公开(公告)号：US20150326730A1

公开(公告)日：2015-11-12

申请号：US14801350

申请日：2015-07-16

Applicant: International Business Machines Corporation

Inventor： Darryl M. Adderly ,  Prasad Kashyap ,  Brian J. Murray ,  Wenjian Qiao

IPC: H04M3/56

CPC classification number: H04M3/563 ,  H04M3/56 ,  H04M3/561 ,  H04M2201/16

Abstract: Methods, products, apparatuses, and systems may facilitate a conference operation. The conference operation may include conference chaining, conference switching, conference modification, conference announcement, and so on. A collection of authentication data for a plurality of distinct conferences may be performed to chain the conferences. Switching among the distinct conference may be performed in response to a switch key code. The switch key code may include a general key code applicable to each of the conferences and/or a specific key code application to a specific conference.

公开(公告)号：US20150312415A1

公开(公告)日：2015-10-29

申请号：US14796899

申请日：2015-07-10

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

IPC: H04M3/51 ,  G06Q10/06

CPC classification number: H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

Abstract translation: 在联络中心，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎和执行规则调用逻辑并与规则引擎交互的网关服务器。 交互服务器跟踪传入事件，启动并向路由服务器发送路由请求，包括特定路由对象，对于需要符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，其在接收到请求时准备业务对象模型（BOM），其是规则引擎执行适合于事实的规则的一组事实，导致路由服务器路由事件的路由方向。

公开(公告)号：US08855282B2

公开(公告)日：2014-10-07

申请号：US13619367

申请日：2012-09-14

Applicant: Lingyan Wu ,  Yuan Bao ,  Guojun Xu ,  Haoyu Wang ,  Shanyang Ke

Inventor： Lingyan Wu ,  Yuan Bao ,  Guojun Xu ,  Haoyu Wang ,  Shanyang Ke

IPC: H04M3/42 ,  H04M7/00 ,  H04M7/12

CPC classification number: H04M7/129 ,  H04M3/42017 ,  H04M3/42059 ,  H04M3/42102 ,  H04M2201/16

Abstract: A method, system and apparatus for implementing a Multimedia Ring Back Tone (MRBT) service are provided. The method includes: receiving a call request originated by a calling terminal; parsing a tone playing policy specifying whether to play a caller tone or a callee tone or whether to filter a tone; performing caller tone media negotiation or callee tone media negotiation, or performing no tone negotiation according to the parsing result; and playing the caller tone or the callee tone to the caller, or playing no tone. With the technical solution of the present invention, the caller tone service can be implemented in the IMS domain. Whether a caller tone or a callee tone is played to the caller is determined according to a preset policy. Furthermore, the tone filtering service is also implemented. This gives a user freedom in experiencing the MRBT service.

公开(公告)号：US08812004B2

公开(公告)日：2014-08-19

申请号：US13260639

申请日：2009-03-31

Applicant: Zhuo Zhang ,  Xiaobo Jia

Inventor： Zhuo Zhang ,  Xiaobo Jia

IPC: H04W40/00 ,  H04M3/00 ,  H04M3/42

CPC classification number: H04M3/42 ,  H04M3/42059 ,  H04M3/42102 ,  H04M2201/14 ,  H04M2201/16 ,  H04M2201/18 ,  H04M2201/22 ,  H04M2207/18

Abstract: The present invention provides a method for handling a call conflict at a call processing apparatus in a communication network, said call processing apparatus comprising a first call processing element which handles a first call initiated by a first terminal and a second call processing element which handles a second call initiated by a second terminal, when said second call processing element receives an incall message initiated by said first terminal and directed to communicate with said second terminal while said second terminal is in busy state, the method comprising: inquiring the called number in the call record of said second terminal; comparing initiating times of said first call and said second call, if said called number in said call record of said second terminal is the number of said first terminal contained in said incall message; and releasing the call with later initiating time and continuing setting up of the call with earlier initiating time, based on result of the comparison. Corresponding call processing apparatus and program product are also disclosed.

Abstract translation: 本发明提供了一种在通信网络中的呼叫处理装置处理呼叫冲突的方法，所述呼叫处理装置包括处理由第一终端发起的第一呼叫的第一呼叫处理元件和处理第一呼叫处理元件的第二呼叫处理元件 当所述第二呼叫处理单元在所述第二终端处于忙状态时接收到由所述第一终端发起并指示与所述第二终端通信的接收消息时，由所述第二终端发起的所述第二呼叫，所述方法包括： 所述第二终端的呼叫记录; 如果所述第二终端的所述呼叫记录中的所述被叫号码是包含在所述接收消息中的所述第一终端的号码，则比较所述第一呼叫和所述第二呼叫的发起时间; 并根据比较结果，在稍后启动时间内释放呼叫，并以较早启动时间继续设置呼叫。 还公开了相应的呼叫处理装置和节目产品。

