INTERMEDIARY DEVICE FOR DATA MESSAGE NETWORK ROUTING AND ENHANCEMENT IN A CONTACT CENTER ENVIRONMENT

    公开(公告)号:US20170230505A1

    公开(公告)日:2017-08-10

    申请号:US15411534

    申请日:2017-01-20

    Abstract: An intermediary device to enhance and route data messages between end user and contact center agent computing devices in a contact center environment is provided. The intermediary device can be disposed in a data communication path of a contact center between an electronic communications network and a contact center agent computing device. The intermediary device can include a data message replication mechanism, a data message aggregator mechanism, or a data message analysis mechanism. The intermediary device can receive a data message. The data message replication mechanism can intercept and replicate the data message to generate a replicated data message. The data message analysis mechanism can generate, from the replicated data message, derivative content. The data message aggregator mechanism can combine the derivative content with the data message to create an enhanced data message that can be provided to the contact center agent computing device in the contact center environment.

    AUDIO MIXER
    117.
    发明申请
    AUDIO MIXER 审中-公开

    公开(公告)号:US20170111408A1

    公开(公告)日:2017-04-20

    申请号:US15129047

    申请日:2015-04-08

    Inventor: Mark Blake

    Abstract: An audio mixer for mixing audio signals from a plurality of participants, including audio signals of different sample rates; the audio mixer comprising: a plurality of mixing arrangements, each mixing arrangement for a given one of said sample rates; each mixing arrangement comprising: a pre-mixer configured to mix audio signals having the given sample rate; one or more resamplers, each resampler configured to convert pre-mixed audio signals from other mixing arrangements into a signal of the given sample rate; and a post-mixer configured to mix the output of the pre-mixer with the output of each resampler to produce an output at the given sample rate; the audio mixer further comprising a subtractor configured to subtract the participant's input audio signal from the post-mixed output.

    Method and apparatus for changing a telephone number after entry
    118.
    发明授权
    Method and apparatus for changing a telephone number after entry 有权
    输入后更改电话号码的方法和装置

    公开(公告)号:US09591132B1

    公开(公告)日:2017-03-07

    申请号:US14938072

    申请日:2015-11-11

    Abstract: A computerized system and related method for assisting a user with placing a telephonic call, comprising a user interface, computerized processing, and computerized storage for: a user specifying an originally-specified telephone number to place an intended telephonic call, which telephone number, as originally-specified, for at least one particular reason, cannot be used to successfully complete the intended telephonic call; the user, after specifying the originally-specified telephone number, later specifying later-specified telephone number elements, including the possible deleting or ignoring of part of the originally-specified telephone number; and causing the telephonic call to be successfully signaled using the originally-specified telephone number in combination with the later-specified telephone number elements, without the user having to re-specify the originally-specified telephone number.

    Abstract translation: 一种用于协助用户放置电话呼叫的计算机化系统和相关方法,包括用户界面,计算机处理和计算机化存储,用于:用户指定原始指定的电话号码以放置预期的电话呼叫,哪个电话号码作为 对于至少一个特定的原因,原来指定的不能用于成功地完成预期的电话呼叫; 在指定了最初指定的电话号码之后,用户稍后指定稍后指定的电话号码元素,包括可能删除或忽略原始指定的电话号码的一部分; 并且使用最初指定的电话号码与稍后指定的电话号码元素组合使得电话呼叫成功发信号,而用户不必重新指定原来指定的电话号码。

    Asynchronous communication system architecture
    119.
    发明授权
    Asynchronous communication system architecture 有权
    异步通信系统架构

    公开(公告)号:US09548998B1

    公开(公告)日:2017-01-17

    申请号:US13945868

    申请日:2013-07-18

    CPC classification number: H04L65/00 H04L65/403 H04L67/02 H04M3/56 H04M2201/22

    Abstract: Data is asynchronously provided to a participant of a conversation. A temporal model is maintained for each of a plurality of client devices associated with the conversation. A temporal model describes a state of an associated client device. Data for sending to a client device is identified based on conversation context information describing a context of a conversation participant associated with the client device. A determination of whether to send the identified data to the client device is made based on the temporal model associated with the client device. The temporal model associated with the client device is updated based on the determination.

    Abstract translation: 数据被异步地提供给对话的参与者。 为与会话相关联的多个客户端设备中的每一个维护时间模型。 时间模型描述了相关联的客户端设备的状态。 用于发送到客户机设备的数据是基于描述与客户端设备相关联的对话参与者的上下文的会话上下文信息来识别的。 基于与客户端设备相关联的时间模型来确定是否将识别的数据发送到客户端设备。 基于该确定来更新与客户端设备相关联的时间模型。

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