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    METHOD FOR PROVIDING SUPPORT SERVICES USING MULTI-CHANNEL NAVIGATOR AND ROUTE SEQUENCES
    242.
    发明公开
    METHOD FOR PROVIDING SUPPORT SERVICES USING MULTI-CHANNEL NAVIGATOR AND ROUTE SEQUENCES 审中-公开
    方法提供支援服务用一个多Navigator和ROUTE序列

    公开(公告)号：EP2820834A1

    公开(公告)日：2015-01-07

    申请号：EP13754894.7

    申请日：2013-02-28

    Applicant: Teletech Holdings Inc.

    Inventor： TUCHMAN, Kenneth D. ,  SHARPE, Bruce A. ,  TRUONG, Henry D. ,  BLATHERWICK, David

    IPC: H04M3/523

    CPC classification number: H04L41/22 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0485 ,  H04M3/5141 ,  H04M3/523 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/2038 ,  H04M2203/252 ,  H04M2203/408

    Abstract: A service center receives a command from a remote device over a network, where the service center provides support services to users on products on behalf clients. Based on the command, a context element of a route sequence map associated with a user of the remote device is identified, where the identified context element is one of context elements of the route sequence map in a hierarchical structure. Each context element having one or more property values specifying at least one of an action to be performed by the service center and a link to one or more child context elements. It is determined whether the identified context element is an action context element or a navigation context element based on one or more property values associated with the identified context element. If so, an action specified by the identified context is performed.

    Abstract translation: 一种电子设备显示的图形表示，每一个对应于第一用户的路线序列图的上下文元件的第一行。 路线图序列包括在分层结构中组织上下文元素，具有一个或多个指定propertyValues行动每个上下文元件由服务器或在分层结构中的一个或多个子上下文元素的链接来执行。 响应于来自所述第一行的选择的第一图形表示的，具有至少第一图形表示的第一标识符（ID）的第一消息是反式mitted到服务器。 从服务器响应于所述第一消息，所述第二消息包括数据识别路线序列地图的上下文元件的第二行接收的第二消息。 第二行显示为子行的第一行。

    BURN DIAGNOSTIC AND INTERVENTION TOOL FOR EMERGENCY DISPATCH
    246.
    发明公开
    BURN DIAGNOSTIC AND INTERVENTION TOOL FOR EMERGENCY DISPATCH 有权
    仪的烧伤FOR A NOTMELDER的诊断和干预

    公开(公告)号：EP2539864A1

    公开(公告)日：2013-01-02

    申请号：EP10846782.0

    申请日：2010-09-27

    Applicant: Clawson, Jeffrey J.

    Inventor： Clawson, Jeffrey J.

    IPC: G06Q50/00

    CPC classification number: H04M3/5116 ,  A61B5/0002 ,  A61B5/107 ,  A61B5/445 ,  A61B5/747 ,  G06F19/3418 ,  G16H10/20 ,  G16H40/63 ,  G16H50/30 ,  H04M2201/42 ,  H04M2203/357 ,  H04M2242/04

    Abstract: A system and method to assist an emergency medical dispatcher in responding to emergency calls is disclosed. A computer-implemented emergency dispatch protocol is provided that includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to aid a dispatcher in calculating a burn surface area of a patient. The diagnostic tool calculates the burn surface area based on caller relayed information about the areas of the patient's body that are burned. The burn calculation may be based on the Rule of Nines methodology. The diagnostic tool can be launched automatically by the emergency dispatch protocol, or manually as desired by a dispatcher. The diagnostic tool presents a user interface that may provide, among other things, instructions, a visual portrayal of the human body, and input fields.

    CALL MANAGEMENT INTERFACES
    247.
    发明公开
    CALL MANAGEMENT INTERFACES 审中-公开
    呼叫管理界面

    公开(公告)号：EP2499810A2

    公开(公告)日：2012-09-19

    申请号：EP10828752.5

    申请日：2010-10-15

    Applicant: Ringcentral, Inc.

    Inventor： VENDROW, Vlad ,  SHMUNIS, Vladimir ,  CHAU, Vi ,  SHAH, Praful ,  NAYBERG, Natasha

    IPC: H04M3/42 ,  H04L12/66

    CPC classification number: H04W4/90 ,  H04L12/66 ,  H04M3/42161 ,  H04M3/4234 ,  H04M2201/42

    Abstract: Systems, methods and computer program products for generating and displaying various user interfaces for configuring one or more call handling rules associated with managing virtual PBX services rendered at an extension are described. The user interfaces can be used to configure virtual PBX services for a single- or multi-extension environment. The virtual PBX services can provide, for example, a main number, and calls made to the main number can be managed according to one or more sets of call handling rules associated with the virtual PBX services and which can be configured through the user interfaces. The user interfaces can be web-based interfaces accessible through a browser, and can be accessed only after a user or administrator has setup and activated the virtual PBX services.

    Abstract translation: 描述了用于生成和显示用于配置与管理在扩展处呈现的虚拟PBX服务相关联的一个或多个呼叫处理规则的各种用户界面的系统，方法和计算机程序产品。 用户界面可用于为单个或多个扩展环境配置虚拟PBX服务。 虚拟PBX业务可以提供例如主号码，并且可以根据与虚拟PBX业务相关联的一组或多组呼叫处理规则来管理对主号码的呼叫，并且可以通过用户接口来配置呼叫处理规则。 用户界面可以是通过浏览器访问的基于Web的界面，只有在用户或管理员设置并激活虚拟PBX服务后才能访问。

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