Abstract:
A method for maintaining contact information in a hearing impaired assisted user's communication device includes the steps of (a) providing a web site for altering assisted user contact information, (b) linking a proxy device to the web site, (c) receiving an identifier associated with the assisted user's device via the proxy device, (d) identifying an assisted user's device via the received identifier, (e) enabling the proxy device to be used to modify contact information for the assisted user associated with the received identifier, (f) starting a timer to time out a sync timeout period, (g) during the sync timeout period, receiving an indication via the assisted user's device confirming a desire to update the assisted user's contact information, (h) updating the assisted user's contact information, and (i) at the end of the timeout period, ceasing an indication that updated data is ready to be used from the assisted user's device.
Abstract:
The present disclosure discloses a system and a method for automatic call synchronization. When a mobile terminal receives a called signal from a calling mobile terminal and determines that an automatic call synchronization function is enabled by itself, the mobile terminal transmits, to a wireless signal transponder, a call synchronization request which carries identification information and call information of the mobile terminal; a mode recognition unit which is connected to the wireless signal transponder performs an authentication on the mobile terminal according to the identification information of the mobile terminal; and transmits a call access request which carries the identification information and the call information of the mobile terminal to the fixed terminal via the wireless signal transponder, after the authentication on the mobile terminal is passed.
Abstract:
Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for captioning a media presentation. The method includes receiving automatic speech recognition (ASR) output from a media presentation and a transcription of the media presentation. The method includes selecting via a processor a pair of anchor words in the media presentation based on the ASR output and transcription and generating captions by aligning the transcription with the ASR output between the selected pair of anchor words. The transcription can be human-generated. Selecting pairs of anchor words can be based on a similarity threshold between the ASR output and the transcription. In one variation, commonly used words on a stop list are ineligible as anchor words. The method includes outputting the media presentation with the generated captions. The presentation can be a recording of a live event.
Abstract:
A virtual conference system that allows private sessions to happen simultaneously as and within the public conference is presented. The system allows a participant to join a public conference, wherein a degraded version of the participant's image and no sound from the participant will be available to other conference participants of the public conference. The participant may, while being in the public conference, engage in a private session with a subgroup of the conference participants. The participant's image and sounds from the participant will be available to the subgroup in the private session in normal quality at the same time that the degraded version of the participant's image is made available to conference participants who are in the public conference but not the private session.
Abstract:
An intermediary device to enhance and route data messages between end user and contact center agent computing devices in a contact center environment is provided. The intermediary device can be disposed in a data communication path of a contact center between an electronic communications network and a contact center agent computing device. The intermediary device can include a data message replication mechanism, a data message aggregator mechanism, or a data message analysis mechanism. The intermediary device can receive a data message. The data message replication mechanism can intercept and replicate the data message to generate a replicated data message. The data message analysis mechanism can generate, from the replicated data message, derivative content. The data message aggregator mechanism can combine the derivative content with the data message to create an enhanced data message that can be provided to the contact center agent computing device in the contact center environment.
Abstract:
The present disclosure discloses a system and a method for automatic call synchronization. When a mobile terminal receives a called signal from a calling mobile terminal and determines that an automatic call synchronization function is enabled by itself, the mobile terminal transmits, to a wireless signal transponder, a call synchronization request which carries identification information and call information of the mobile terminal; a mode recognition unit which is connected to the wireless signal transponder performs an authentication on the mobile terminal according to the identification information of the mobile terminal; and transmits a call access request which carries the identification information and the call information of the mobile terminal to the fixed terminal via the wireless signal transponder, after the authentication on the mobile terminal is passed.
Abstract:
An audio mixer for mixing audio signals from a plurality of participants, including audio signals of different sample rates; the audio mixer comprising: a plurality of mixing arrangements, each mixing arrangement for a given one of said sample rates; each mixing arrangement comprising: a pre-mixer configured to mix audio signals having the given sample rate; one or more resamplers, each resampler configured to convert pre-mixed audio signals from other mixing arrangements into a signal of the given sample rate; and a post-mixer configured to mix the output of the pre-mixer with the output of each resampler to produce an output at the given sample rate; the audio mixer further comprising a subtractor configured to subtract the participant's input audio signal from the post-mixed output.
Abstract:
A computerized system and related method for assisting a user with placing a telephonic call, comprising a user interface, computerized processing, and computerized storage for: a user specifying an originally-specified telephone number to place an intended telephonic call, which telephone number, as originally-specified, for at least one particular reason, cannot be used to successfully complete the intended telephonic call; the user, after specifying the originally-specified telephone number, later specifying later-specified telephone number elements, including the possible deleting or ignoring of part of the originally-specified telephone number; and causing the telephonic call to be successfully signaled using the originally-specified telephone number in combination with the later-specified telephone number elements, without the user having to re-specify the originally-specified telephone number.
Abstract:
Data is asynchronously provided to a participant of a conversation. A temporal model is maintained for each of a plurality of client devices associated with the conversation. A temporal model describes a state of an associated client device. Data for sending to a client device is identified based on conversation context information describing a context of a conversation participant associated with the client device. A determination of whether to send the identified data to the client device is made based on the temporal model associated with the client device. The temporal model associated with the client device is updated based on the determination.