公开(公告)号：US20240193663A1

公开(公告)日：2024-06-13

申请号：US18064129

申请日：2022-12-09

Applicant: Maplebear Inc. (dba Instacart)

Inventor： Shaun Navin Maharaj ,  Brent Scheibelhut ,  Mark Oberemk

IPC: G06Q30/0601

CPC classification number: G06Q30/0631 ,  G06F40/279

Abstract: A system or a method for using machine learning to automatically route user inquiries to a retailer are presented. The system receives an inquiry from a client device associated with a user. The inquiry includes text content and an image. The system uses a natural language model to analyze the received text to identify a first category of items. The system applies the received image to an image recognition model to identify a second category of items contained in the received image. The system then identifies a retailer that carries items in at least one of the first or second category of items, and suggests the retailer to the user via the client device associated with the user. A retail associate at the retailer can then respond to the inquiry via a client device associated with the retailer.