公开(公告)号：WO2004057853A3

公开(公告)日：2004-11-04

申请号：PCT/IB0305871

申请日：2003-12-10

Applicant: PHILIPS INTELLECTUAL PROPERTY ,  KONINKL PHILIPS ELECTRONICS NV ,  MONTVAY ANDRAS ,  REITER HARALD ,  LAUTER JOSEF ,  SCHMIDT RALF ,  SUCH OLAF ,  REICHINGER CHRISTIAN

Inventor： MONTVAY ANDRAS ,  REITER HARALD ,  LAUTER JOSEF ,  SCHMIDT RALF ,  SUCH OLAF ,  REICHINGER CHRISTIAN

IPC: H04M3/42 ,  H04M11/04

CPC classification number: H04M3/42042 ,  H04M2242/04

Abstract: The invention relates to a method for automatic customization of a service to a user by a remote host (32') by means of a telematic communication (40), said remote host comprising storage means (47) for storing a background information about the user, said method comprising the steps of initiating a trigger information (39) at a user's site upon an occurrence of an event corresponding to a need of the user, acquiring a context information (36) about the user at the user's site, combining the trigger information (39) with the context information (36) in a specific message, sending the specific message to the remote host by means of the telematic communication, receiving the specific message by the remote host, processing of said trigger information by the remote host in combination with the background information (47) according to a prestored user identification (45), processing said context information (43) by the remote host, putting forward a service offer to the user based on a combination of said trigger information (41), said background information (47) and said context information (43).

Abstract translation: 本发明涉及通过远程信息通信（40）由远程主机（32'）自动定制服务给用户的方法，所述远程主机包括用于存储关于用户的背景信息的存储装置（47） 所述方法包括以下步骤：在发生与用户的需要相对应的事件发生时在用户的站点发起触发信息（39），在用户站点获取关于用户的上下文信息（36），组合触发器 信息（39）与上下文信息（36）在特定消息中，通过远程信息通信将特定消息发送到远程主机，由远程主机接收特定消息，由远程主机处理所述触发信息 与根据预先存储的用户标识（45）的背景信息（47）组合，由远程主机处理所述上下文信息（43），基于梳子向用户提供服务提供 所述触发信息（41），所述背景信息（47）和所述上下文信息（43）。

公开(公告)号：WO2005037099A8

公开(公告)日：2007-03-15

申请号：PCT/IB2004052007

申请日：2004-10-07

Applicant: KONINKL PHILIPS ELECTRONICS NV ,  PHILIPS INTELLECTUAL PROPERTY ,  REITER HARALD ,  MONTVAY ANDRAS ,  LAUTER JOSEF ,  SUCH OLAF ,  SCHMIDT RALF

Inventor： REITER HARALD ,  MONTVAY ANDRAS ,  LAUTER JOSEF ,  SUCH OLAF ,  SCHMIDT RALF

IPC: A61B5/0424

CPC classification number: A61B5/0424

Abstract: A device to carry out a bioelectrical interaction with an individual by means of electrodes 29, 29a whereby an on-demand verification of the integrity of the electrical contact of the electrodes is implemented. The device 20 comprises a control unit 22 arranged to determine an occurrence of the predefined event related to a quality of a measured signal. In case the predetermined event is detected, the control unit 22 actuates the testing means 24. The testing means is arranged to generate the test signals, I1,12 and to apply them via a coupling circuit 23, 23a to the electrodes. In case it is desired that cumulative information about the contact integrity is obtained, is it sufficient to apply a single test signal per electrode. In case it is required to determine which of the electrodes has lost its contact, a sequence of test signals is generated by the sequencer 24b. The response signal from the electrodes 29, 29a is forwarded to the input filter 26, which is preferably also used for a normal signal analysis. The signal from the input filter 26 is directed via the input impedance 25, 25a to the input amplifier 28. The amplified response signal is forwarded to the signal processing means 30 which is arranged to analyze the response signal. Preferably, an amplitude analysis is done. The signal from the signal processing means 30 is supplied to the analog-to-digital converter (ADC) 32 after which a digital processing of the response signal is carried out by means of a further processing unit 34. In case the further processing unit 34 determines that the integrity of the contact is below the allowable level, the lead-off indicator 36 is actuated.

