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公开(公告)号：US20180332180A1
公开(公告)日：2018-11-15
申请号：US16043295
申请日：2018-07-24
Applicant: TOSHIBA TEC KABUSHIKI KAISHA
Inventor： Okiharu Matsuda
CPC classification number: H04N1/00015 , G06Q20/202 , G06Q20/209 , G07G1/14 , H04N1/00005 , H04N1/00061 , H04N1/00087 , H04N1/00244 , H04N2201/0003 , H04N2201/0081 , H04N2201/0082 , H04N2201/0096
Abstract: According to one embodiment, a maintenance system includes an image pickup unit and a control unit. The image pickup unit picks up images of respective regions of a target apparatus defined beforehand. The control unit acquires image data picked up by the image pickup unit and calculates parameters of the target apparatus on the basis of the image data.
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公开(公告)号：US20170366682A1
公开(公告)日：2017-12-21
申请号：US15671237
申请日：2017-08-08
Applicant: TOSHIBA TEC KABUSHIKI KAISHA
Inventor： Okiharu Matsuda
CPC classification number: H04N1/00015 , G06Q20/202 , G06Q20/209 , G07G1/14 , H04N1/00005 , H04N1/00061 , H04N1/00087 , H04N1/00244 , H04N2201/0003 , H04N2201/0081 , H04N2201/0082 , H04N2201/0096
Abstract: According to one embodiment, a maintenance system includes an image pickup unit and a control unit. The image pickup unit picks up images of respective regions of a target apparatus defined beforehand. The control unit acquires image data picked up by the image pickup unit and calculates parameters of the target apparatus on the basis of the image data.
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13.发明申请METHOD FOR MANAGING A PLURALITY OF IMAGE PROCESSING DEVICES, COMPUTER-PROGRAM PRODUCT, FLEET MANAGEMENT SYSTEM, MOBILE DEVICE, AND MONITORING DEVICE THEREFOR 审中-公开管理图像处理设备，计算机程序产品，FLEET管理系统，移动设备及其监控设备的方法公开(公告)号：US20140333966A1
公开(公告)日：2014-11-13
申请号：US14340293
申请日：2014-07-24
Applicant: OCE-TECHNOLOGIES B.V.
Inventor： Robertus P.E.H. HEEMELS
IPC: H04N1/00
CPC classification number: H04N1/00029 , G03G15/5079 , G03G2215/00025 , G06F3/1204 , G06F3/1229 , G06F3/1285 , H04N1/00061 , H04N2201/0003
Abstract: The present invention relates to a method for managing a plurality of image processing devices, comprising the steps of: an image processing device sending a status update to a monitoring device, the monitoring device collecting status updates received from image processing devices; in response to a predetermined event generating a work list based on the collected status updates; sending the work list to a mobile device; and communicating the work list on the mobile device. In a specific embodiment generating the work list comprises: including from a predefined list of image processing devices, image processing devices for which a status has been received that signifies that the device requires attendance, either immediately or in the near future. In a more specific embodiment, it is determined that an image processing device requires attendance by comparing the status updates received from the image processing device to a predefined list of statuses for which it is known that the status signifies that attendance is required or not.
