公开(公告)号：US20130006626A1

公开(公告)日：2013-01-03

申请号：US13171765

申请日：2011-06-29

Applicant: Chandrasekara Aiyer ,  Brent W. Bennet ,  Elizabeth J. Carey ,  Chuanfeng Li ,  Faisal Mansoor ,  Duncan E. Russell ,  Aditi Sharma

Inventor： Chandrasekara Aiyer ,  Brent W. Bennet ,  Elizabeth J. Carey ,  Chuanfeng Li ,  Faisal Mansoor ,  Duncan E. Russell ,  Aditi Sharma

IPC: G10L15/26

CPC classification number: G10L17/24 ,  G06F21/32 ,  G10L13/00 ,  G10L15/26 ,  H04L63/0861 ,  H04M3/38 ,  H04M7/0078 ,  H04M2201/405

Abstract: A voice-based telecommunications login system which includes a login process controller; a speech recognition module; a speaker verification module; a speech synthesis module; and a user database. Responsive to a user-provided first verbal answer to a first verbal question, the first verbal answer is converted to text and compared with data previously stored in the user database. The speech synthesis module provides a second question to the user, and responsive to a user-provided second verbal answer to the second question, the speaker verification module compares the second verbal answer with a voice print of the user previously stored in the user database and validates that the second verbal answer matches a voice print of the user previously stored in the user database. Also disclosed is a method of logging in to the telecommunications system and a computer program product for logging in to the telecommunications system.

Abstract translation: 一种基于语音的电信登录系统，包括登录过程控制器; 语音识别模块; 讲话人验证模块; 语音合成模块; 和用户数据库。 响应于第一语言问题的用户提供的第一语言答案，将第一语言答案转换为文本并与先前存储在用户数据库中的数据进行比较。 语音合成模块向用户提供第二个问题，并且响应于用户提供的第二个问题的第二语言答案，说话人验证模块将第二语言答案与先前存储在用户数据库中的用户的语音印刷进行比较，以及 验证第二语言答案与先前存储在用户数据库中的用户的语音打印相匹配。 还公开了登录到电信系统的方法和用于登录到电信系统的计算机程序产品。

公开(公告)号：US08325885B1

公开(公告)日：2012-12-04

申请号：US12688376

申请日：2010-01-15

Applicant: John Francis Baxter, Jr.

Inventor： John Francis Baxter, Jr.

IPC: H04M3/58 ,  H04L29/06 ,  G10L17/00 ,  H04N7/14

CPC classification number: H04M1/667 ,  G10L15/26 ,  H04M1/2473 ,  H04M1/271 ,  H04M3/42204 ,  H04M2201/405 ,  H04M2250/74

Abstract: A method of initiating outbound calls through a telephony interface. The method accepts an inbound call from a user, authenticates the inbound call against a predetermined user identity, accesses an address book associated with the user identity, receives an spoken request from the user, selects a telephone record in the address book associated with the spoken request, initiates an outbound call to the telephone record; and connects the inbound call with the outbound call responsive to a connection established on the outbound call. In an alternative embodiment the method accepts an inbound call, authenticates the inbound call against a predetermined user identity, receives a dual-tone frequency-modulated input representing a desired outbound call target, initiates an outbound call to the outbound call target, and connects the inbound call with the outbound call responsive to a connection established on the outbound call. A corresponding computer system for each embodiment is also provided.

Abstract translation: 通过电话接口发起呼出呼叫的方法。 该方法接受来自用户的入站呼叫，根据预定的用户身份认证入站呼叫，访问与用户身份相关联的地址簿，从用户接收口头请求，选择与该口令相关联的地址簿中的电话记录 请求，发起对电话记录的外拨呼叫; 并响应于在出站呼叫上建立的连接，将入站呼叫与出站呼叫相连接。 在替代实施例中，该方法接受入站呼叫，根据预定的用户身份认证入站呼叫，接收表示期望出站呼叫目标的双音频调制输入，发起到出站呼叫目标的呼出呼叫，并将 响应于在出站呼叫上建立的连接，具有出站呼叫的呼入呼叫。 还提供了用于每个实施例的对应的计算机系统。

