公开(公告)号：US20200302910A1

公开(公告)日：2020-09-24

申请号：US16356267

申请日：2019-03-18

Applicant: ServiceNow, Inc.

Inventor： Vadim Dukhovny ,  Alon Mansour

IPC: G10L13/033 ,  G10L13/047 ,  G10L13/04

Abstract: A system and method are disclosed for adapting audio notifications associated with events in a managed network. The system may include a database for storing speech-characteristics parameters for mapping event characteristics to speech characteristics. The server device may receive a message indicating occurrence of a network event. The message may be processed to designate a particular user for notification of the event, and to determine a text message associated with the event, as well as specific event characteristics of the event. Specific speech characteristics for an audio recording of synthesized speech of the text message may be determined by mapping the specific event characteristics to user-specific parameters of the particular user. The audio recording of the synthesized speech may be generated according to the specific speech characteristics using a text-to-speech engine, and then transmitted to a client device of the particular user for playout according to the specific speech characteristics.

公开(公告)号：US20200228408A1

公开(公告)日：2020-07-16

申请号：US16249765

申请日：2019-01-16

Applicant: ServiceNow, Inc.

Inventor： Tal Ben Ari ,  Shlomo Sividia ,  Rotem Steuer ,  Alon Mansour

IPC: H04L12/24 ,  G06F16/23 ,  G06F16/245

Abstract: A computational instance of a remote network management platform includes a database that contains a plurality of CI records corresponding to a set of computing devices, a set of software applications, and a network-based service. The database also contains a definition of a service model that represents the set of computing devices, the set of software applications, and relationships therebetween that facilitate providing the network-based service. The computational instance also includes one or more server devices configured: to receive an indication of a change to a CI record of the plurality of CI record; add, to a change record table, a change record corresponding to the change to the CI record; select, for the service layer based on a change type specified in the change record, a service model re-computation mode; and re-compute a service layer in accordance with the service model re-computation mode.