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    CLIENT PROFILE MANAGEMENT WITHIN A MARKETING SYSTEM
    202.
    发明专利
    CLIENT PROFILE MANAGEMENT WITHIN A MARKETING SYSTEM 未知

    公开(公告)号：CA2287158A1

    公开(公告)日：1998-11-05

    申请号：CA2287158

    申请日：1998-04-01

    Applicant: MCI WORLDCOM INC

    Inventor： SCOTT ROB ,  SMYTH LARRY ,  LA RUE LISA GOEHRING ,  ZELTNER DAN ,  WILKINSON ROGER DEAN

    IPC: G06Q30/00 ,  G06F17/60

    Abstract: A computer system includes a database and management software for managing client profiles that are used in marketing contacts. The management software is able to receive and process input data from multiple provider sources for addition to the database. The processing that is perfomed may include that application of data hygiene rules and the reformatting of data into a standardized format. The processing may also include the application of matching rules to determine whether a client profile already exists for the client that is associated with the input data. Overlay rules may be applied to resolve how a client profile shoud be uptdated when a client profile already exists for the client associated with the input data. In this fashion, the management software is able to readily update the database with data received from multiple data sources.

    STRATEGIC MARKETING SYSTEM
    203.
    发明专利
    STRATEGIC MARKETING SYSTEM 未知

    公开(公告)号：CA2287155A1

    公开(公告)日：1998-11-05

    申请号：CA2287155

    申请日：1998-04-21

    Applicant: MCI WORLDCOM INC

    Inventor： SOUSA RYAN ,  KRUEGER AL ,  GRIM ROBERT ,  GELLER ROB ,  GREENFIELD LAWRENCE ,  MILLER ALICE ,  BARRETT PAUL ,  THORNTON PAULA ,  PATTERSON RONALD

    IPC: G06Q30/00 ,  G06F17/60

    Abstract: An automated marketing system provides a full range of services for telemarketing support. The automated marketing system may include a client profile management system for obtaining data from multiple data providers in different formats and integrating the data into a standardized client profile database. The automated marketing system includes a data warehouse for storing large amounts of data regarding potential clients. An automated lead generation system processes the data in the data warehouse to generate leads that fulfill certain characteristics corresponding to given marketing campaigns. These leads may be passed to telemarketers who use the leads. The results may be fed back into the automated marketing system to update lead generation strategy and to update client data that is stored by the automated marketing system.

    METHOD AND SYSTEM FOR PROVIDING NETWORK INTERACTIVE VOICE RESPONSE WITH INTELLIGENT CALL ROUTING INTEGRATION
    204.
    发明申请
    METHOD AND SYSTEM FOR PROVIDING NETWORK INTERACTIVE VOICE RESPONSE WITH INTELLIGENT CALL ROUTING INTEGRATION 审中-公开
    用智能呼叫路由集成提供网络交互语音响应的方法和系统

    公开(公告)号：WO2004079979A3

    公开(公告)日：2005-01-06

    申请号：PCT/US2004006427

    申请日：2004-03-03

    Applicant: WORLDCOM INC ,  DAVIS LINDA K ,  HUTTON DANIEL T ,  KENT BELINDA A

    IPC: H04M3/51 ,  H04M3/58 ,  H04M3/00 ,  H04M5/00 ,  H04M7/00

    CPC classification number: H04M3/5237 ,  H04M3/5166 ,  H04M3/58 ,  H04M2203/2011

    Abstract: An approach for providing interactive voice response services is disclosed. A voice response platform receives a call and generates an automated menu in response. The menu, according to one embodiment, includes an option to transfer the call to an available agent and in response thereto the voice response platform transmits a request for the available agent to an intelligent call router (ICR) over a communications network. The intelligent call router receives the request for the available agent and transmits identification information for the available agent to the voice response platform. The voice response platform then transfers the call to the available agent based on the identification information for the available agent.

    Abstract translation: 公开了一种用于提供交互式语音响应服务的方法。 语音应答平台接收呼叫并产生响应的自动菜单。 根据一个实施例的菜单包括将呼叫转移到可用代理的选项，并且响应于此，语音响应平台通过通信网络向智能呼叫路由器（ICR）发送对可用代理的请求。 智能呼叫路由器接收对可用代理的请求，并将可用代理的识别信息发送到语音响应平台。 然后，语音响应平台基于可用代理的识别信息将呼叫转移到可用代理。

    SYSTEMS AND METHODS FOR IMPLEMENTING CALL PICKUP IN A SIP ENVIRONMENT
    205.
    发明申请
    SYSTEMS AND METHODS FOR IMPLEMENTING CALL PICKUP IN A SIP ENVIRONMENT 审中-公开
    在SIP环境中执行呼叫取消的系统和方法