公开(公告)号：US08000452B2

公开(公告)日：2011-08-16

申请号：US10898857

申请日：2004-07-26

Applicant: Gary A. Watkins ,  James M. Smith

Inventor： Gary A. Watkins ,  James M. Smith

IPC: H04M1/64

CPC classification number: H04M3/4936 ,  G10L15/22 ,  G10L2015/227 ,  G10L2015/228 ,  H04M3/42068 ,  H04M3/4938 ,  H04M2201/405

Abstract: A method for a predictive interactive voice recognition system includes receiving a voice call, associating said voice call with a behavioral pattern, and invoking a service context responsive to said behavioral pattern. The system provides advantages of improved voice recognition and more efficient use of the voice user interface to obtain services.

Abstract translation: 一种用于预测交互式语音识别系统的方法包括：接收语音呼叫，将所述语音呼叫与行为模式相关联，以及响应于所述行为模式调用服务上下文。 该系统提供了改进的语音识别和更有效地使用语音用户界面来获得服务的优点。

公开(公告)号：US20100232580A1

公开(公告)日：2010-09-16

申请号：US12787801

申请日：2010-05-26

Applicant: Alexander KURGANOV

Inventor： Alexander KURGANOV

IPC: H04M1/64

CPC classification number: H04M3/4938 ,  G06F3/167 ,  G06F17/30769 ,  G06F17/30861 ,  G10L13/08 ,  G10L15/02 ,  G10L15/06 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  G10L17/24 ,  G10L25/54 ,  G10L2015/223 ,  H04L29/0809 ,  H04L67/02 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/405 ,  H04M2207/40

Abstract: The present invention relates to a system for retrieving information from a network such as the Internet. A user creates a user-defined record in a database that identifies an information source, such as a web site, containing information of interest to the user. This record identifies the location of the information source and also contains a recognition grammar based upon a speech command assigned by the user. Upon receiving the speech command from the user that is described within the recognition grammar, a network interface system accesses the information source and retrieves the information requested by the user.

Abstract translation: 本发明涉及一种用于从诸如因特网的网络检索信息的系统。 用户在数据库中创建用户定义的记录，该记录标识包含用户感兴趣的信息的信息源（例如网站）。 该记录识别信息源的位置，并且还包含基于用户分配的语音命令的识别语法。 一旦接收到在识别语法中描述的用户的语音命令，网络接口系统访问信息源并检索用户请求的信息。

公开(公告)号：US07676026B1

公开(公告)日：2010-03-09

申请号：US10908226

申请日：2005-05-03

Applicant: John Francis Baxter, Jr.

Inventor： John Francis Baxter, Jr.

IPC: H04M1/64

CPC classification number: H04M1/667 ,  G10L15/26 ,  H04M1/2473 ,  H04M1/271 ,  H04M3/42204 ,  H04M2201/405 ,  H04M2250/74

Abstract: A telephony system providing automated authentication, adaptive navigation, full voice dictation and outbound calling.

Abstract translation: 提供自动认证，自适应导航，完整语音听写和出站呼叫的电话系统。

公开(公告)号：US07516190B2

公开(公告)日：2009-04-07

申请号：US09777406

申请日：2001-02-06

Applicant: Alexander Kurganov

Inventor： Alexander Kurganov

IPC: G06F15/16 ,  G10L21/00

CPC classification number: H04M3/4938 ,  G06F3/167 ,  G06F17/30769 ,  G06F17/30861 ,  G10L13/08 ,  G10L15/02 ,  G10L15/06 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  G10L17/24 ,  G10L25/54 ,  G10L2015/223 ,  H04L29/0809 ,  H04L67/02 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/405 ,  H04M2207/40

Abstract: The present invention relates to a system for retrieving information from a network such as the Internet. A user creates a user-defined record in a database that identifies an information source, such as a web site, containing information of interest to the user. This record identifies the location of the information source and also contains a recognition grammar based upon a speech command assigned by the user. Upon receiving the speech command from the user that is described within the recognition grammar, a network interface system accesses the information source and retrieves the information requested by the user.

