公开(公告)号：WO2015027075A3

公开(公告)日：2015-08-20

申请号：PCT/US2014052118

申请日：2014-08-21

Applicant: BSJD LLC

Inventor： GROOM STUART ,  DAUTEUIL JOSEPH

IPC: H04M3/42

CPC classification number: H04M3/42314 ,  G06F17/30598 ,  G06F17/30864 ,  H04M3/22 ,  H04M3/42161 ,  H04M3/5175 ,  H04M2201/38 ,  H04M2201/54

Abstract: A system and method for mapping a private branch exchange is provided whereby a visual representation of a private branch exchange is graphically displayed. Once the PBX is mapped, a user can then make changes to the connections and other data in the branch exchange and save those changes such that the PBX will then follow the edited structure.

Abstract translation: 提供了一种用于映射专用小交换机的系统和方法，由此图形化显示专用小交换机的可视表示。 一旦映射了PBX，用户就可以更改分支交换机中的连接和其他数据，并保存这些更改，以便PBX随后将遵循所编辑的结构。

公开(公告)号：WO2015027075A9

公开(公告)日：2015-04-02

申请号：PCT/US2014052118

申请日：2014-08-21

Applicant: BSJD LLC

Inventor： GROOM STUART ,  DAUTEUIL JOSEPH

CPC classification number: H04M3/42314 ,  G06F17/30598 ,  G06F17/30864 ,  H04M3/22 ,  H04M3/42161 ,  H04M3/5175 ,  H04M2201/38 ,  H04M2201/54

Abstract: A system and method for mapping a private branch exchange is provided whereby a visual representation of a private branch exchange is graphically displayed. Once the PBX is mapped, a user can then make changes to the connections and other data in the branch exchange and save those changes such that the PBX will then follow the edited structure.

公开(公告)号：WO2015027075A2

公开(公告)日：2015-02-26

申请号：PCT/US2014/052118

申请日：2014-08-21

Applicant: BSJD, LLC

Inventor： GROOM, Stuart ,  DAUTEUIL, Joseph

CPC classification number: H04M3/42314 ,  G06F17/30598 ,  G06F17/30864 ,  H04M3/22 ,  H04M3/42161 ,  H04M3/5175 ,  H04M2201/38 ,  H04M2201/54

Abstract: A system and method for mapping a private branch exchange is provided whereby a visual representation of a private branch exchange is graphically displayed. Once the PBX is mapped, a user can then make changes to the connections and other data in the branch exchange and save those changes such that the PBX will then follow the edited structure.

Abstract translation: 提供用于映射专用小交换机的系统和方法，由此图形地显示专用小交换机的视觉表示。 一旦PBX被映射，用户可以对分支交换中的连接和其他数据进行更改，并保存这些更改，使得集团电话随后将遵循编辑的结构。

公开(公告)号：WO2013130728A1

公开(公告)日：2013-09-06

申请号：PCT/US2013/028193

申请日：2013-02-28

Applicant: TELETECH HOLDINGS, INC.

Inventor： TUCHMAN, Kenneth D. ,  SHARPE, Bruce A. ,  TRUONG, Henry D. ,  BLATHERWICK, David

IPC: H04M3/523

CPC classification number: H04L41/22 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0485 ,  H04M3/5141 ,  H04M3/523 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/2038 ,  H04M2203/252 ,  H04M2203/408

Abstract: A service center receives a command from a remote device over a network, where the service center provides support services to users on products on behalf clients. Based on the command, a context element of a route sequence map associated with a user of the remote device is identified, where the identified context element is one of context elements of the route sequence map in a hierarchical structure. Each context element having one or more property values specifying at least one of an action to be performed by the service center and a link to one or more child context elements. It is determined whether the identified context element is an action context element or a navigation context element based on one or more property values associated with the identified context element. If so, an action specified by the identified context is performed.

Abstract translation: 服务中心通过网络从远程设备接收命令，服务中心为用户代表客户端的产品提供支持服务。 基于该命令，识别与远程设备的用户相关联的路由序列映射的上下文元素，其中所标识的上下文元素是分层结构中的路由序列映射的上下文元素之一。 每个上下文元素具有一个或多个属性值，其指定要由服务中心执行的动作中的至少一个以及指向一个或多个子上下文元素的链接。 基于与所识别的上下文元素相关联的一个或多个属性值来确定所识别的上下文元素是动作上下文元素还是导航上下文元素。 如果是，则执行由所识别的上下文指定的动作。

公开(公告)号：WO9959326A3

公开(公告)日：2001-10-04

申请号：PCT/DE9901309

申请日：1999-05-03

Applicant: SIEMENS AG ,  HIRSCH LUCIAN ,  SCHMIDBAUER ALFRED

Inventor： HIRSCH LUCIAN ,  SCHMIDBAUER ALFRED

IPC: G06F13/00 ,  H04L12/24 ,  H04M3/00 ,  H04M3/22 ,  H04Q7/38 ,  H04Q3/00

CPC classification number: H04M3/2263 ,  H04M2201/54

Abstract: According to the invention, state information is transmitted between an agent (AG) of a management level (B, C) and at least one manager (MA1, MA2) of a next higher management level (A, B). A request message (staAS) is sent by the manager (MA1, MA2) to the agent (AG) for executing information matching. State information regarding deviations from a normal state are checked by the agent (AG) and changes in state information are sent to the manager (MA1, MA2) in one or several successive messages (staCN). Information matching is conducted only when changes in state information exist so that deviations from normal state are informed to the manager. Consequently, all state information regardless of whether said information has changed or not is not automatically transmitted to the manager. This results in reduced information flow between the agent and the manager and represents a considerable gain for the manager especially in the case of a plurality of managed objects.

