公开(公告)号：EP1145538B1

公开(公告)日：2010-09-01

申请号：EP99929089.3

申请日：1999-05-03

Applicant: SIEMENS AKTIENGESELLSCHAFT

Inventor： HIRSCH, Lucian ,  SCHMIDBAUER, Alfred

IPC: H04Q3/00 ,  H04L12/24

CPC classification number: H04M3/2263 ,  H04M2201/54

Abstract: According to the invention, state information is transmitted between an agent (AG) of a management level (B, C) and at least one manager (MA1, MA2) of a next higher management level (A, B). A request message (staAS) is sent by the manager (MA1, MA2) to the agent (AG) for executing information matching. State information regarding deviations from a normal state are checked by the agent (AG) and changes in state information are sent to the manager (MA1, MA2) in one or several successive messages (staCN). Information matching is conducted only when changes in state information exist so that deviations from normal state are informed to the manager. Consequently, all state information regardless of whether said information has changed or not is not automatically transmitted to the manager. This results in reduced information flow between the agent and the manager and represents a considerable gain for the manager especially in the case of a plurality of managed objects.

公开(公告)号：EP1955244A4

公开(公告)日：2010-03-17

申请号：EP06849899

申请日：2006-11-21

Applicant: TELETECH HOLDINGS INC

Inventor： SEABAUGH AARON W ,  JAMES BRIAN R ,  JARES JOAQUIN ,  ROSALIN MARTIN H

IPC: G06F19/00

CPC classification number: H04M3/51 ,  G06F8/38 ,  H04M7/0024 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/253

公开(公告)号：EP1550051A4

公开(公告)日：2006-06-07

申请号：EP03807953

申请日：2003-09-25

Applicant: PERSONETA LTD

Inventor： LELCUK ALON ,  MELLER MICHAEL ,  ROSENBACH ABRAHAM

IPC: G06F15/173 ,  G06F13/00 ,  H04L12/24 ,  H04L12/66 ,  H04M3/42 ,  H04Q3/00

CPC classification number: H04M3/2263 ,  H04L12/14 ,  H04L41/044 ,  H04L41/0823 ,  H04M3/4217 ,  H04M7/1205 ,  H04M2201/54 ,  H04Q3/0054

Abstract: A software-implemented, distributed service integration system which provides an open environment for the development of new services, and their integration with the existing network, with the integration being performed by the service integration system administrator, which is also responsible for the service development. Thus, the procedure of developing and integrating of new services is shorter and cheaper than is common in telephony service integration systems. An example of a new service which is integrated with the existing network infrastructure includes the development by the service developer of a sophisticated billing service that uses a carrier's billing infrastructure. The inventive system also provides, through a modifiable policy defined by the system administrator, service-level control of the packet flow both within the service integration system and between the service integration system and the communications network. The inventive system also provides visibility into the signaling process to services deployed on it, offering direct communication with different protocols such as IP, SS7 etc., by means of network adaptation components.

公开(公告)号：EP1550051A2

公开(公告)日：2005-07-06

申请号：EP03807953.9

申请日：2003-09-25

Applicant: Personeta Ltd.

Inventor： LELCUK, Alon ,  MELLER, Michael ,  ROSENBACH, Abraham

IPC: G06F15/173 ,  G06F13/00 ,  H04L12/66 ,  H04M3/42

CPC classification number: H04M3/2263 ,  H04L12/14 ,  H04L41/044 ,  H04L41/0823 ,  H04M3/4217 ,  H04M7/1205 ,  H04M2201/54 ,  H04Q3/0054

Abstract: A software-implemented, distributed service integration system which provides an open environment for the development of new services, and their integration with the existing network, with the integration being performed by the service integration system administrator, which is also responsible for the service development. Thus, the procedure of developing and integrating of new services is shorter and cheaper than is common in telephony service integration systems. An example of a new service which is integrated with the existing network infrastructure includes the development by the service developer of a sophisticated billing service that uses a carrier's billing infrastructure. The inventive system also provides, through a modifiable policy defined by the system administrator, service-level control of the packet flow both within the service integration system and between the service integration system and the communications network. The inventive system also provides visibility into the signaling process to services deployed on it, offering direct communication with different protocols such as IP, SS7 etc., by means of network adaptation components.

公开(公告)号：EP1079586A3

公开(公告)日：2005-02-23

申请号：EP00306925.9

申请日：2000-08-14

Applicant: Siemens Information and Communication Networks Inc.

Inventor： Tran, Thanh ,  Nguyen, Hung B. ,  Kull, Frederick

IPC: H04M3/22 ,  H04Q3/00 ,  H04L12/24

CPC classification number: H04M3/2254 ,  H04M3/42314 ,  H04M3/533 ,  H04M2201/42 ,  H04M2201/54

Abstract: A communication network 100 and an associated network manager server 102 include one or more instances of a first object type 122 and one or more instances of a second object type 124. The first object type 122 is associated with a first product of the communication network such as a PBX and the second object type 124 is associated with a second product of the network such as a phone mail product. The network includes a first local module 120a for configuring each instance of the first object type 122 and a second local module 120b for configuring each instance of the second object type 124. A network management server 102 of the network 100 includes a product specific coordinator 106. The product specific coordinator 106 includes means 108a for coordinating configuration activities among each instance of the first object type 122 via the first local module 120a and means 108b for coordinating configuration activities among each instance of the second object type 124 via the second local module 120b. The network 100 further includes a network coordinator 104 adapted for configuring each instance of a network object 126, such as a person object that includes a PBX component and a phone mail component. The network object 126 includes a first component associated with the first object type 122 and a second component associated with the second object type 124. The communication network 100 further includes a network management client 110 that includes a graphical user interface adapted for enabling a user to invoke the network management server 102.