Abstract translation: 本发明涉及一种用于从诸如因特网的网络检索信息的系统。 用户在数据库中创建用户定义的记录，该记录标识包含用户感兴趣的信息的信息源（例如网站）。 该记录识别信息源的位置，并且还包含基于用户分配的语音命令的识别语法。 在接收到在识别语法中描述的用户的语音命令之前，网络接口系统访问信息源并检索用户请求的信息。

公开(公告)号：US20070211880A1

公开(公告)日：2007-09-13

申请号：US11370684

申请日：2006-03-08

Applicant: Steven Ross ,  Richard Johnson

Inventor： Steven Ross ,  Richard Johnson

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/4936 ,  G10L15/26 ,  H04M3/51 ,  H04M11/002 ,  H04M2201/405 ,  H04M2203/254

Abstract: A method for providing menu tree assistance includes receiving a voice request from a user via a telematics unit and a wireless network and determining a voice menu tree based on the voice request. The method further includes receiving at least one response based on the voice menu tree, determining a failure or confirmation based on the at least one response and converting the response to data based on the determined confirmation. The method further includes recording the response based on the determined failure and providing the recorded response and data to an advisor at a call center. A system and a computer readable medium including computer program code are also disclosed.

Abstract translation: 提供菜单树辅助的方法包括经由远程信息处理单元和无线网络从用户接收语音请求，并且基于语音请求确定语音菜单树。 该方法还包括基于语音菜单树接收至少一个响应，基于所述至少一个响应确定故障或确认，并且基于所确定的确认将响应转换为数据。 该方法还包括基于所确定的故障记录响应并将记录的响应和数据提供给呼叫中心的顾问。 还公开了一种包括计算机程序代码的系统和计算机可读介质。

公开(公告)号：US20060018440A1

公开(公告)日：2006-01-26

申请号：US10898857

申请日：2004-07-26

Applicant: Gary Watkins ,  James Smith

Inventor： Gary Watkins ,  James Smith

IPC: H04M1/64 ,  G10L15/00

CPC classification number: H04M3/4936 ,  G10L15/22 ,  G10L2015/227 ,  G10L2015/228 ,  H04M3/42068 ,  H04M3/4938 ,  H04M2201/405

Abstract: A method for a predictive interactive voice recognition system includes receiving a voice call, associating said voice call with a behavioral pattern, and invoking a service context responsive to said behavioral pattern. The system provides advantages of improved voice recognition and more efficient use of the voice user interface to obtain services.

Abstract translation: 一种用于预测交互式语音识别系统的方法包括：接收语音呼叫，将所述语音呼叫与行为模式相关联，以及响应于所述行为模式调用服务上下文。 该系统提供了改进的语音识别和更有效地使用语音用户界面来获得服务的优点。

公开(公告)号：US06829332B2

公开(公告)日：2004-12-07

申请号：US10124659

申请日：2002-04-17

Applicant: Robert D. Farris ,  Alexander I. McAllister ,  Michael J. Strauss

Inventor： Robert D. Farris ,  Alexander I. McAllister ,  Michael J. Strauss

IPC: H04M164

CPC classification number: H04M3/42017 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/382 ,  H04M3/385 ,  H04M3/42 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/42102 ,  H04M3/4211 ,  H04M3/42229 ,  H04M3/533 ,  H04M3/53383 ,  H04M7/06 ,  H04M7/12 ,  H04M2201/40 ,  H04M2201/405 ,  H04M2207/12 ,  H04Q3/0029 ,  H04Q3/0045

Abstract: An intelligent telephone network provides personalized communication services based on a voice identification of the subscriber. Specifically, when a person requests a service, the network executes a speech processing operation, to identify the person or a party that the person is calling as a known subscriber. One or more switching offices of the network utilize profile data associated with the identified subscriber to control services. The personalized service applies both to incoming and outgoing calls. The network can provide the personalized services to several subscribers sharing a common line. For incoming calls to such a line, the network executes an interactive procedure to determine from the caller which subscriber she is calling. If the line is free, the switch applies distinctive ringing. If the line is in use, the switch uses the profile of the identified subscriber to provide a distinctive call waiting tone or a voice message over the line. The tone or voice message indicates to the party using the line that there is a call waiting and specifically identifies the called subscriber. For outgoing calls, the network utilizes a voice verification procedure to identify the actual subscriber. The subscriber's profile controls network processing of the call, including the provision of personal subscriber identification for caller ID, both on ringing calls and with call waiting alert signals.

