公开(公告)号：EP0671098A1

公开(公告)日：1995-09-13

申请号：EP93917477.0

申请日：1993-07-30

Applicant: ATLAS TELECOM INTERNATIONAL LTD.

Inventor： CHARLAND, Claude

IPC: H04M3 ,  H04M19

CPC classification number: H04M19/08 ,  H04M3/30 ,  H04M3/301 ,  H04M3/323 ,  H04M2201/16

Abstract: A network termination unit (20) for connection to a telephone line (12, 14) at a predetermined demarcation point thereof for sequentially simulating a plurality of fault conditions to allow a diagnostic routine to be performed on the telephone line at a remote location from the demarcation point. The network termination unit (20) comprises a plurality of semiconductor switches (34, 36, 38, 40, 42, 43) electrically connected to conductors of the telephone line to establish a network of electrical paths capable of altering the electrical condition of the telephone line when caused to assume a state of conduction. A logic module (32) causes the switches to assume either a closed or an opened condition in accordance with a predetermined sequence established by a hard-wired program.

公开(公告)号：EP0606282A1

公开(公告)日：1994-07-20

申请号：EP92919957.0

申请日：1992-09-22

Applicant: NOKIA TELECOMMUNICATIONS OY

Inventor： TALARMO, Reino ,  BROCKMAN, Pertti

IPC: H04M3 ,  H04W84

CPC classification number: H04W84/08 ,  H04M3/56 ,  H04M3/566 ,  H04M2201/16 ,  H04M2207/18

Abstract: L'invention se rapporte à un procédé permettant d'effectuer un appel de groupe dans un réseau de radiocommunications numérique, selon lequel une multiplicité d'abonnés (11) à un service mobile, participant à l'appel de groupe, se déplacent dans la zone d'au moins une station fixe (10). Selon ce procédé, des abonnés (11) participant à l'appel de groupe sont un à un guidés de façon à pouvoir parler sur le même canal hertzien (12). Afin de gérer le trafic de façon à le contrôler à tout moment sans que les abonnés n'encombrent le canal hertzien en parlant simultanément, la station fixe (10) est avisée que l'abonné souhaite parler par un signal prédéterminé transmis par l'abonné, puis la station fixe (10) sélectionne le prochain interlocuteur en fonction d'un algorithme prédéterminé et elle transmet une indication à l'abonné (11) qui sera le prochain interlocuteur l'avertissant que c'est à son tour de parler.

公开(公告)号：EP2380340A4

公开(公告)日：2016-08-03

申请号：EP09801338

申请日：2009-12-10

Applicant: GENESYS TELECOMM LAB INC

Inventor： ANISIMOV NIKOLAY ,  SCOTT MARK ,  PETROVYKH YEVGENIY

IPC: H04M11/00 ,  G06Q10/06 ,  H04M3/51

CPC classification number: H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

Abstract translation: 在联络中心，用于处理通信事件的系统具有用于管理等待路由事件交互服务器，用于路由的事件，规则引擎，以及执行规则调用逻辑和与所述规则引擎交互的网关服务器路由服务器。 交互服务器跟踪传入的事件，创始并发送路由请求路由服务器，包括一个特殊的路由对象，为每个事件确实需要符合商业规则，路由服务器，执行路由对象，发送到执行请求的网关 服务器，该服务器收到请求的准备业务对象模型（BOM），是事实的集合作为规则引擎执行规则适宜的事实，在路由服务器路由事件路由方向而来。

公开(公告)号：EP2425645A4

公开(公告)日：2014-03-12

申请号：EP10770162

申请日：2010-04-23

Applicant: MICROSOFT CORP

Inventor： KRANTZ ANTON W ,  PARANDEKAR AMEY ,  EYDELMAN VADIM ,  NARAYANAN SANKARAN ,  KUMAR NAMENDRA ,  SHETH SACHIN

IPC: H04L29/06 ,  H04M3/38

CPC classification number: H04M3/382 ,  H04L63/0823 ,  H04L63/083 ,  H04L63/20 ,  H04M3/42272 ,  H04M2201/16

公开(公告)号：EP2157767B1

公开(公告)日：2012-06-20

申请号：EP08773108.9

申请日：2008-07-04

Applicant: Huawei Technologies Co., Ltd.

Inventor： WU, Lingyan ,  BAO, Yuan ,  XU, Guojun ,  WANG, Haoyu ,  KE, Shanyang ,  WANG, Sichen ,  SUN, Ruinan

IPC: H04M3/42

CPC classification number: H04M7/129 ,  H04M3/42017 ,  H04M3/42059 ,  H04M3/42102 ,  H04M2201/16

Abstract: A method, system and device for realizing multimedia coloring ring back tone (CRTB) are provided. The method includes: A calling request sent by a caller terminal is received. According to the said calling request, a playing CRTB policy is analyzed. The said policy is playing a caller CRTB, a callee CRTB, or filtering a CRTB. According to the analytical results, a caller or callee CRTB media consultation is proceeded, or a CRTB media consultation is not proceeded. After receiving a ring signal, according to the said media consultation results, the caller or callee CRTB is played, or the CRTB is not played. Caller CRTB service is realized in IMS, and according to a customized policy, a caller or callee CRTB service can be provide to a caller user, and at the same time, a CRTB filtering service can be realized.

公开(公告)号：EP2458836A3

公开(公告)日：2012-06-06

申请号：EP11193893.2

申请日：2008-07-04

Applicant: Huawei Technologies Co. Ltd.

