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    VIDEOCONFERENCE SYSTEM
    201.
    发明申请
    VIDEOCONFERENCE SYSTEM 审中-公开
    视频会议系统

    公开(公告)号：WO2006115096A9

    公开(公告)日：2007-01-04

    申请号：PCT/JP2006308054

    申请日：2006-04-17

    Applicant: SAKAI YAKICHIRO

    Inventor： SAKAI YAKICHIRO

    IPC: H04N7/15 ,  H04M3/56 ,  H04M11/00

    CPC classification number: H04M3/567 ,  H04M3/569 ,  H04M7/006 ,  H04M2201/38 ,  H04M2201/50 ,  H04N7/142 ,  H04N7/15

    Abstract: A videoconference system includes a headquarter controller (2) and a plurality of local controllers (3A, 3B) which are connected to a conference server (1) by the Internet and a camera-equipped microphone (4) connected to each of the controllers (2, 3A, 3B). Each of the controllers (2, 3A, 3B) includes an operation panel (17) having utterance request operation means, reproduction means for reproducing video/audio, selection means for selecting the camera-equipped microphone (4) or the local controllers(3A, 3B), and utterance request display means for identifying the local point which has made the utterance request.

    Abstract translation: 视频会议系统包括总部控制器（2）和多个本地控制器（3A，3B），其通过互联网连接到会议服务器（1），以及连接到每个控制器的相机配备的麦克风（4） 2，3A，3B）。 每个控制器（2,3A，3B）包括具有发声请求操作装置的操作面板（17），用于再现视频/音频的再现装置，用于选择装备有相机的麦克风（4）或本地控制器（3A）的选择装置 ，3B）和用于识别发出话语请求的本地点的话语请求显示装置。

    APPARATUS, SYSTEMS AND METHODS FOR MANAGING INCOMING AND OUTGOING COMMUNICATION
    205.
    发明申请
    APPARATUS, SYSTEMS AND METHODS FOR MANAGING INCOMING AND OUTGOING COMMUNICATION 审中-公开
    用于管理入境和出境通信的装置，系统和方法

    公开(公告)号：WO02103486A3

    公开(公告)日：2003-04-03

    申请号：PCT/US0219304

    申请日：2002-06-18

    Applicant: CRANDELL JEFFREY L ,  WHARTON BRIAN K

    Inventor： CRANDELL JEFFREY L ,  WHARTON BRIAN K

    IPC: H04L12/58 ,  H04M3/42 ,  H04M3/432 ,  H04M3/436 ,  H04M3/48 ,  H04M3/527 ,  H04M3/53 ,  H04M3/533 ,  H04M3/56 ,  H04M7/00 ,  H04M15/00 ,  H04M15/08 ,  G06F12/00 ,  H04L12/66 ,  H04M1/64 ,  H04M11/00

    CPC classification number: H04M15/08 ,  H04L51/04 ,  H04L51/12 ,  H04M3/42008 ,  H04M3/4211 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/432 ,  H04M3/436 ,  H04M3/48 ,  H04M3/527 ,  H04M3/5307 ,  H04M3/533 ,  H04M3/56 ,  H04M3/563 ,  H04M3/565 ,  H04M3/567 ,  H04M7/0012 ,  H04M7/003 ,  H04M7/0033 ,  H04M7/0045 ,  H04M7/0048 ,  H04M7/0054 ,  H04M7/128 ,  H04M15/00 ,  H04M15/51 ,  H04M15/68 ,  H04M15/705 ,  H04M15/72 ,  H04M15/745 ,  H04M2201/50 ,  H04M2201/52 ,  H04M2203/2072 ,  H04M2203/4509 ,  H04M2203/4536 ,  H04M2203/5063 ,  H04M2203/652 ,  H04M2215/0108 ,  H04M2215/0168 ,  H04M2215/0196 ,  H04M2215/54 ,  H04M2215/62 ,  H04M2215/7009 ,  H04M2215/7036

    Abstract: The present invention provides apparatus, systems and methods for managing incoming and outgoing communications for various communications methods. The invention provides control over inbound communications including definition of if, when, and who may communicate with a recipient. The invention also supports concealed identification communication in that no actual addresses, phone numbers, or other addressing IDs are required to be exchanged by the communication initiator and recipient. The invention also provides the capability to initiate immediate, delayed, scheduled, or recurring outbound communications. As depicted in FIG. 1, if the database (45) contains call management settings for a call recipient, the application logic (40) will evaluate the rules to determine if a particular caller is authorized to connect with the call recipient at the current time and date. If the caller is authorized by the recipient to connect to the recipient phone number, and is furthermore authorized to do so for the current time and date, the application logic (40) will connect the call utilizing the public telephone switch (50). The computer (1) passes the caller and call recipient phone numbers as stored in the database (45) to the telephone switch (50) using an application programming interface ("API") appropriate to the service provider or telephone switch manufacturer. The exemplary embodiment of the invention utilizes an API provided by a telephone service provider as an interface to its switching infrastructure (50). The API captures both caller and recipient telephone numbers along with other variables useful for call setup and tracking. The telephone service provider then connects both parties' telephones (55), (60) to a phone call by dialing both numbers and connecting the call upon the parties' answer.