    公开(公告)号：WO2004042939A3

    公开(公告)日：2004-07-01

    申请号：PCT/US0335212

    申请日：2003-11-03

    Applicant: WORLDCOM INC

    Inventor： MCMURRY KATHLEEN A ,  GALLANT JOHN K ,  GREGORAT MARIA FRANCA

    IPC: H04L12/66 ,  H04L29/06 ,  H04M3/54 ,  H04M7/00 ,  H04J1/02

    CPC classification number: H04M3/54 ,  H04L12/66 ,  H04L29/06027 ,  H04L65/1006 ,  H04M3/42212 ,  H04M7/006

    Abstract: A method provides call pickup in a communications network. The method includes initiating a call from a first device to a second device (328). The call is initiated over one or more networks, where at least one of the one or more networks includes a data network. The method further includes storing information relating to the call initiation between the first device and the second device (334), receiving a message from a third device during the call initiation (320), where the message includes a call pickup indication, retrieving the information relating to the call initiation between the first device and the second device (306), and establishing a call between the first device and the third device based on the retrieved information.

    Abstract translation: 一种方法在通信网络中提供呼叫接收。 该方法包括发起从第一设备到第二设备的呼叫（328）。 通过一个或多个网络发起呼叫，其中一个或多个网络中的至少一个网络包括数据网络。 该方法还包括存储与第一设备和第二设备之间的呼叫发起有关的信息（334），在呼叫发起期间从第三设备接收消息（320），其中消息包括呼叫接收指示，检索信息 涉及第一设备和第二设备之间的呼叫发起（306），以及基于所检索的信息在第一设备和第三设备之间建立呼叫。

    PREPAID TRANSACTION TRACKING
    206.
    发明申请
    PREPAID TRANSACTION TRACKING 审中-公开
    PREPAID交易追踪

    公开(公告)号：WO2004040496A1

    公开(公告)日：2004-05-13

    申请号：PCT/US2003/032615

    申请日：2003-10-15

    Applicant: WORLDCOM, INC.

    Inventor： WIEDERIN, Shawn, E.

    IPC: G06F17/60

    CPC classification number: G06Q30/06 ,  G06Q20/105

    Abstract: The prepaid transaction tracking system allows, for example, entities, such as businesses, individuals, or the like, to have the ability to identify, track and maintain information about prepaid transactions.

    Abstract translation: 预付费交易跟踪系统允许例如诸如企业，个人等的实体具有识别，跟踪和维护关于预付交易的信息的能力。

    METHOD AND APPARATUS TO DETERMINE A MOBILE USER'S LOCATION IN A WIRELESS COMMUNICATION NETWORK
    207.
    发明申请
    METHOD AND APPARATUS TO DETERMINE A MOBILE USER'S LOCATION IN A WIRELESS COMMUNICATION NETWORK 审中-公开
    在无线通信网络中确定移动用户位置的方法和装置

    公开(公告)号：WO2004010161A1

    公开(公告)日：2004-01-29

    申请号：PCT/US2003/022439

    申请日：2003-07-17

    Applicant: WORLDCOM, INC.

    Inventor： ECHOLS, Billy, G., Jr. ,  PARIS, Alan, T.

    IPC: G01S1/24

    CPC classification number: G01S5/14

    Abstract: A wireless communication system (100) and method for determining a location of a mobile station (110) communicating within the system. The system comprises a plurality of base receivers (103) for receiving wireless communication, a controller (140), and at least one mobile station (110) for transmitting a signal for receipt by at least two of the base receivers (103). The base receivers that received the transmitted signal determine a timing error associated with the transmitted signal, and the controller (140) determines a separation distance between the mobile station (110) and each base receiver that received the transmitted signal based at least upon the timing error. The controller further determines the location of the mobile station within the wireless communication network based upon the separation distance between the mobile station and the base receivers that received the transmitted signal.

    Abstract translation: 一种用于确定在系统内通信的移动站（110）的位置的无线通信系统（100）和方法。 该系统包括用于接收无线通信的多个基站接收机（103），控制器（140）和至少一个移动站（110），用于发送用于由至少两个基站接收机（103）接收的信号。 接收到发送信号的基站接收机确定与发送信号相关联的定时误差，并且控制器（140）至少基于定时确定接收到发送信号的移动站（110）和每个基站接收机之间的间隔距离 错误。 控制器还基于接收到发送信号的移动站和基站接收机之间的间隔距离来确定移动站在无线通信网络内的位置。

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