Abstract translation: 智能电话网络基于用户的语音识别提供个性化通信服务。 具体地说，当人请求服务时，网络执行语音处理操作，以识别该人正在呼叫的人或一方为已知用户。 网络的一个或多个交换局利用与所识别的用户相关联的简档数据来控制服务。 个性化服务既适用于来电和去电。 网络可以为共享共同线路的多个用户提供个性化服务。 对于这样一条线路的呼入，网络执行一个交互过程，以从呼叫者确定她正在呼叫哪个用户。 如果该线路是空闲的话，该交换机应用独特的振铃。 如果线路正在使用中，则交换机使用所识别的用户的配置文件来提供一个独特的呼叫等待音或语音消息。 音调或语音消息向使用线路的一方指示有呼叫等待并具体标识被叫用户。 对于拨出电话，网络利用语音验证程序来识别实际的用户。 用户的配置文件控制呼叫的网络处理，包括在呼叫呼叫​​和呼叫等待警报信号上提供呼叫者ID的个人用户标识。

公开(公告)号：US06501966B1

公开(公告)日：2002-12-31

申请号：US09722810

申请日：2000-11-27

Applicant: Bernard F. Bareis ,  Peter J. Foster ,  Thomas B. Schalk

Inventor： Bernard F. Bareis ,  Peter J. Foster ,  Thomas B. Schalk

IPC: H04B138

CPC classification number: H04W4/18 ,  H04B7/18567 ,  H04M3/42204 ,  H04M3/4936 ,  H04M11/10 ,  H04M2201/40 ,  H04M2201/405 ,  H04W4/00 ,  H04W88/18

Abstract: An advanced telecommunications system is provided for the recognizing of spoken commands over a cellular telephone, satellite telephone, or personal communications network. In the cellular application, for example, a Speech Recognition System interconnects either internally with or as an external peripheral to a cellular telecommunications switch. The Speech Recognition System includes an administrative subsystem, a call processing subsystem, a speaker-dependent recognition subsystem, a speaker-independent recognition subsystem, and a data storage subsystem. The Speech Recognition System also allows for increased efficiency in the cellular telephone network by integrating with the switch or switches as a shared resource. The administrative subsystem of the Speech Recognition System is used to keep statistical logs of pertinent call information. Pre-recorded instructional messages are stored in the memory of the call processing subsystem for instructing a user on his or her progress in using the system. The speaker-independent recognition subsystem allows the user to interact with the system employing non-user specific functions. User specific functions are controlled with the speaker-dependent recognition subsystem. User specific attributes collected by the recognition subsystems are stored in the data storage subsystem.

Abstract translation: 提供了一种先进的电信系统，用于通过蜂窝电话，卫星电话或个人通信网络识别语音命令。 在蜂窝应用中，例如，语音识别系统在蜂窝电信交换机内部或作为外部外围设备互连。 语音识别系统包括管理子系统，呼叫处理子系统，与扬声器相关的识别子系统，与扬声器无关的识别子系统和数据存储子系统。 语音识别系统还允许通过与交换机或交换机作为共享资源集成来提高蜂窝电话网络的效率。 语音识别系统的管理子系统用于保存相关呼叫信息的统计日志。 预先记录的教学消息存储在呼叫处理子系统的存储器中，用于指示用户在使用系统方面的进展。 与扬声器无关的识别子系统允许用户与采用非用户特定功能的系统交互。 用户特定的功能由与扬声器相关的识别子系统控制。 由识别子系统收集的用户特定属性存储在数据存储子系统中。