Abstract:
PROBLEM TO BE SOLVED: To display a contact manager relative to a communication session appearing in a GUI. SOLUTION: The method has steps of: (A) grouping, by context, contact destinations, which relate to users relative to communication sessions being displayed as groups of graphical elements representing the communication sessions, and being either the current communication sessions or proposed communication sessions; (B) displaying at least some of the contact destinations, which are divided into the groups, on a graphical user interface; (C) receiving user input relative to one of the contact destinations, which are divided into groups, and the communication sessions; and (D) operating the communication sessions on the basis of the user input and the one contact destination concerned. COPYRIGHT: (C)2011,JPO&INPIT
Abstract:
PROBLEM TO BE SOLVED: To provide a method for managing a communication session of a virtual meeting room by a computer. SOLUTION: The method includes steps for: (A) establishing a persistent virtual meeting room communication session which includes shared resources available to virtual meeting room communication session participants; (B) displaying a set of connected graphical elements representing a structure of the virtual meeting room communication session to the meeting participants via a graphical user interface (GUI); (C) receiving input, which is associated with the set of connected graphical elements, from one of the meeting participants; and (D) performing an action, which is included in the input and associated with the virtual meeting room communication session, based on the received user input. COPYRIGHT: (C)2011,JPO&INPIT
Abstract:
A multimedia call center includes facility for storing copies of transactions associated with the call center in a data repository, relating the transactions according to specific criteria, and an interactive interface for a user to access the files from a graphic string of identifiers representing the files, and to play the files, thereby reviewing the actual transactions. In a preferred embodiment text versions of non-text events may be prepared and related to the non-text stored files in a manner that the related text files may also be selected and reviewed by use of the same interactive interface. By data extraction applied to the text files, the text files and the non-text files associated with some text files may be related to one another by relational criteria, and other informational files may also be related to the stored event files.