Abstract translation: 通过电极29,29a与个体进行生物电相互作用的装置，从而实现对电极的电接触的完整性的按需验证。 设备20包括控制单元22，其被布置为确定与测量信号的质量相关的预定事件的发生。 在检测到预定事件的情况下，控制单元22致动测试装置24.测试装置被布置成产生测试信号I1,12并且经由耦合电路23,223将它们施加到电极。 在需要获得关于接触完整性的累积信息的情况下，每个电极应用单个测试信号是否足够。 在需要确定哪些电极已经失去其接触的情况下，测序信号的序列由定序器24b产生。 来自电极29,29a的响应信号被转发到输入滤波器26，其优选也用于正常信号分析。 来自输入滤波器26的信号经由输入阻抗25,25a被引导到输入放大器28.经放大的响应信号被转发到信号处理装置30，信号处理装置30用于分析响应信号。 优选地，进行振幅分析。 来自信号处理装置30的信号被提供给模数转换器（ADC）32，之后通过另外的处理单元34进行响应信号的数字处理。在另外的处理单元34 确定接触件的完整性低于容许水平，引导指示器36被致动。

公开(公告)号：WO2004081701A3

公开(公告)日：2004-11-25

申请号：PCT/IB2004000660

申请日：2004-03-02

Applicant: PHILIPS INTELLECTUAL PROPERTY ,  KONINKL PHILIPS ELECTRONICS NV ,  MONTVAY ANDRAS ,  MUEHLSTEFF JENS ,  REITER HARALD ,  SCHMIDT RALF ,  SUCH OLAF ,  LAUTER JOSEF

Inventor： MONTVAY ANDRAS ,  MUEHLSTEFF JENS ,  REITER HARALD ,  SCHMIDT RALF ,  SUCH OLAF ,  LAUTER JOSEF

IPC: H04M3/36 ,  H04M3/493 ,  H04M3/523

CPC classification number: H04M3/527 ,  G06Q50/188 ,  H04M3/36 ,  H04M3/493 ,  H04M3/523

Abstract: A system (6) arranged to route a dialog between an operator of a call center and a customer. Said system comprising a communication script (44) arranged to follow a scenario corresponding to a customer's case by means of presenting a plurality of messages to the operator. Said system further comprising means (3,7) for determining a type of the scenario, means (11) for determining a current state of the scenario and a generator (9) of the communication script (44). Said generator being arranged to select a plurality of messages (44a, 44b, 44c) from a database of messages (10) in compliance with said type and said current state in order to obtain a plurality of selected messages. Ranking means (14b) are arranged to rank the selected messages, wherein the message with a higher relevance to the current state of the scenario being ranked higher. A user interface (8) arranged to present the selected messages together with their rank (46a, 46b, 46c) to the operator in a list (18).

Abstract translation: 布置成在呼叫中心的运营商和客户之间路由对话的系统（6）。 所述系统包括通信脚本（44），该通信脚本（44）被配置为通过向操作员呈现多个消息来跟随与客户的情况相对应的情景。 所述系统还包括用于确定场景类型的装置（3,7），用于确定场景的当前状态的装置（11）和通信脚本（44）的发生器（9）。 所述发生器被布置成从符合所述类型和所述当前状态的消息（10）的数据库中选择多个消息（44a，44b，44c），以便获得多个选择的消息。 排列装置（14b）被布置为对所选择的消息进行排名，其中与场景的当前状态相关性更高的消息被排序得更高。 一种用户界面（8），被布置成将所选择的消息及其等级（46a，46b，46c）与列表（18）中的所述操作者呈现。