Abstract translation: 本发明假设一个管理水平的试剂（AG）（B，C）和至少一个管理器（MA1，MA2）之间的状态信息被转移到下一个较高的管理水平（A，B）。 根据本发明的主题，一个请求消息（Staas）由管理器（MA1 MA2，）操作用于执行所述调整信息给代理（AG）发送。 由代理（AG），所述状态信息中检查从正常状态的偏差和变化，以一个或多个连续的消息（staCN）发送的管理器（MA1，MA2）的状态信息。 由于信息的发明主题的检查仅在变化的状态信息是可用的，有偏差从正常状态传达给经理发生。 因此，不能自动管理器接收的所有状态信息传输，不管他们是否已经改变与否。 这导致在信息代理和管理之间的减小的流动，这是在特定的管理器的在多个管理对象相当的利润的一部分。

公开(公告)号：WO0024182A9

公开(公告)日：2000-09-14

申请号：PCT/US9924578

申请日：1999-10-20

Applicant: DUGAN ANDREW ,  ROBB TERRENCE ,  HOLMES ALLEN ,  DEO AJAY

Inventor： DUGAN ANDREW ,  ROBB TERRENCE ,  HOLMES ALLEN ,  DEO AJAY

IPC: G06F13/00 ,  H04L12/24 ,  H04M3/00 ,  H04M3/42 ,  H04M15/00 ,  H04Q3/00 ,  H04Q3/545 ,  G06F11/30 ,  G06F15/16 ,  H04L12/00 ,  H04M7/00

CPC classification number: H04M15/90 ,  H04M3/42144 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029

Abstract: A method and apparatus for deploying and activating services in a communications network (202). In the context of a communications network (202) that deploys service functionality by distributing managed software objects to the service processing nodes (204), the present invention relates to selectively dispensing managed objects from a repository (230) and coordinating the instantaneous activation or deactivation of services through the communications network (202). Furthermore, where a managed object service creation environment (228) is coupled to the communications network (202), the method and apparatus of the present invention provides security, back-up, and version control of managed objects and other network data stored in the repository (230).

Abstract translation: 一种用于在通信网络中部署和激活服务的方法和设备（202）。 在通过向服务处理节点（204）分发被管理的软件对象来部署服务功能的通信网络（202）的环境中，本发明涉及从存储库（230）选择性地分配被管理对象并协调即时激活或去激活 通过通信网络（202）的服务。 此外，在被管理对象服务创建环境（228）耦合到通信网络（202）的情况下，本发明的方法和装置提供被管理对象和存储在其中的其他网络数据的安全性，备份和版本控制 库（230）。

公开(公告)号：WO00024182A1

公开(公告)日：2000-04-27

申请号：PCT/US1999/024578

申请日：1999-10-20

IPC: G06F13/00 ,  H04L12/24 ,  H04M3/00 ,  H04M3/42 ,  H04M15/00 ,  H04Q3/00 ,  H04Q3/545 ,  G06F11/30 ,  G06F15/16 ,  H04L12/00 ,  H04M7/00

CPC classification number: H04M15/90 ,  H04M3/42144 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029

Abstract: A method and apparatus for deploying and activating services in a communications network (202). In the context of a communications network (202) that deploys service functionality by distributing managed software objects to the service processing nodes (204), the present invention relates to selectively dispensing managed objects from a repository (230) and coordinating the instantaneous activation or deactivation of services through the communications network (202). Furthermore, where a managed object service creation environment (228) is coupled to the communications network (202), the method and apparatus of the present invention provides security, back-up, and version control of managed objects and other network data stored in the repository (230).

Abstract translation: 一种用于在通信网络（202）中部署和激活服务的方法和装置。 本发明涉及通过将管理的软件对象分发到服务处理节点（204）来部署服务功能的通信网络（202）的上下文中，本发明涉及从存储库（230）中选择性地分配管理对象并协调瞬时激活或停用 的通信网络（202）。 此外，在管理对象服务创建环境（228）耦合到通信网络（202）的情况下，本发明的方法和装置提供被管理对象的安全性，备份和版本控制以及存储在 存储库（230）。

