Abstract:
A mobile communications system network (2) includes video services equipment (8) that is configured to be able to receive a video call and to record it. A user can set up an association between a virtual mobile number for use to connect to the video call recording video services equipment (8), and an intended recipient delivery email address for a call made using that virtual mobile number. The user can then place a video call to the allocated virtual mobile number to record and send a video message to the indicated delivery email address. The video services equipment (8) prepares the recorded video message as an email attachment and forwards it by email to the indicated deliver email address.
Abstract:
A method for providing advertising to a video telephone is disclosed, including the steps of monitoring the usage of the video telephone to detect a number of user activities. The detected user activities are stored within a database. The stored user activities within the database are used to generate directed content that is transmitted to the video telephone.
Abstract:
A method for supporting communications includes establishing a packet-based audio communication link with a remote device (12) and forming a local computing device (14) of the audio communication link. A message requesting identification of enhanced media (26) capabilities associated with the remote device is received from the local computing device (14) and tunneled in the audio communication link (24) to the remote device (12). A tunneled response in the audio communication link is received from the remote device (12) and forwarded to the local computing device (14). The response identifies the enhanced media capabilities associated with the remote device (14).
Abstract:
In order to permit video telephone call to be set up between at least one first video telephone terminal (10A) and at least one second video telephone terminal (10B) in a telephone network (N) a service center (18) is provided adapted to connect with the first (10A) and second (10B) terminals over the telephone network (N). A telephone call is first set up between the first terminal (10A) and the second terminal (10B) in order to exchange availability signals between the terminals (10A, 10B) to seek availability to hold a video telephone call therebetween. If such availability is confirmed, the telephone call between the first (10A) and second (10B) terminals is released, and telephone calls are established between the service center (18) and the first (10A) and second (10B) terminals, whereby the first (10A) and second (10B) terminals are connected to one another over the telephone network (N) via the service center (18) . A video telephone call (226 to 246) is then set up between the first (10A) and the second (10B) terminals via the service center (18).
Abstract:
A method for providing advertising to a video telephone is disclosed, including the steps of monitoring the usage of the video telephone to detect a number of user activities. The detected user activities are stored within a database. The stored user activities within the database are used to generate directed content that is transmitted to the video telephone.
Abstract:
Users, who have simultaneous access to a plurality of terminal devices, can enter into a multimedia, multiterminal user session. In a negotiation phase users agree on which media to use in a multimedia session and select the most appropriate types of terminal devices that support the selected media. Each terminal device is connected to one of a plurality of interworking communications networks. A network node (130) that is reached through any of the plurality of interworking networks manages creation and supervision of sub-sessions involving the selected terminal devices such that each type of terminal device carry at least one selected media. A versatile and media rich communication is obtained in which terminal devices currently available at a local environment are efficiently used.
Abstract:
A system for balancing outbound dialing rate with agent utilization in a telephony call center, minimizing wait time for answered outdialed calls has a call number generating module (113) for generating numbers to be automatically dialed, a dialing unit (123) for dialing numbers generated, a queue (117) for queuing answered calls, and a stat module for monitoring performance and generating a call generation rate. The system uses an analytical method or a simulation method for determining the call generation rate. In the analytical method, one or more of distribution function of system processes, numerical methods, solving of non-linear equations, or probability techniques is used. In the simulation method, parameters relating to a queing system are estimated in absence of sufficient information by simulating each of the system's processes, predicting behavior of the system on basis of previous experience, and finding optimal point in future to make a next call.
Abstract:
A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone (104) and data networks (112-113) to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents (120) over different geographical locations. The automatic call distribution center of the present invention uses a multimedia automatic call distribution server (110) acting as connection manager for data network callers and provides for automatic caller identification.