Abstract translation: 本发明涉及一种用于管理多个图像处理设备的方法，包括以下步骤：向监视设备发送状态更新的图像处理设备，监视设备收集从图像处理设备接收的状态更新; 响应于基于所收集的状态更新产生工作列表的预定事件; 将工作列表发送到移动设备; 并在移动设备上传送工作列表。 在产生工作列表的具体实施例中，包括：立即或在不久的将来，从图像处理设备的预定义列表中包括已经接收到表示设备需要出席的状态的图像处理设备。 在更具体的实施例中，通过将从图像处理设备接收到的状态更新与预定义的状态列表进行比较来确定图像处理设备需要出席，其状态表示该状态表示需要出席。
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14.发明申请公开(公告)号：US20180115655A1
公开(公告)日：2018-04-26
申请号：US15851290
申请日：2017-12-21
Applicant: CANON KABUSHIKI KAISHA
Inventor： Kenta Fukushima
CPC classification number: H04N1/00061 , G06F11/0733 , G06F11/0784 , H04N1/00015 , H04N1/00053 , H04N1/00076 , H04N1/00079 , H04N1/00084 , H04N2201/0003 , H04N2201/0094
Abstract: An image forming apparatus including a plurality of processing units capable of performing different support processing for a user asking for support, and a remote support apparatus operated by an operator are connected via a communication path. The remote support apparatus transmits to the image forming apparatus a request to perform the support using the selected processing unit, or a request to switch the processing unit to a selected specific processing unit and a request to perform the support. The image forming apparatus allows the processing unit which follows the request to perform the support, to perform the support, and switches the processing unit according to the request to switch the processing unit to allow the switched processing unit to perform the support. Further, the image forming apparatus returns a result which should be returned, among results of the performed support, to the remote support apparatus.
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15.发明申请ABNORMAL NOISE OPERATION CONTROL DEVICE, IMAGE FORMING APPARATUS, ABNORMAL NOISE OPERATION CONTROL METHOD, AND NON-TRANSITORY RECORDING MEDIUM 审中-公开异常噪声操作控制装置，图像形成装置，异常噪声操作控制方法和非记录记录介质公开(公告)号：US20160112602A1
公开(公告)日：2016-04-21
申请号：US14870079
申请日：2015-09-30
Applicant: Yoshiaki KAWAI
Inventor： Yoshiaki KAWAI
CPC classification number: H04N1/32635 , H04N1/00015 , H04N1/00029 , H04N1/00082 , H04N1/00925 , H04N1/46 , H04N2201/0003 , H04N2201/0094
Abstract: An abnormal noise operation control device includes an abnormal noise storage device to store an abnormal noise at the time of a fault of an apparatus in advance, an operation noise acquisition device to acquire an operation noise of the apparatus, an audible sound determination device to determine whether or not the operation noise acquired is audible sound, discomfort noise determination device to determine whether or not the audible sound is a discomfort noise, a fault determination device to determine whether or not the operation noise is abnormal by comparing the operation noise with the abnormal noise, an abnormal noise cause determination device to identify a part causing the operation noise determined as at least one of the discomfort noise and the abnormal noise, and an abnormal noise countermeasures device to restrict operations that use the part and allow operations that do not use the part.
Abstract translation: 异常噪声运转控制装置包括异常噪声存储装置，用于在装置发生故障时预先存储异常噪声，操作噪声获取装置，用于获取装置的操作噪声，声音判定装置，用于确定 是否获取的操作噪声是可听见的声音，不适噪声确定装置，用于确定可听见的声音是否是不适噪声;故障确定装置，通过将操作噪声与异常进行比较来确定操作噪声是否异常 异常噪声原因确定装置识别导致作为不适噪声和异常噪声中的至少一个的操作噪声的部分，以及异常噪声对策装置，以限制使用该部分的操作并允许不使用的操作 那个部分。
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Patent Agency Ranking
16.发明授权Remote support apparatus, electronic apparatus, remote support method, and storage medium 有权远程支持设备，电子设备，远程支持方法和存储介质公开(公告)号：US09232082B2
公开(公告)日：2016-01-05
申请号：US14462229
申请日：2014-08-18
Applicant: CANON KABUSHIKI KAISHA
Inventor： Kenta Fukushima
CPC classification number: H04N1/00061 , G06F11/0733 , G06F11/0784 , H04N1/00015 , H04N1/00053 , H04N1/00076 , H04N1/00079 , H04N1/00084 , H04N2201/0003 , H04N2201/0094
Abstract: An image forming apparatus including a plurality of processing units capable of performing different support processing for a user asking for support, and a remote support apparatus operated by an operator are connected via a communication path. The remote support apparatus transmits to the image forming apparatus a request to perform the support using the selected processing unit, or a request to switch the processing unit to a selected specific processing unit and a request to perform the support. The image forming apparatus allows the processing unit which follows the request to perform the support, to perform the support, and switches the processing unit according to the request to switch the processing unit to allow the switched processing unit to perform the support. Further, the image forming apparatus returns a result which should be returned, among results of the performed support, to the remote support apparatus.