公开(公告)号：US08724787B2

公开(公告)日：2014-05-13

申请号：US13619229

申请日：2012-09-14

Applicant: Lingyan Wu ,  Yuan Bao ,  Guojun Xu ,  Haoyu Wang ,  Shanyang Ke

Inventor： Lingyan Wu ,  Yuan Bao ,  Guojun Xu ,  Haoyu Wang ,  Shanyang Ke

IPC: H04M3/42 ,  H04M7/00

CPC classification number: H04M7/129 ,  H04M3/42017 ,  H04M3/42059 ,  H04M3/42102 ,  H04M2201/16

Abstract: A method, system and apparatus for implementing a Multimedia Ring Back Tone (MRBT) service are provided. The method includes: receiving a call request originated by a calling terminal; parsing a tone playing policy specifying whether to play a caller tone or a callee tone or whether to filter a tone; performing caller tone media negotiation or callee tone media negotiation, or performing no tone negotiation according to the parsing result; and playing the caller tone or the callee tone to the caller, or playing no tone. With the technical solution of the present invention, the caller tone service can be implemented in the IMS domain. Whether a caller tone or a callee tone is played to the caller is determined according to a preset policy. Furthermore, the tone filtering service is also implemented. This gives a user freedom in experiencing the MRBT service.

Abstract translation: 提供了一种用于实现多媒体回铃音（MRBT）服务的方法，系统和装置。 该方法包括：接收由主叫终端发起的呼叫请求; 解析音调播放策略，指定是播放呼叫者音调还是被呼叫者音调，还是过滤音调; 执行呼叫者音调媒体协商或被叫音调媒体协商，或根据解析结果不执行音调协商; 并向呼叫者播放呼叫者语音或被呼叫方，或者不播音。 利用本发明的技术方案，可以在IMS域中实现呼叫者语音业务。 根据预设策略确定是否向主叫方播放来电铃声或被呼叫者。 此外，还实现了音调滤波服务。 这为用户提供了体验MRBT服务的自由。

公开(公告)号：US20130156167A1

公开(公告)日：2013-06-20

申请号：US13330084

申请日：2011-12-19

Applicant: Mohit Talwar ,  Miladin Pavlicic ,  Siddharth Murlidhar

Inventor： Mohit Talwar ,  Miladin Pavlicic ,  Siddharth Murlidhar

IPC: H04M1/64 ,  H04M11/00

CPC classification number: H04M3/5315 ,  G10L15/265 ,  H04L41/04 ,  H04L41/08 ,  H04L51/16 ,  H04L51/36 ,  H04M1/72547 ,  H04M3/42382 ,  H04M3/53325 ,  H04M3/53333 ,  H04M7/0024 ,  H04M7/0033 ,  H04M7/006 ,  H04M2201/16 ,  H04M2207/18 ,  H04W4/12 ,  H04W12/06

Abstract: Methods and systems directed to retrieving voicemails from a voice mailbox server. In particular embodiments, a mailbox server may receive a notification from the voice mailbox server and connect to the voice mailbox server providing the credentials of a client device, and pull new voicemails for storage at the mailbox server. In particular embodiments, mailbox server periodically polls voice mailbox server for new voicemail messages. In particular embodiments, a client device polls or receives notification of new voicemails, and transmits a downloaded message to the mailbox server.

Abstract translation: 用于从语音邮箱服务器检索语音邮件的方法和系统。 在特定实施例中，邮箱服务器可以从语音邮箱服务器接收通知，并连接到提供客户端设备的凭证的语音邮箱服务器，并且拉取新的语音邮件以存储在邮箱服务器。 在特定实施例中，邮箱服务器周期性地轮询语音邮箱服务器以获得新的语音邮件消息。 在特定实施例中，客户端设备轮询或接收新的语音邮件的通知，并将下载的消息发送到邮箱服务器。

公开(公告)号：US08411668B1

公开(公告)日：2013-04-02

申请号：US11239761

申请日：2005-09-30

Applicant: Marian Croak ,  Hossein Eslambolchi

Inventor： Marian Croak ,  Hossein Eslambolchi

IPC: H04L12/66 ,  H04L12/26 ,  H04L12/16 ,  H04Q11/00 ,  G01R31/08 ,  H04M3/00 ,  H04M1/00 ,  H04M3/42

CPC classification number: H04L47/70 ,  H04L12/1818 ,  H04L12/66 ,  H04L29/06414 ,  H04L47/10 ,  H04L65/1069 ,  H04L65/403 ,  H04M3/4285 ,  H04M3/56 ,  H04M2201/14 ,  H04M2201/16 ,  H04M2250/62 ,  H04Q3/0025 ,  H04Q3/0045

Abstract: A method and apparatus for enabling providers of PSTN toll free services to stagger simultaneous transmission of call setup signaling messages into an IP based teleconference bridge, supported by a VoIP network, by suspending a subset of calls and placing them on hold while placing other calls to be connected to the conference bridge are disclosed. The PSTN network can stagger calls by limiting the number of call setup signaling messages to be sent to the VoIP network within a predefined period of time interval and spread all the calls over multiple of such predefined periods. Prerecorded announcements or music can be played while the calls that have been placed on hold are in queue.