Inventor： Wu, Lingyan ,  Bao, Yuan ,  Xu, Guojun ,  Wang, Haoyu ,  Ke, Shanyang ,  Wang, Sichen ,  Sun, Ruinan

IPC: H04M3/42

CPC classification number: H04M7/129 ,  H04M3/42017 ,  H04M3/42059 ,  H04M3/42102 ,  H04M2201/16

Abstract: A method, system and apparatus for implementing a Multimedia Ring Back Tone (MRBT) service are provided. The method includes: receiving a call request originated by a calling terminal; parsing a tone playing policy specifying whether to play a caller tone or a callee tone or whether to filter a tone; performing caller tone media negotiation or callee tone media negotiation, or performing no tone negotiation according to the parsing result; and playing the caller tone or the callee tone to the caller, or playing no tone. With the technical solution of the present invention, the caller tone service can be implemented in the IMS domain. Whether a caller tone or a callee tone is played to the caller is determined according to a preset policy. Furthermore, the tone filtering service is also implemented. This gives a user freedom in experiencing the MRBT service.

公开(公告)号：EP2458836A2

公开(公告)日：2012-05-30

申请号：EP11193893.2

申请日：2008-07-04

Applicant: Huawei Technologies Co. Ltd.

Inventor： Wu, Lingyan ,  Bao, Yuan ,  Xu, Guojun ,  Wang, Haoyu ,  Ke, Shanyang ,  Wang, Sichen ,  Sun, Ruinan

IPC: H04M3/42

CPC classification number: H04M7/129 ,  H04M3/42017 ,  H04M3/42059 ,  H04M3/42102 ,  H04M2201/16

Abstract: A method, system and apparatus for implementing a Multimedia Ring Back Tone (MRBT) service are provided. The method includes: receiving a call request originated by a calling terminal; parsing a tone playing policy specifying whether to play a caller tone or a callee tone or whether to filter a tone; performing caller tone media negotiation or callee tone media negotiation, or performing no tone negotiation according to the parsing result; and playing the caller tone or the callee tone to the caller, or playing no tone. With the technical solution of the present invention, the caller tone service can be implemented in the IMS domain. Whether a caller tone or a callee tone is played to the caller is determined according to a preset policy. Furthermore, the tone filtering service is also implemented. This gives a user freedom in experiencing the MRBT service.

Abstract translation: 提供了用于实现多媒体回铃音（MRBT）服务的方法，系统和设备。 该方法包括：接收主叫终端发起的呼叫请求; 解析指定是否播放主叫声或被叫声或者是否过滤音的单音播放策略; 根据解析结果进行主叫音媒体协商或被叫音媒体协商，或者进行无音协商; 并向主叫方播放主叫方铃声或被叫方铃声，或播放无声音。 采用本发明的技术方案，可以在IMS域中实现主叫音业务。 根据预设策略确定主叫方是否播放主叫方铃声或被叫方铃声。 此外，还实施了音调过滤服务。 这为用户提供了体验MRBT服务的自由。

公开(公告)号：EP2425645A2

公开(公告)日：2012-03-07

申请号：EP10770162.5

申请日：2010-04-23

Applicant: Microsoft Corporation

Inventor： KRANTZ, Anton W. ,  PARANDEKAR, Amey ,  EYDELMAN, Vadim ,  NARAYANAN, Sankaran ,  KUMAR, Namendra ,  SHETH, Sachin

IPC: H04W12/06 ,  H04W60/00

CPC classification number: H04M3/382 ,  H04L63/0823 ,  H04L63/083 ,  H04L63/20 ,  H04M3/42272 ,  H04M2201/16

Abstract: Architecture for a communications system enabling a user to provision a telephone at a new location without network administrative pre-configuring. An input component (e.g., keypad) receives a numeric extension and PIN. The extension is a telephone extension of the user and the PIN can be administratively assigned. A location component provides location information of an enterprise communications server to the telephone based on the extension. The telephone uses the location information to send messages to the enterprise communications server. A registration component registers the telephone with the enterprise communications server based on the numeric extension. A telephony address is returned to the telephone. An authentication component authenticates the telephone based on the PIN. Upon authentication, the extension is assigned to the telephone, and telephone communications can be sent and received from that location.

公开(公告)号：EP1133194B1

公开(公告)日：2009-06-17

申请号：EP01105663.7

申请日：2001-03-07

Applicant: Tenovis GmbH & Co. KG

Inventor： Bartel, Manfred ,  Breitbach-Hitzel, Gabriele ,  Villmow, Andre

IPC: H04Q1/10

CPC classification number: H04Q1/10 ,  H04M2201/16 ,  H04M2201/38 ,  H04Q2201/04 ,  H04Q2201/806

公开(公告)号：EP1512088A4

公开(公告)日：2006-04-05

申请号：EP03741840

申请日：2003-06-02

Applicant: RIGHTNOW TECH INC

Inventor： WARNER DOUG ,  MYER MIKE ,  ABSHIRE TOM

IPC: G06F17/30 ,  H04M1/64 ,  H04M3/22 ,  H04M3/36 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00

CPC classification number: H04M3/493 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/4936 ,  H04M3/5166 ,  H04M2201/12 ,  H04M2201/16 ,  H04M2203/355 ,  H04M2203/551 ,  Y10S707/99942 ,  Y10S707/99943

Abstract: A system, method, and computer program product for dynamically adapting selections in an automatic phone support system is described. The invention may integrate a dynamic knowledge base of responses with the menu selections [306] on an automatic phone system or other response system to present the most frequently used items earlier in the option list [308], or otherwise order options [314] and information. Call data may be captured from single callers or historical ensembles of callers. An automatically generated similarity relationship may be used to initialize the system without historical call data, based on textual similarity or other techniques [310]. Prioritization of options [316] provides a more enjoyable, efficient experience for callers without increasing administrative overhead.