公开(公告)号：WO99059326A2

公开(公告)日：1999-11-18

申请号：PCT/DE1999/001309

申请日：1999-05-03

IPC: G06F13/00 ,  H04L12/24 ,  H04M3/00 ,  H04M3/22 ,  H04Q7/38 ,  H04M17/00

CPC classification number: H04M3/2263 ,  H04M2201/54

Abstract: According to the invention, state information is transmitted between an agent (AG) of a management level (B, C) and at least one manager (MA1, MA2) of a next higher management level (A, B). A request message (staAS) is sent by the manager (MA1, MA2) to the agent (AG) for executing information matching. State information regarding deviations from a normal state are checked by the agent (AG) and changes in state information are sent to the manager (MA1, MA2) in one or several successive messages (staCN). Information matching is conducted only when changes in state information exist so that deviations from normal state are informed to the manager. Consequently, all state information regardless of whether said information has changed or not is not automatically transmitted to the manager. This results in reduced information flow between the agent and the manager and represents a considerable gain for the manager especially in the case of a plurality of managed objects.

Abstract translation: 本发明假设一个管理水平的试剂（AG）（B，C）和至少一个管理器（MA1，MA2）之间的状态信息被转移到下一个较高的管理水平（A，B）。 根据本发明的主题，一个请求消息（Staas）由管理器（MA1 MA2，）操作用于执行所述调整信息给代理（AG）发送。 由代理（AG），所述状态信息中检查从正常状态的偏差和变化，以一个或多个连续的消息（staCN）发送的管理器（MA1，MA2）的状态信息。 由于信息的发明主题的检查仅在变化的状态信息是可用的，有偏差从正常状态传达给经理发生。 因此，不能自动管理器接收的所有状态信息传输，不管他们是否已经改变与否。 这导致在信息代理和管理之间的减小的流动，这是在特定的管理器的在多个管理对象相当的利润的一部分。

公开(公告)号：EP3002938A1

公开(公告)日：2016-04-06

申请号：EP14187313.3

申请日：2014-10-01

Applicant: The Voxtron Factory N.V.

Inventor： Van Houts, Wim

IPC: H04M3/51

CPC classification number: H04M3/5141 ,  H04M2201/54 ,  H04M2203/355 ,  H04M2203/408

Abstract: According to an embodiment the invention relates to a customer interaction centre (100) for establishing and conducting customer interaction processes or CIPs with customers (135, 136) comprising one or more interaction modules (101, 102, 103) each configured to establish or accept a connection of a certain interaction type with these customers; comprising client agents (130, 131, 132) providing communication means to operators (140, 141, 142); comprising an application memory store (112) storing predefined CIP applications represented by a related listing of tasks; comprising a library memory store (111) storing implementations of these tasks; and comprising a run-time controller (113) configured to receive an interaction request for an interaction between a first customer and operators; and to retrieve a first CIP application for a first interaction type from the application memory store (112); and to fetch select tasks from the library memory store (111); and to execute them.

Abstract translation: 根据一个实施例，本发明涉及一种客户交互中心（100），用于建立和执行与客户（135,136）的客户交互过程或CIP，包括一个或多个交互模块（101,102,103），每个交互模块被配置为建立或接受 与这些客户的某种互动类型的连接; 包括向操作者（140,141,142）提供通信装置的客户代理（130,131,132）; 包括存储由相关任务列表表示的预定CIP应用的应用存储器存储（112） 包括存储这些任务的实现的库存储器存储器（111）; 并且包括运行时控制器（113），其被配置为接收用于第一客户和运营商之间的交互的交互请求; 并且从所述应用存储器存储器（112）检索用于第一交互类型的第一CIP应用程序; 并从库存储器（111）获取选择任务; 并执行它们。

公开(公告)号：EP2656599A4

公开(公告)日：2014-06-11

申请号：EP10861014

申请日：2010-12-20

Applicant: SHANGHAI CHULE COOTEK INFORMATION TECHNOLOGY CO LTD

Inventor： WANG JIALIANG ,  ZHANG KAN ,  ZHAO YANG ,  XIE HAICHAO

IPC: H04M3/42 ,  H04M1/2745 ,  H04M1/725 ,  H04M3/44 ,  H04W4/16

CPC classification number: H04M3/4931 ,  H04M1/274508 ,  H04M1/27455 ,  H04M1/274558 ,  H04M1/274583 ,  H04M3/44 ,  H04M2201/54 ,  H04M2242/15 ,  H04M2242/22 ,  H04M2250/60 ,  H04M2250/70 ,  H04W4/022 ,  H04W4/023 ,  H04W4/16

Abstract: Systems and methods consistent with the invention relate to automated business and service dialing. According to one exemplary embodiment, a business dialing system is disclosed. The system includes a memory configured to store a plurality of business objects containing phone numbers corresponding to a plurality of business entities. The system further includes a user input device configured to detect key presses. The system also includes a processor coupled to the user input device and the memory. The processor is configured to generate a key sequence and a number sequence based on the detected key presses. The processor is further configured to search the memory for business objects corresponding to the key sequence. The system further includes a display device configured to display the number sequence and the business objects. The user input interface is further configured to detect a selection of a business object, among the business objects, or a dial command. The processor is configured to perform an action associated with the selected business object if the selection of the business object is detected, and dial the number sequence as a phone number if the dial command is detected.