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    SOCIAL PROXY AND PROTOCOL GATEWAY
    162.
    发明申请
    SOCIAL PROXY AND PROTOCOL GATEWAY 审中-公开
    社会代表和协议网关

    公开(公告)号：WO2013036822A1

    公开(公告)日：2013-03-14

    申请号：PCT/US2012/054245

    申请日：2012-09-07

    Applicant: FACE IT CORP. ,  FRIED, Lance ,  KATZ, Joseph

    Inventor： FRIED, Lance ,  KATZ, Joseph

    IPC: H04M3/00

    CPC classification number: G06Q10/10 ,  G06Q50/01 ,  G10L15/30 ,  H04L51/32 ,  H04L67/327 ,  H04M3/5141 ,  H04M3/5231 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/655

    Abstract: A social proxy and protocol gateway for interfacing with a carrier network, a social listening device, a social network or proprietary social feedback apparatus, and a contact center and contact center database is disclosed. A data link is connected to a carrier network to receive, author tags, attributes, and routing information requests and other routing data. Additional data links are connected to a contact center database and a social network listening device or proprietary social feedback apparatus to obtain information used in determining routing and tagging instructions. A user interface is connected to the social proxy and protocol gateway to accept configurable conditions for determining routing instructions. A text conversion function and speech conversion function is disclosed for providing media conversion for the requirements of each target enterprise contact center.

    Abstract translation: 公开了一种用于与运营商网络，社交监听设备，社交网络或专有社交反馈设备进行接口的社交代理和协议网关，以及联络中心和联络中心数据库。 数据链路连接到运营商网络以接收，作者标签，​​属性和路由信息请求和其他路由数据。 附加数据链路连接到联络中心数据库和社交网络监听设备或专有社会反馈设备，以获得用于确定路由和标记指令的信息。 用户界面连接到社交代理和协议网关，以接受用于确定路由指令的可配置条件。 公开了文本转换功能和语音转换功能，用于为每个目标企业联络中心的要求提供媒体转换。

    METHODS TO ADAPT SEARCH RESULTS PROVIDED BY AN INTEGRATED NETWORK-BASED MEDIA STATION/SEARCH ENGINE
    165.
    发明申请
    METHODS TO ADAPT SEARCH RESULTS PROVIDED BY AN INTEGRATED NETWORK-BASED MEDIA STATION/SEARCH ENGINE 审中-公开
    适应基于网络的综合媒体站/搜索引擎提供的搜索结果的方法

    公开(公告)号：WO2006008720A3

    公开(公告)日：2010-03-18

    申请号：PCT/IB2005052371

    申请日：2005-07-16

    Applicant: BLU VENTURES LLC ,  IOMEDIA PARTNERS LLC ,  JONES COURTNEY ,  ROE MICHAEL R

    Inventor： JONES COURTNEY ,  ROE MICHAEL R

    IPC: G06F17/00 ,  G06Q30/02

    CPC classification number: G06F17/30864 ,  G06F17/30058 ,  G06Q30/02 ,  G10L15/26 ,  H04M1/72525 ,  H04M1/72558 ,  H04M3/4938 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2207/18 ,  H04M2250/74

    Abstract: Methods relate to adapting a user interface view, provided by an integrated media/search web site via a global informational network, based on a user's lifestyle. The methods include populating a user interface view of the web site with a first set of links, wherein the integrated web site integrates a streaming digital media provider station with a global search engine. A user selects a link from the first set of links or performs a key word search using the search engine. The user interface view is then re-populated with an updated set of links based on demographic and psychographic associations made by the search engine in response to at least the most recently selected link, key word search, or streaming media content. If a new link or a new key word search is performed, the user interface view is again re-populated with an updates set of links.

    Abstract translation: 方法涉及基于用户的生活方式，通过综合媒体/搜索网站经由全球信息网络来适配用户界面视图。 所述方法包括用第一组链接填充网站的用户界面视图，其中集成网站将流式数字媒体提供者站与全球搜索引擎集成。 用户从第一组链接中选择链接或使用搜索引擎执行关键字搜索。 响应于至少最近选择的链接，关键词搜索或流媒体内容，基于由搜索引擎进行的人口统计学和心理学关联，用户界面视图被重新填充一组更新的链接。 如果执行新的链接或新的关键词搜索，则再次用更新的链接集来重新填充用户界面视图。

    SYSTEM AND METHOD FOR INTERACTION OF A MOBILE STATION WITH AN INTERACTIVE VOICE RESPONSE SYSTEM
    166.
    发明申请
    SYSTEM AND METHOD FOR INTERACTION OF A MOBILE STATION WITH AN INTERACTIVE VOICE RESPONSE SYSTEM 审中-公开
    移动站与交互式语音响应系统相互作用的系统和方法

    公开(公告)号：WO2008002705A3

    公开(公告)日：2008-11-13

    申请号：PCT/US2007065563

    申请日：2007-03-30

    Applicant: MOTOROLA INC ,  MATHEWS AJIT ,  VAN DER ZAAG BERT

    Inventor： MATHEWS AJIT ,  VAN DER ZAAG BERT

    IPC: H04M3/00 ,  H04B1/38 ,  H04M1/00

    CPC classification number: H04M3/493 ,  H04M1/72519 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/251 ,  H04M2203/253 ,  H04M2250/74

    Abstract: A communication session is established between a mobile station and an interactive voice response system (figure 1). One or more menu options in a speech form are received at the mobile station. The mobile station converts these menu options from the speech form to a displayable form. A stored menu at the mobile station is updated with the displayable form. The updated menu may then be presented to the user. The menu options reflected in the displayable form may be stored in at the mobile station and/or at external devices that may or may not be associated with the IVR system.

    Abstract translation: 在移动台和交互式语音应答系统之间建立通信会话（图1）。 语音形式的一个或多个菜单选项在移动台处被接收。 移动台将这些菜单选项从语音形式转换为可显示的形式。 用可显示形式更新移动台上存储的菜单。 然后可以将更新的菜单呈现给用户。 以可显示形式反映的菜单选项可以存储在移动台和/或可能与IVR系统相关联的外部设备处。

    SYSTEM, METHOD AND END-USER DEVICE FOR VOCAL DELIVERY OF TEXTUAL DATA
    169.
    发明申请
    SYSTEM, METHOD AND END-USER DEVICE FOR VOCAL DELIVERY OF TEXTUAL DATA 审中-公开
    用于文本数据文件传送的系统，方法和最终用户设备

    公开(公告)号：WO2008026197A2

    公开(公告)日：2008-03-06

    申请号：PCT/IL2007/001002

    申请日：2007-08-12

    Applicant: HEIFETS, Mark

    Inventor： HEIFETS, Mark

    IPC: G06F7/00

    CPC classification number: G06F17/30905 ,  H04M3/4938 ,  H04M2201/39

    Abstract: System and method for receiving documents of different formats from external sources, analyzing the documents and transforming them into an internal format comprising tokens for effective browsing and referencing, communicating data volumes of transformed documents to a user device, browsing and vocalizing tokens from the documents to the user, receiving and processing verbal user commands pertaining to said vocalized tokens, retrieving documents pertaining to the user command and vocalizing the retrieved documents to said user.

    Abstract translation: 用于从外部来源接收不同格式的文档的系统和方法，分析文档并将其转换成包括用于有效浏览和引用的令牌的内部格式，将经转换的文档的数据量传送到用户设备，从文档浏览和发出令牌， 用户接收和处理与所述发声令牌有关的口头用户命令，检索与用户命令相关的文件，并将所检索的文档发送给所述用户。

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