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    Method and apparatus of processing speech dialog data of a user call
    112.
    发明授权
    Method and apparatus of processing speech dialog data of a user call 有权
    处理用户呼叫语音对话数据的方法和装置

    公开(公告)号：US09232057B1

    公开(公告)日：2016-01-05

    申请号：US14300601

    申请日：2014-06-10

    Applicant: West Corporation

    Inventor： Silke Witt-ehsani ,  Aaron Scott Fisher

    IPC: H04M1/64 ,  H04M3/493

    CPC classification number: H04M3/5232 ,  G10L2015/088 ,  H04M3/4936 ,  H04M3/5166 ,  H04M2201/18 ,  H04M2201/405 ,  H04M2203/158 ,  H04M2203/556

    Abstract: A method and apparatus of processing caller experiences is disclosed. One example method may include determining a call event type occurring during a call and assigning a weight to the call event type via a processing device. The method may also include calculating a caller experience metric value representing a caller's current call status responsive to determining the at least one call event type, the caller experience metric being a function of the current event type weight and a discounting variable that discounts a value of past events. The method may also provide comparing the caller experience metric to a predefined threshold value and determining whether to perform at least one of transferring the call to a live agent and switching from a current caller modality to a different caller modality.

    Abstract translation: 公开了一种处理呼叫者体验的方法和装置。 一个示例性方法可以包括确定在呼叫期间发生的呼叫事件类型，并且经由处理设备向呼叫事件类型分配权重。 该方法还可以包括响应于确定至少一个呼叫事件类型来计算表示呼叫者当前呼叫状态的呼叫者体验度量值，呼叫者体验度量是当前事件类型权重的函数，以及折扣值 过去的事。 该方法还可以提供将呼叫者体验度量与预定义的阈值进行比较，并且确定是否执行将呼叫转移到实时代理和从当前呼叫者模式切换到不同呼叫者模式中的至少一个。

    CALLER AUTHENTICATION SYSTEM
    113.
    发明申请
    CALLER AUTHENTICATION SYSTEM 有权
    电话认证系统

    公开(公告)号：US20140328473A1

    公开(公告)日：2014-11-06

    申请号：US14336855

    申请日：2014-07-21

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： David L. Dunmire ,  Jeff P. Clark ,  Brian M. Novack

    IPC: H04M3/42

    CPC classification number: H04M3/42059 ,  G10L17/02 ,  H04L63/0861 ,  H04M2201/405 ,  H04M2201/41 ,  H04M2203/60

    Abstract: A disclosed method of authenticating a telephone caller includes receiving an authentication request for the telephone caller that includes a voice recording of the caller and household information indicative of a household, creating a first voice pattern based on the voice recording of the caller, retrieving a second voice pattern using at least some of the household information, comparing the two voice patterns, and transmitting information indicative of the results of the comparison. The transmitted information may include information that the telephone caller is authenticated, is not authenticated, or that the comparison results were inconclusive. The method may include monitoring telephone calls with the household, and if it is determined that a voice on at least some of the telephone calls is associated with the household, creating the second voice pattern based on the voice, and associating the second voice pattern to the household. The method may further include disassociating the second voice pattern from the household if it is determined that a change of household has occurred.

    Abstract translation: 公开的认证电话呼叫者的方法包括：接收对包括呼叫者的语音记录和指示家庭的家庭信息的电话呼叫者的认证请求，基于呼叫者的语音记录创建第一语音模式，检索第二个 使用至少一些家庭信息的语音模式，比较两种语音模式，以及发送指示比较结果的信息。 所发送的信息可以包括电话呼叫者被认证，未认证的信息，或者比较结果不确定。 该方法可以包括监视与家庭的电话呼叫，并且如果确定至少一些电话呼叫中的语音与家庭相关联，则基于语音创建第二语音模式，并将第二语音模式与 家庭。 如果确定已经发生家庭变更，该方法还可以包括将第二语音模式与家庭分离。

    System, method and program for controlling mute function on telephone
    114.
    发明授权
    System, method and program for controlling mute function on telephone 有权
    用于控制电话上静音功能的系统，方法和程序

    公开(公告)号：US08787866B2

    公开(公告)日：2014-07-22

    申请号：US11189294

    申请日：2005-07-26

    Applicant: Roberto Battaglini ,  Brian Patrick Singer

    Inventor： Roberto Battaglini ,  Brian Patrick Singer

    IPC: H04M3/00

    CPC classification number: H04M1/19 ,  G10L15/22 ,  G10L17/04 ,  G10L17/06 ,  G10L25/84 ,  G10L2015/223 ,  H04M1/247 ,  H04M1/6008 ,  H04M1/6033 ,  H04M2201/405 ,  H04M2203/258 ,  H04M2250/74

    Abstract: System, method and program for controlling a mute function on a telephone device. While the mute function is active, sound reaching a telephone or other communication device is sensed, and a determination is made if the sound includes a word. If so, an alarm is activated to alert a user that the mute function is active. If not, the alarm is not activated. In accordance with an optional feature of the present invention, speech recognition software is trained to recognize the voice or speech pattern of a specific user, and the alarm is activated only if the word was spoken by the specific user.