Abstract translation: 一种用于使PSTN免费服务提供商能够将呼叫建立信令消息同时传输到由VoIP网络支持的基于IP的电话会议桥中的方法和装置，通过暂停一组呼叫并将它们置于保持状态，同时进行其他呼叫 连接到会议桥被披露。 PSTN网络可以通过在预定义的时间间隔期限内限制要发送到VoIP网络的呼叫建立信令消息的数量来交错呼叫，并且通过多个这样的预定义周期来扩展所有呼叫。 已保留的呼叫在队列中可以播放预录的通知或音乐。

公开(公告)号：US08311208B2

公开(公告)日：2012-11-13

申请号：US12731994

申请日：2010-03-25

Applicant: Rouba Ibrahim ,  Patrick Tendick

Inventor： Rouba Ibrahim ,  Patrick Tendick

IPC: H04M3/00

CPC classification number: H04M3/5238 ,  H04M2201/12 ,  H04M2201/16

Abstract: A method is provided for the production of accurate waiting time estimates based on at least one of (i) a queue arrival rate and (ii) estimated queue length. In a first embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue arrival rate. In a second embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue length estimate. The queue length estimate is a prediction of the size of the queue at a given time instant.

Abstract translation: 提供了一种用于基于（i）队列到达速率和（ii）估计的队列长度中的至少一个来生成准确的等待时间估计的方法。 在本发明的第一实施例中，基于队列到达速率确定呼叫者的等待时间。 在本发明的第二实施例中，基于队列长度估计来确定呼叫者的等待时间。 队列长度估计是对给定时刻队列大小的预测。

公开(公告)号：US20050198207A1

公开(公告)日：2005-09-08

申请号：US10770310

申请日：2004-02-02

Applicant: Robert Hoblit

Inventor： Robert Hoblit

IPC: G06F15/16

CPC classification number: H04M3/53366 ,  G06Q30/00 ,  G06Q30/02 ,  H04L51/26 ,  H04M3/42314 ,  H04M3/533 ,  H04M2201/14 ,  H04M2201/16 ,  H04M2203/4554

Abstract: A method and system for scheduling and transmitting messages is disclosed. The method and system comprise storing a plurality of audio files in an audio database, generating a schedule of queued messages via the plurality of audio files, transmitting the queued messages based on the schedule, reconfiguring the schedule based on a user interaction delivering the queued messages in accordance with the reconfigured schedule. Through the use of the method and system in accordance with the present invention, a scheduled plurality of messages can be transmitted in a clear and professional manner. Additionally, “ad hoc” messages can be incorporated into the schedule without significantly disrupting the other messages.

Abstract translation: 公开了一种用于调度和传送消息的方法和系统。 所述方法和系统包括将多个音频文件存储在音频数据库中，经由多个音频文件生成排队消息的调度，基于调度发送排队的消息，基于递送排队消息的用户交互来重新配置调度 根据重新配置的时间表。 通过使用根据本发明的方法和系统，可以以清晰和专业的方式传送调度的多个消息。 此外，“ad hoc”消息可以并入到进度表中，而不会明显地中断其他消息。

公开(公告)号：US20050191999A1

公开(公告)日：2005-09-01

申请号：US10974773

申请日：2004-10-28

Applicant: Fumiyoshi Tezuka

Inventor： Fumiyoshi Tezuka

IPC: H04Q9/00 ,  G08C17/02 ,  H04M3/00

CPC classification number: G08C17/02 ,  G08C2201/92 ,  G08C2201/93 ,  H04M2201/16 ,  H04M2242/14

Abstract: Since the device priority order table T1 defining the priority order corresponding to the device which a user usually uses is stored in the remote control apparatus 1, the remote control apparatus 1 can be promptly connected to the device with the high priority. Also even in case it is connected to the other device and performs the key input processing to the other device, when the key input is not carried out for a predetermined time, the connection to the device with the higher priority is automatically recovered. Even if a plurality of connections are simultaneously supported, a prompt operation can be performed without a user's recognition of a time lag to the key input processing.

Abstract translation: 由于定义与用户通常使用的设备对应的优先顺序的设备优先级顺序表T 1被存储在遥控设备1中，所以遥控设备1能够以高优先级的方式及时地连接到设备。 即使在连接到其他设备并且对其他设备执行密钥输入处理的情况下，当键输入未被执行预定时间时，与具有较高优先级的设备的连接被自动恢复。 即使同时支持多个连接，也可以不进行用户对密钥输入处理的时滞的识别而进行提示操作。