公开(公告)号：US20230112191A1

公开(公告)日：2023-04-13

申请号：US18073664

申请日：2022-12-02

Applicant: Express Scripts Strategic Development, Inc.

Inventor： Mark D. Wong ,  Amit K. Bothra ,  Pritesh J. Shah ,  Karnik D. Patel

IPC: G16H50/30 ,  G16H20/10 ,  G16H10/60

Abstract: A computerized method includes receiving, from a predictive model, a personalization score representing a likelihood that a user is receptive to multiple communication protocols. The method includes selecting a set of communication protocols based on the personalization score. The method includes generating a compliance plan, for addressing a non-compliance failure, including a hierarchy of communication protocols and a set of rule-based conditions. The method includes automatically deploying the compliance plan by generating a first compliance message with a first communication protocol that corresponds to a first level of the hierarchy associated with the compliance plan. The method includes, in response to determining that the non-compliance failure persists for a threshold period of time, generating a second compliance message with a second communication protocol that corresponds to a second level of the hierarchy. The second level demands greater communication resources than the first level.