Abstract translation: 一种图像形成装置，包括能够为要求支持的用户执行不同的支持处理的多个处理单元，以及由操作者操作的远程支持装置经由通信路径连接。 远程支持设备使用所选择的处理单元向图像形成设备发送执行支持的请求，或者将处理单元切换到所选择的特定处理单元和执行支持的请求。 图像形成装置允许跟随请求的处理单元执行支持，以执行支持，并且根据切换处理单元的请求切换处理单元，以允许切换处理单元执行支持。 此外，图像形成装置将执行的支持的结果返回应该返回的结果到远程支持装置。
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17.发明申请METHOD FOR MANAGING A PLURALITY OF IMAGE PROCESSING DEVICES, COMPUTER-PROGRAM PRODUCT, FLEET MANAGEMENT SYSTEM, MOBILE DEVICE, AND MONITORING DEVICE THEREFOR 审中-公开用于管理多个图像处理装置，计算机程序产品，FLEET管理系统，移动设备及其监视装置的方法
公开(公告)号：WO2013113697A1
公开(公告)日：2013-08-08
申请号：PCT/EP2013/051685
申请日：2013-01-29
Applicant: OCE-TECHNOLOGIES B.V.
Inventor： HEEMELS, Robertus P.E.H.
CPC classification number: H04N1/00029 , G03G15/5079 , G03G2215/00025 , G06F3/1204 , G06F3/1229 , G06F3/1285 , H04N1/00061 , H04N2201/0003
Abstract: The present invention relates to a method for managing a plurality of image processing devices, comprising the steps of: an image processing device sending a status update to a monitoring device, the monitoring device collecting status updates received from image processing devices; in response to a predetermined event generating a work list based on the collected status updates; sending the work list to a mobile device; and communicating the work list on the mobile device. In a specific embodiment generating the work list comprises: including from a predefined list of image processing devices, image processing devices for which a status has been received that signifies that the device requires attendance, either immediately or in the near future. In a more specific embodiment, it is determined that an image processing device requires attendance by comparing the status updates received from the image processing device to a predefined list of statuses for which it is known that the status signifies that attendance is required or not.
Abstract translation: 本发明涉及一种用于管理多个图像处理设备的方法，包括以下步骤：向监视设备发送状态更新的图像处理设备，监视设备收集从图像处理设备接收的状态更新; 响应于基于所收集的状态更新产生工作列表的预定事件; 将工作列表发送到移动设备; 并在移动设备上传送工作列表。 在产生工作列表的具体实施例中，包括：立即或在不久的将来，从图像处理设备的预定列表中包括已经接收到表示设备需要出席的状态的图像处理设备。 在更具体的实施例中，通过将从图像处理装置接收到的状态更新与预定义的状态列表进行比较来确定图像处理装置需要出席，其状态表示该状态表示需要出席。
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公开(公告)号：JP2015041219A
公开(公告)日：2015-03-02
申请号：JP2013171550
申请日：2013-08-21
Inventor： FUKUSHIMA KENTA
CPC classification number: H04N1/00061 , G06F11/0733 , G06F11/0784 , H04N1/00015 , H04N1/00053 , H04N1/00076 , H04N1/00079 , H04N1/00084 , H04N2201/0003 , H04N2201/0094
Abstract: 【課題】サポート側でもその解決策を予期できない可能性がある電子装置の現況を迅速に把握できるようにするリモート支援技術を提供する。【解決手段】支援を求めるユーザのためにそれぞれ異なる支援処理を実行可能な複数の処理手段を有する画像形成装置101と、オペレータにより操作されるリモート支援装置102とを通信路106を通じて接続する。リモート支援装置102は、選択した処理手段による支援処理の実行要求、又は、選択後の特定の処理手段への切替要求及び実行要求を画像形成装置101に向けて送信する。画像形成装置101は、実行要求に従う処理手段による支援処理を実行可能にするとともに、切替要求に従って処理手段を切り替え、切り替えた処理手段による支援処理を実行可能にする。また、実行された支援処理結果のうち返信を要するものをリモート支援装置102へ返信する。【選択図】図1