公开(公告)号：EP1401181A1

公开(公告)日：2004-03-24

申请号：EP03021127.0

申请日：2003-09-22

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Federov, Sergey

IPC: H04M3/51 ,  G06F17/60

CPC classification number: H04M3/5183 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/5175 ,  H04M3/5238 ,  H04M2201/54

Abstract: A data aggregation and reporting system for integrating aspects of real-time metrics content and historical database reporting has a system framework including at least a framework core, a reporting layer, a business translation layer, and a metrics engine, a real-time client application for synchronizing propagation of the real-time metrics, and a reporting database for storing historical data and serving data upon request. The system is characterized in that the system integrates historical data return with deliverable real-time metrics through synthesizing relationships in an object oriented fashion between entities involved in an interaction chain of transactions.

Abstract translation: 对于实时指标内容和历史数据库报告INTEGRA婷方面的数据汇总与报告系统有一个系统框架，包括至少一个框架的核心，报告层，业务转换层和指标引擎，实时的客户端应用程序 用于同步实时度量的传播，以及用于存储历史数据，并根据要求提供数据报告数据库。 该系统是在DASS模具系统，其特征集成在通过上交易的交互链中涉及的实体之间合成上的面向对象的方式与关系交付实时度量历史数据返回。

公开(公告)号：EP1131730B1

公开(公告)日：2003-08-27

申请号：EP99970754.0

申请日：1999-10-20

Applicant: Deo, Ajay ,  Wong, Wendy ,  Wang, Henry ,  Syed, Sami

Inventor： Deo, Ajay ,  Wong, Wendy ,  Wang, Henry ,  Syed, Sami

IPC: G06F13/00 ,  G06F17/30 ,  H04M15/00 ,  H04M3/54 ,  H04M3/42 ,  H04H1/00 ,  H04Q3/00

CPC classification number: H04M15/90 ,  H04M3/42144 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029

Abstract: System and methodology for providing real-time call processing services received at a switch (158) in an intelligent network having one or more service nodes (204) having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes (204) in the intelligent network. An operating system agent object (204) instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node (204) in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request.

公开(公告)号：EP1157529A1

公开(公告)日：2001-11-28

申请号：EP99953248.4

申请日：1999-10-20

Applicant: Dugan, Andrew ,  Robb, Terrence ,  Holmes, Allen ,  Deo, Ajay

Inventor： Dugan, Andrew ,  Robb, Terrence ,  Holmes, Allen ,  Deo, Ajay

IPC: H04M3/00 ,  H04M3/42 ,  H04M7/00 ,  H04L12/00 ,  G06F11/30 ,  G06F15/16

CPC classification number: H04M15/90 ,  H04M3/42144 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029

Abstract: A method and apparatus for deploying and activating services in a communications network (202). In the context of a communications network (202) that deploys service functionality by distributing managed software objects to the service processing nodes (204), the present invention relates to selectively dispensing managed objects from a repository (230) and coordinating the instantaneous activation or deactivation of services through the communications network (202). Furthermore, where a managed object service creation environment (228) is coupled to the communications network (202), the method and apparatus of the present invention provides security, back-up, and version control of managed objects and other network data stored in the repository (230).

公开(公告)号：EP1098501A2

公开(公告)日：2001-05-09

申请号：EP00122383.3

申请日：2000-10-25

Applicant: Persay Inc., c/o Corporation Service Company

Inventor： Peres, Renana ,  Shimoni, Guy

IPC: H04M3/42

CPC classification number: H04M3/382 ,  G10L17/00 ,  H04M7/006 ,  H04M2201/40 ,  H04M2201/54

Abstract: An application programming interface (API) for enabling a calling application to instruct a speech processing system to perform operations including online audio acquisition and algorithmic speech processing operations includes acquisition interface means for enabling the calling application to instruct the speech processing system to acquire online audio from an external communication channel, and processing interface means for enabling the calling application to instruct the speech processing system to perform at least one of the algorithmic speech processing operations on said acquired audio. The acquisition interface means and the processing interface means include object-oriented classes. The external communication channel is selected from a group including a particular time slot of a telephone trunk, a particular telephone extension and an audio file of a remote audio storage.

Abstract translation: 一种用于使呼叫应用程序能够指示语音处理系统执行包括在线音频获取和算法语音处理操作的操作的应用编程接口（API），包括用于使呼叫应用程序能够指示语音处理系统获取在线音频的获取接口装置 外部通信信道和处理接口装置，用于使呼叫应用能够指示语音处理系统对所获取的音频执行算法语音处理操作中的至少一个。 采集接口装置和处理接口装置包括面向对象的类。 从包括电话干线的特定时隙，特定电话分机和远程音频存储器的音频文件的组中选择外部通信信道。

公开(公告)号：EP3036889A4

公开(公告)日：2017-06-07

申请号：EP14762134

申请日：2014-08-21

Applicant: BSJD LLC

Inventor： GROOM STUART ,  DAUTEUIL JOSEPH

IPC: H04M3/42 ,  H04M3/22 ,  H04M3/51

CPC classification number: H04M3/42314 ,  G06F17/30598 ,  G06F17/30864 ,  H04M3/22 ,  H04M3/42161 ,  H04M3/5175 ,  H04M2201/38 ,  H04M2201/54

Abstract: A system and method for mapping a private branch exchange is provided whereby a visual representation of a private branch exchange is graphically displayed. Once the PBX is mapped, a user can then make changes to the connections and other data in the branch exchange and save those changes such that the PBX will then follow the edited structure.

Abstract translation: 提供了一种用于映射专用小交换机的系统和方法，由此图形化显示专用小交换机的可视表示。 一旦映射了PBX，用户就可以更改分支交换机中的连接和其他数据，并保存这些更改，以便PBX随后将遵循所编辑的结构。