公开(公告)号：WO2012162261A4

公开(公告)日：2013-01-24

申请号：PCT/US2012038885

申请日：2012-05-21

Applicant: APPLE INC ,  FUGMAN COREY ,  VIGIER BENJAMIN ,  SU YINGFENG ,  LI CHEN ,  KRSMANOVIC FILIP

Inventor： FUGMAN COREY ,  VIGIER BENJAMIN ,  SU YINGFENG ,  LI CHEN ,  KRSMANOVIC FILIP

IPC: H04M3/487 ,  G06Q30/00 ,  H04M3/42 ,  H04M3/523 ,  H04W4/02

CPC classification number: H04M3/4872 ,  G06Q30/0613 ,  H04M3/42348 ,  H04M3/4878 ,  H04M3/523 ,  H04M2203/2094 ,  H04M2242/30 ,  H04W4/02

Abstract: A customer service application resident on a user's portable electronic device is used to get information about a service and also request the service offered by a store. The customer service application can check for nearby stores when launched. Once the user is deemed to be within the service area of the store, the store host server computer can start sending information about various products, servers, events, or workshops offered by the store. The user can use the customer service application to request product or service help from store employees, register for an event/workshop, reserve a product for pickup, etc.

Abstract translation: 使用驻留在用户便携式电子设备上的客户服务应用来获取关于服务的信息，并且还请求商店提供的服务。 客户服务应用程序可以在启动时检查附近的商店。 一旦用户被认为在商店的服务区域内，商店主机服务器计算机可以开始发送商店提供的各种产品，服务器，事件或车间的信息。 用户可以使用客户服务应用程序来请求商店员工的产品或服务帮助，注册一个活动/车间，预订一个产品进行接送等。