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    PATTERN-CONTROLLED AUTOMATED MESSAGING SYSTEM
    14.
    发明申请
    PATTERN-CONTROLLED AUTOMATED MESSAGING SYSTEM 审中-公开
    图形控制自动发送系统

    公开(公告)号：US20160094491A1

    公开(公告)日：2016-03-31

    申请号：US14503258

    申请日：2014-09-30

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Sergey Fedorov ,  Herbert W.A. Ristock

    IPC: H04L12/58 ,  H04L29/08

    Abstract: A system has a router connected to one or more channels, a server connected to the network having a processor coupled to at least one data repository and software executing on the processor, and one or more templates, each template dedicated to a particular objective and comprising one or more representations of data related to the objective of the template, and required to accomplish the objective. Upon receipt of a transaction from a sender, the router routes the transaction to the server, which determines an objective for the transaction, selects the template dedicated to the determined objective, compares input from the transaction against the one or more representations of data, matches input data to the data representations, determines when and if all data representations are satisfied, and stores in the data repository the matched input data associated with the data representations and with the sender.

    Abstract translation: 系统具有连接到一个或多个信道的路由器，连接到网络的服务器，其具有耦合到至少一个数据仓库的处理器和在处理器上执行的软件，以及一个或多个模板，每个模板专用于特定目的，并且包括 与模板的目标相关的数据的一个或多个表示，并且是完成目标所必需的。 在从发送方接收到交易之后，路由器将交易路由到服务器，该服务器确定交易的目标，选择专用于确定的目标的模板，将交易的输入与数据的一个或多个表示，匹配 将数据输入数据表示，确定何时以及是否满足所有数据表示，并在数据存储库中存储与数据表示相关联的匹配输入数据和发送方。

    Portable continuity object
    15.
    发明授权
    Portable continuity object 有权

    公开(公告)号：US09756186B2

    公开(公告)日：2017-09-05

    申请号：US14170535

    申请日：2014-01-31

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Sergey Fedorov ,  Mikhail Gilula ,  Derek Barnes

    IPC: H04M3/523

    CPC classification number: H04M3/523 ,  H04M2203/404 ,  H04M2203/551 ,  H04M2203/552

    Abstract: A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.

    System and methods for scheduling and optimizing inbound call flow to a call center
    17.
    发明授权
    System and methods for scheduling and optimizing inbound call flow to a call center 有权
    调度和优化到呼叫中心的入站呼叫流的系统和方法

    公开(公告)号：US09553988B2

    公开(公告)日：2017-01-24

    申请号：US14308668

    申请日：2014-06-18

    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    Inventor： Nikolay Anisimov ,  Sergey Fedorov ,  Herbert Ristock

    IPC: H04M5/00 ,  H04M3/523 ,  G06Q10/10

    CPC classification number: H04M3/523 ,  G06Q10/10

    Abstract: A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by reservation software executing from a machine-readable medium, evaluating communicators and potential communicators, and issuing invitations for reserved communication sessions to qualified communicators and potential communicators, the reserved times coordinated according to data pertaining to predicted communication load and resource availability statistics.

    Abstract translation: 用于向通信中心提供入站呼叫预留的方法具有通过从机器可读介质执行的预约软件监视到通信中心的服务接入点的步骤，评估通信者和潜在通信者，以及向合格的通信者发出保留的通信会话的邀请， 潜在的通信者，根据预测的通信负载和资源可用性统计数据进行协调的保留时间。

    Multimedia routing system for securing third party participation in call consultation or call transfer of a call in progress
    18.
    发明授权
    Multimedia routing system for securing third party participation in call consultation or call transfer of a call in progress 有权
    多媒体路由系统，用于确保第三方参与呼叫咨询或呼叫正在进行的呼叫转移

    公开(公告)号：US09491204B2

    公开(公告)日：2016-11-08

    申请号：US14628184

    申请日：2015-02-20

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Sergey Fedorov

    IPC: H04L29/06 ,  H04M3/51 ,  H04M3/58 ,  H04M7/00

    CPC classification number: H04L65/4007 ,  H04L65/1006 ,  H04L65/1053 ,  H04L65/1069 ,  H04L65/1089 ,  H04L65/1093 ,  H04L65/403 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/58 ,  H04M7/006 ,  H04M2203/404

    Abstract: A multimedia router has code executable on the router from storage on a machine readable medium coupled to the router, the code providing routing functions, and a routing point identified in the router code for establishing at least one non-voice communications session between two or more communications appliances enabled for non-voice communications. During a voice call established between a calling party and one of the two or more communications appliances, the routing point is invoked from the called communications appliance by issuance of a non-voice routing request to establish at least one non-voice communications session between the called communications appliance and another of the two or more communications appliances.

    Abstract translation: 多媒体路由器具有可在路由器上从在路由器上耦合的机器可读介质上的存储器上的代码执行代码，提供路由功能的代码以及在路由器代码中标识的路由点，用于在两个或更多个之间建立至少一个非语音通信会话 通信设备支持非语音通信。 在呼叫方与两个或多个通信设备之一建立的语音呼叫期间，通过发出非语音路由请求从被叫通信设备调用路由点，以建立至少一个非话音通信会话 称为通信设备和两个或更多个通信设备中的另一个。

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