Abstract translation: 要解决的问题：提供远程支持技术，其能够快速掌握电子设备的当前状况，其中在支持侧可能无法预测到该情况的解决方案。解决方案：操作者操作的远程支持设备102 连接图像形成装置101，其包括能够通过通信路径106向远程支持装置102请求支持的用户执行不同类型的支持处理的多个处理装置。远程支持装置102向图像形成装置 101，所选择的处理装置的支持处理的执行请求或在选择和执行请求之后的预定处理装置的切换请求。 图像形成装置101使得能够根据执行请求执行处理装置的支持处理，并且根据切换请求切换处理装置，以便能够执行切换处理装置的支持处理。 图像形成装置101还将所执行的支持处理的结果返回到需要回复到远程支持装置102的结果。
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公开(公告)号：US10063715B2
公开(公告)日：2018-08-28
申请号：US15671237
申请日：2017-08-08
Applicant: TOSHIBA TEC KABUSHIKI KAISHA
Inventor： Okiharu Matsuda
CPC classification number: H04N1/00015 , G06Q20/202 , G06Q20/209 , G07G1/14 , H04N1/00005 , H04N1/00061 , H04N1/00087 , H04N1/00244 , H04N2201/0003 , H04N2201/0081 , H04N2201/0082 , H04N2201/0096
Abstract: According to one embodiment, a maintenance system includes an image pickup unit and a control unit. The image pickup unit picks up images of respective regions of a target apparatus defined beforehand. The control unit acquires image data picked up by the image pickup unit and calculates parameters of the target apparatus on the basis of the image data.
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20.发明授权Analyzing sensor data of a device collected by a mobile endpoint device operating with the device 有权分析由设备运行的移动端点设备收集的设备的传感器数据公开(公告)号：US09544449B1
公开(公告)日：2017-01-10
申请号：US14807529
申请日：2015-07-23
Applicant: Xerox Corporation
Inventor： Peter J. Zehler , Gavan Leonard Tredoux , Premkumar Rajendran
CPC classification number: H04N1/00039 , G06F3/121 , G06F3/1234 , G06F3/1292 , H04N1/00007 , H04N1/00037 , H04N1/00061 , H04N1/00079 , H04N2201/0003 , H04N2201/0094
Abstract: A method, non-transitory computer readable medium and apparatus for analyzing operational sensor data of a device collected by a mobile endpoint device operating with the device are disclosed. For example, the method includes receiving the operational sensor data, a time stamp, a location of the device and a device identification (ID) from the mobile endpoint device, wherein the operational sensor data is collected by the mobile endpoint device from the device when the mobile endpoint device initiates a communication session with the device and transmitting the operational sensor data to a management service, wherein the operational sensor data is analyzed to determine a cause of a failure of the device when the device fails.
Abstract translation: 公开了一种用于分析由该设备操作的移动端点设备收集的设备的操作传感器数据的方法，非暂时计算机可读介质和装置。 例如，该方法包括从移动终端设备接收操作传感器数据，时间标记，设备的位置和设备标识（ID），其中操作传感器数据由移动端点设备从设备收集时 移动端点设备发起与设备的通信会话并将操作传感器数据发送到管理服务，其中分析操作传感器数据以确定设备故障时设备故障的原因。
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