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    Method and apparatus for interactive voice processing with visual monitoring channel
    145.
    发明专利
    Method and apparatus for interactive voice processing with visual monitoring channel 审中-公开
    用于视觉监控通道的交互式语音处理的方法和装置

    公开(公告)号：JP2006014330A

    公开(公告)日：2006-01-12

    申请号：JP2005183062

    申请日：2005-06-23

    Applicant: Avaya Technology Corp ,  アバイア テクノロジー コーポレーション

    Inventor： ERHART GEORGE W ,  MATULA VALENTINE C ,  SKIBA DAVID

    IPC: H04M3/51 ,  H04B7/26 ,  H04M3/22 ,  H04M3/42 ,  H04M3/493 ,  H04M3/50 ,  H04Q7/38

    CPC classification number: H04M3/4938 ,  H04M3/2281 ,  H04M3/5166 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/254

    Abstract: PROBLEM TO BE SOLVED: To provide a visual interface system to an interactive voice response (IVR) system to allow an interaction between a user and an IVR system to be visually monitored.
    SOLUTION: A visual representation of an audio communication with an agent is generated based on the IVR script. The commands in the IVR scripts can be mapped to a visual representation. One or more fields in the visual representation can be encapsulated with utterances of the caller. The agent can optionally review or update a field in the visual representation that has been encapsulated with an utterance. An agent can optionally alter a flow of the IVR script or intervene in the audio communication.
    COPYRIGHT: (C)2006,JPO&NCIPI

    Abstract translation: 要解决的问题：为交互语音响应（IVR）系统提供可视化接口系统，以允许用户和IVR系统之间的交互被视觉上监控。

    解决方案：基于IVR脚本生成与代理程序的音频通信的视觉表示。 IVR脚本中的命令可以映射到可视化表示。 视觉表示中的一个或多个字段可以用呼叫者的话语进行封装。 代理可以可选地查看或更新已经用话语封装的视觉表示中的字段。 代理可以可选地改变IVR脚本的流程或干预音频通信。 版权所有（C）2006，JPO＆NCIPI

    Method and system for setting terminal function, terminal and program
    147.
    发明专利
    Method and system for setting terminal function, terminal and program 审中-公开
    用于设置终端功能，终端和程序的方法和系统

    公开(公告)号：JP2003005883A

    公开(公告)日：2003-01-08

    申请号：JP2001193030

    申请日：2001-06-26

    Applicant: Imobile Inc ,  アイ・モバイル株式会社

    Inventor： OLIVER CHABU ,  MISHIMA MITSUTAKA

    IPC: G06F17/30 ,  G06F3/048 ,  G06F13/00 ,  H04M1/00 ,  H04M1/247 ,  H04M3/42 ,  H04M11/08 ,  H04W8/24 ,  G06F3/00

    CPC classification number: H04W8/245 ,  H04M1/72583 ,  H04M3/42178 ,  H04M2201/42

    Abstract: PROBLEM TO BE SOLVED: To provide the graphic user interface setting method of the menu screen of a terminal, which corresponds to the taste or the use purpose of an individual user, and to provide a setting system, a terminal performing setting and a program.
    SOLUTION: A menu screen supply server 20 stores a file constituting the graphic user interface of the menu screen (screen appearing at first when power is turned on) of a portable telephone set in storage parts 22 and 23. The portable telephone set 31 down-loads the file constituting the menu screen from the menu screen supply server 20 and sets the menu screen which is down-loaded instead of a menu screen which is previously set in the portable telephone set 31. The display of advertisement and a shortcut to a company site can be given to the menu screen which is to be set. An additional function can be set to the menu screen by designation from the portable telephone set 31 by the user.
    COPYRIGHT: (C)2003,JPO

    Abstract translation: 要解决的问题：提供对应于个人用户的口味或使用目的的终端的菜单屏幕的图形用户界面设置方法，并提供设置系统，终端执行设置和程序。 解决方案：菜单屏幕提供服务器20存储构成存储部分22和23中的便携式电话机的菜单画面的图形用户界面（电源开启时首先出现的屏幕）的文件。便携式电话机31向下 - 从菜单屏幕提供服务器20加载构成菜单屏幕的文件，并设置下载的菜单屏幕，而不是预先设置在便携式电话机31中的菜单屏幕。广告的显示和公司的快捷方式 可以将菜单栏放置到要设置的菜单画面上。 通过用户从便携式电话机31的指定，可以向菜单屏幕设置附加功能。

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