选择一个或多个挑战问题。 时间表包括针对不同时间变量的挑战性问题。 呼叫者受到一个或多个挑战问题的影响。 接收对所选挑战问题中的一个或多个的至少一个挑战响应。 确定至少一个挑战响应是否是预期的正确响应。 如果至少一个挑战响应是正确的，则对于接收的电话呼叫采取动作。

公开(公告)号：US20100111288A1

公开(公告)日：2010-05-06

申请号：US12266415

申请日：2008-11-06

Applicant: Hassan Afzal ,  S. James P. Spottiswoode

Inventor： Hassan Afzal ,  S. James P. Spottiswoode

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  H04M2201/10 ,  H04M2201/14 ,  H04M2201/18

Abstract: Systems and methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. An exemplary interface for use with a contact center includes a graphical user element for adjusting a time limit for a caller to be held before routed to an agent according to a pattern matching algorithm where the caller is compared to a set of agents via the pattern matching algorithm and routed to the best matching agent of the set of agents if available prior to the time limit and routed to the best matching agent of available agents if the time limit is exceeded. The interface may further display an estimated effect of the time limit on at least one outcome variable, which may include revenue generation, cost, customer satisfaction, first call resolution, cancellation, or other variable outputs from the pattern matching algorithm(s) of the system.

Abstract translation: 公开了用于将呼叫者路由到联络中心中的代理的系统和方法以及智能路由系统。 用于与联络中心一起使用的示例性界面包括图形用户元素，用于根据模式匹配算法调整在路由到代理之前要保持的呼叫者的时间限制，其中呼叫者经由模式匹配与一组代理进行比较 算法，并路由到代理集合的最佳匹配代理，如果在时间限制之前可用，并且如果超过了时间限制，则路由到可用代理的最佳匹配代理。 接口可以进一步显示对至少一个结果变量的时间限制的估计影响，其中可能包括收入生成，成本，客户满意度，第一呼叫解决，消除或其他可变输出，来自模式匹配算法 系统。

公开(公告)号：US20090238357A1

公开(公告)日：2009-09-24

申请号：US12367685

申请日：2009-02-09

Applicant: Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

Inventor： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录，并且包括第一标识符，时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较，以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后，在将第二请求发送到代理平台之前，提供自动将所存储的列表条目从记录提供给请求者。