    Abstract translation: 本发明提供了用于管理用于各种通信方法的进入和离开通信的装置，系统和方法。 本发明提供对入站通信的控制，包括是否定义，何时以及谁可以与接收者通信。 本发明还支持隐藏的识别通信，因为通信发起者和接收者不需要交换实际的地址，电话号码或其他寻址ID。 本发明还提供了发起即时，延迟，计划或重复出站通信的能力。 如图1所示。 如图1所示，如果数据库（45）包含呼叫接收者的呼叫管理设置，则应用逻辑（40）将评估规则以确定特定呼叫者是否被授权在当前时间和日期与呼叫接收者连接。 如果呼叫者被接收方授权连接到接收者电话号码，并且当前时间和日期进一步授权这样做，则应用逻辑（40）将使用公共电话交换机（50）连接呼叫。 计算机（1）使用适用于服务提供商或电话交换机制造商的应用编程接口（“API”）将呼叫者传送给存储在数据库（45）中的接收方电话号码，以呼叫电话交换机（50）。 本发明的示例性实施例利用由电话服务提供商提供的API作为其交换基础设施（50）的接口。 API捕获呼叫者和接收者电话号码以及用于呼叫建立和跟踪的其他变量。 然后，电话服务提供商通过拨打两个号码并且在各方的答复上连接呼叫来将双方的电话（55），（60）连接到电话呼叫。

    MESSAGE STORE ARCHITECTURE
    207.
    发明申请
    MESSAGE STORE ARCHITECTURE 审中-公开
    消息存储架构

    公开(公告)号：WO02023872A1

    公开(公告)日：2002-03-21

    申请号：PCT/US2001/042117

    申请日：2001-09-10

    IPC: G06F17/30 ,  H04M3/533 ,  H04M7/00 ,  H04M1/64 ,  G06F7/00 ,  H04M3/42

    CPC classification number: H04M3/5315 ,  G06F17/30867 ,  H04M3/533 ,  H04M7/006 ,  H04M2201/50

    Abstract: A unified, intelligent message store (10) is scalable and is optimized to provide both streaming and non-streaming data, as required, to telephony and web-based applications. A message application server (MAS) (106) includes expandable number of message pools, each message pool having message blocks that can be linked to store variable length messages. Multiple MASs can be used to extend the system.

    Abstract translation: 统一的智能消息存储（10）是可扩展的，并被优化以根据需要向电话和基于web的应用提供流和非流数据。 消息应用服务器（MAS）（106）包括可扩展数量的消息池，每个消息池具有可被链接以存储可变长度消息的消息块。 可以使用多个MAS来扩展系统。

    INTELLIGENT VIRTUAL QUEUE
    209.
    发明申请
    INTELLIGENT VIRTUAL QUEUE 审中-公开
    智能虚拟游戏

    公开(公告)号：WO99041895A1

    公开(公告)日：1999-08-19

    申请号：PCT/US1999/003039

    申请日：1999-02-10

    IPC: H04M3/48 ,  H04M3/51 ,  H04M3/523 ,  H04M3/53 ,  H04M7/00 ,  H04M3/42 ,  H04M3/00

    CPC classification number: H04M3/5158 ,  H04M3/48 ,  H04M3/5183 ,  H04M3/523 ,  H04M3/5231 ,  H04M3/5307 ,  H04M7/0033 ,  H04M2201/50

    Abstract: A call queueing system (19) for a call center establishes virtual calls for callers (77), and allows the callers to disconnect and await a later callback when the virtual call is routed to an agent (75). Callers (77) are connected to an interactive voice response (IVR) (61) and informed that they may disconnect and await the callback. An IVR may also be used when the callback is made, informing the caller of the nature of the new call, and that they are now being connected to an agent. In some instances virtual calls may be sequenced in the same queue with real calls. The virtual call system may be initiated in a call center by exceeding load threshold, at particular time frames, and the like. A key is associated with each virtual call in a manner that the origination number of the call for whom the virtual call is entered may be retrieved when the call is routed to an agent. The system is adapted to work with all intelligent routing systems.

    Abstract translation: 用于呼叫中心的呼叫排队系统（19）为呼叫者（77）建立虚拟呼叫，并且当虚拟呼叫路由到代理（75）时，允许呼叫者断开连接并等待稍后的回叫。 呼叫者（77）被连接到交互式语音响应（IVR）（61）并通知它们可能断开连接并等待回叫。 在进行回调时也可以使用IVR，通知呼叫者新呼叫的性质，并且它们正在连接到代理。 在某些情况下，可以在具有真实呼叫的同一队列中对虚拟呼叫进行排序。 可以在呼叫中心通过超过负载阈值，特定时间帧等来启动虚拟呼叫系统。 密钥与每个虚拟呼叫相关联，其方式是当呼叫被路由到代理时，可以检索到对其进行虚拟呼叫的呼叫的发起号码。 该系统适用于所有智能路由系统。

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