    Abstract translation: 用于控制电话设备上的静音功能的系统，方法和程序。 当静音功能被激活时，感测达到电话或其他通信设备的声音，并且确定声音是否包括一个单词。 如果是这样，则激活警报来提醒用户静音功能处于活动状态。 如果没有，则报警不被激活。 根据本发明的可选特征，语音识别软件被训练以识别特定用户的语音或语音模式，并且仅当该特定用户说出该单词时才激活该报警。

    Caller authentication system
    115.
    发明授权
    Caller authentication system 有权
    来电认证系统

    公开(公告)号：US08787535B2

    公开(公告)日：2014-07-22

    申请号：US12022855

    申请日：2008-01-30

    Applicant: David L. Dunmire ,  Jeff P. Clark ,  Brian M. Novack

    Inventor： David L. Dunmire ,  Jeff P. Clark ,  Brian M. Novack

    IPC: H04M1/64

    CPC classification number: H04M3/42059 ,  G10L17/02 ,  H04L63/0861 ,  H04M2201/405 ,  H04M2201/41 ,  H04M2203/60

    Abstract: A disclosed method of authenticating a telephone caller includes receiving an authentication request for the telephone caller that includes a voice recording of the caller and household information indicative of a household, creating a first voice pattern based on the voice recording of the caller, retrieving a second voice pattern using at least some of the household information, comparing the two voice patterns, and transmitting information indicative of the results of the comparison. The transmitted information may include information that the telephone caller is authenticated, is not authenticated, or that the comparison results were inconclusive. The method may include monitoring telephone calls with the household, and if it is determined that a voice on at least some of the telephone calls is associated with the household, creating the second voice pattern based on the voice, and associating the second voice pattern to the household. The method may further include disassociating the second voice pattern from the household if it is determined that a change of household has occurred.

    Abstract translation: 公开的认证电话呼叫者的方法包括：接收对包括呼叫者的语音记录和指示家庭的家庭信息的电话呼叫者的认证请求，基于呼叫者的语音记录创建第一语音模式，检索第二个 使用至少一些家庭信息的语音模式，比较两种语音模式，以及发送指示比较结果的信息。 所发送的信息可以包括电话呼叫者被认证，未认证的信息，或者比较结果不确定。 该方法可以包括监视与家庭的电话呼叫，并且如果确定至少一些电话呼叫中的语音与家庭相关联，则基于语音创建第二语音模式，并将第二语音模式与 家庭。 如果确定已经发生家庭变更，该方法还可以包括将第二语音模式与家庭分离。

    Speech recognition system for electronic switches in a non-wireline communications network
    117.
    发明授权
    Speech recognition system for electronic switches in a non-wireline communications network 失效

    公开(公告)号：US07551944B2

    公开(公告)日：2009-06-23

    申请号：US10308653

    申请日：2002-12-03

    Applicant: Bernard F. Bareis ,  Thomas B. Schalk ,  Peter J. Foster

    Inventor： Bernard F. Bareis ,  Thomas B. Schalk ,  Peter J. Foster

    IPC: H04B1/38

    CPC classification number: H04W4/18 ,  H04B7/18567 ,  H04M3/42204 ,  H04M3/4936 ,  H04M11/10 ,  H04M2201/40 ,  H04M2201/405 ,  H04W4/00 ,  H04W88/18

    Abstract: An advanced telecommunications system is provided for the recognizing of spoken commands over a cellular telephone, satellite telephone, or personal communications network. In the cellular application, for example, a Speech Recognition System interconnects either internally with or as an external peripheral to a cellular telecommunications switch. The Speech Recognition System includes an administrative subsystem, a call processing subsystem, a speaker-dependent recognition subsystem, a speaker-independent recognition subsystem, and a data storage subsystem. The Speech Recognition System also allows for increased efficiency in the cellular telephone network by integrating with the switch or switches as a shared resource. The administrative subsystem of the Speech Recognition System is used to keep statistical logs of pertinent call information. Pre-recorded instructional messages are stored in the memory of the call processing subsystem for instructing a user on his or her progress in using the system. The speaker-independent recognition subsystem allows the user to interact with the system employing non-user specific functions. User specific functions are controlled with the speaker-dependent recognition subsystem. User specific attributes collected by the recognition subsystems are stored in the data storage subsystem.

    Personal dial tone service with personalized call waiting
    119.
    发明授权
    Personal dial tone service with personalized call waiting 有权
    个人拨号音服务，个性化通话等待

    公开(公告)号：US06704405B1

    公开(公告)日：2004-03-09

    申请号：US09823997

    申请日：2001-04-03

    Applicant: Robert D. Farris ,  Alexander I. McAllister ,  Michael J. Strauss

    Inventor： Robert D. Farris ,  Alexander I. McAllister ,  Michael J. Strauss

    IPC: H04M100

    CPC classification number: H04M3/42017 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/382 ,  H04M3/385 ,  H04M3/42 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/42229 ,  H04M3/533 ,  H04M3/53383 ,  H04M7/06 ,  H04M7/12 ,  H04M2201/40 ,  H04M2201/405 ,  H04M2207/12 ,  H04Q3/0029 ,  H04Q3/0045

    Abstract: An intelligent telephone network provides personalized communication services based on a voice identification of the subscriber. The network executes a speech processing operation to identify the person or a party that the person is calling as a known subscriber. The network can provide personalized services to several subscribers sharing a common line. For incoming calls to such a line, the network executes an interactive procedure to determine from the caller which subscriber is being called. If the line is free, the switch applies distinctive ringing. If the line is in use, the switching office uses the profile of the identified subscriber to provide a distinctive call waiting tone or a voice message over the line. The tone or voice message indicates to the party using the line that there is a call waiting and specifically identifies the called subscriber.

    Abstract translation: 智能电话网络基于用户的语音识别提供个性化通信服务。 网络执行语音处理操作以识别该人正在呼叫的人或一方作为已知用户。 网络可以为共享一条通用线路的多个用户提供个性化服务。 对于对这种线路的呼入，网络执行交互过程以从呼叫者确定正在呼叫哪个用户。 如果该线路是空闲的话，该交换机应用独特的振铃。 如果该线路正在使用中，则交换局使用所识别的用户的配置文件来提供独特的呼叫等待音或语音消息。 音调或语音消息向使用线路的一方指示有呼叫等待并具体标识被叫用户。

    Personal dial tone service with personalized call waiting
    120.
    发明申请
    Personal dial tone service with personalized call waiting 有权
    个人拨号音服务，个性化通话等待

    公开(公告)号：US20020163999A1

    公开(公告)日：2002-11-07

    申请号：US10124659

    申请日：2002-04-17

    Inventor： Robert D. Farris ,  Alexander I. McAllister ,  Michael J. Strauss

    IPC: H04M001/64 ,  H04M003/42

    CPC classification number: H04M3/42017 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/382 ,  H04M3/385 ,  H04M3/42 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/42229 ,  H04M3/533 ,  H04M3/53383 ,  H04M7/06 ,  H04M7/12 ,  H04M2201/40 ,  H04M2201/405 ,  H04M2207/12 ,  H04Q3/0029 ,  H04Q3/0045

    Abstract: An intelligent telephone network provides personalized communication services based on a voice identification of the subscriber. Specifically, when a person requests a service, the network executes a speech processing operation, to identify the person or a party that the person is calling as a known subscriber. One or more switching offices of the network utilize profile data associated with the identified subscriber to control services. The personalized service applies both to incoming and outgoing calls. The network can provide the personalized services to several subscribers sharing a common line. For incoming calls to such a line, the network executes an interactive procedure to determine from the caller which subscriber she is calling. If the line is free, the switch applies distinctive ringing. If the line is in use, the switch uses the profile of the identified subscriber to provide a distinctive call waiting tone or a voice message over the line. The tone or voice message indicates to the party using the line that there is a call waiting and specifically identifies the called subscriber. For outgoing calls, the network utilizes a voice verification procedure to identify the actual subscriber. The subscriber's profile controls network processing of the call, including the provision of personal subscriber identification for caller ID, both on ringing calls and with call waiting alert signals.

    Abstract translation: 智能电话网络基于用户的语音识别提供个性化通信服务。 具体地说，当人请求服务时，网络执行语音处理操作，以识别该人正在呼叫的人或一方为已知用户。 网络的一个或多个交换局利用与所识别的用户相关联的简档数据来控制服务。 个性化服务既适用于来电和去电。 网络可以为共享共同线路的多个用户提供个性化服务。 对于这样一条线路的呼入，网络执行一个交互过程，以从呼叫者确定她正在呼叫哪个用户。 如果该线路是空闲的话，该交换机应用独特的振铃。 如果线路正在使用中，则交换机使用所识别的用户的配置文件来提供一个独特的呼叫等待音或语音消息。 音调或语音消息向使用线路的一方指示有呼叫等待并具体标识被叫用户。 对于拨出电话，网络利用语音验证程序来识别实际的用户。 用户的配置文件控制呼叫的网络处理，包括在呼叫呼叫​​和呼叫等待警报信号上提供呼叫者ID的个人用户标识。

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