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    Session communication with enhanced functionality
    264.
    发明公开
    Session communication with enhanced functionality 审中-公开
    Sitzungskommunikation mit verbesserterFunktionalität

    公开(公告)号：EP1770941A1

    公开(公告)日：2007-04-04

    申请号：EP05256158.6

    申请日：2005-09-30

    Applicant: BRITISH TELECOMMUNICATIONS public limited company

    Inventor： The designation of the inventor has not yet been filed

    IPC: H04L29/06

    CPC classification number: H04M7/006 ,  H04L29/06027 ,  H04L65/1006 ,  H04L65/1069 ,  H04M3/42 ,  H04M3/436 ,  H04M3/567 ,  H04M2201/42

    Abstract: An exchange of initiation messages, requests and responses, are required for the setup of a digital communication session. The invention provides a method of using the requests and responses to provide courteous and detailed information about the purpose and reason of the requests and the responses. Thus, the parties to the communication session are provided with information for making an informed decision about future communication. The messages may be generated using the SIP protocol and the additional information regarding the purpose and the reason may be provided in a header field of the SIP message. The reasons can be entered by a user using a visual, haptic or audio interface at the time of the request or response, such that the reasons can be tailored to be suitable for the particular situation in which the request or response is made.

    Abstract translation: 需要交换发起消息，请求和响应，以建立数字通信会话。 本发明提供了一种使用请求和响应来提供关于请求和响应的目的和原因的礼貌和详细的信息的方法。 因此，向通信会议的各方提供了关于未来通信作出知情决定的信息。 可以使用SIP协议生成消息，并且可以在SIP消息的报头字段中提供关于目的和原因的附加信息。 在请求或响应时，用户可以使用视觉，触觉或音频接口输入原因，使得可以将原因调整为适合于进行请求或响应的特定情况。

    SYSTEM AND METHOD FOR CONTROLLING ACCESS TO A TELEPHONY DATABASE
    265.
    发明授权
    SYSTEM AND METHOD FOR CONTROLLING ACCESS TO A TELEPHONY DATABASE 有权
    系统和方法控制访问友好的数据库

    公开(公告)号：EP1020089B1

    公开(公告)日：2007-01-31

    申请号：EP98950963.3

    申请日：1998-10-06

    Applicant: Alcatel USA Sourcing, L.P.

    Inventor： SHAH, Tasvir ,  HARRISON, Mark, A., 5 Minuzuxueyuan South Road ,  BILBO, Matthew, J.

    IPC: H04Q3/00

    CPC classification number: H04M3/42136 ,  H04M2201/42 ,  H04M2207/12 ,  H04Q3/0054 ,  Y10S707/99943

    Abstract: A flexible service management system creates, provisions, customizes, and restricts service offerings available on an intelligent network. A service creation environment has a schema query, service screen builder, and logic analyzer that cooperate to create a service screen definition. The service screen definition supports graphical user interfaces that interface with a telephony database. The service screen definition is deployed to a service management system within a service definition package, the service management system interfacing with a telephony database storing telephony data for supporting a service. The service screen definition enables a screen interpreter that can reside on a service management access point to communicate and transact data with the telephony database. The screen interpreter interprets the service screen definition to allow and control access to telephony data and to direct provisioning of services to network elements, such as a service control point, that perform service functions according to customized subscription data in the telephony database. The graphical user interface can communicate through the world wide web to allow customer or other data entry operator access to data on a filtered or restricted basis.

    Automated and real-time determination of skills of agents and systems in a multimedia communications network
    266.
    发明公开
    Automated and real-time determination of skills of agents and systems in a multimedia communications network 审中-公开
    自动化和实时确定的试剂和系统在多媒体通信网络的能力

    公开(公告)号：EP1484903A3

    公开(公告)日：2006-07-26

    申请号：EP04011886.1

    申请日：2004-05-19

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： McCord, Alan Wayne ,  Leonard, Colin Michael

    IPC: H04M3/523

    CPC classification number: H04M3/5233 ,  H04M3/5175 ,  H04M2201/42 ,  H04M2203/551

    Abstract: A system for routing an interaction request based on skill presence reporting has a routing application for determining best routing for the interaction request, a data store for storing and reporting skills data, and an object-oriented interface for presenting skills views including state information of those skills. The system is characterized in that it determines any skills requirements of the interaction request to be routed and discovers which skills of considered routing destinations are available at the time of routing, and routes the interaction according to the available skills discovered and matching the skills requirement, the available skills intrinsic to one or more than one routing destination selected to process the interaction.

    CONFERENCE CALLS VIA AN INTELLIGENT CALL WAITING INTERFACE
    267.
    发明公开
    CONFERENCE CALLS VIA AN INTELLIGENT CALL WAITING INTERFACE 有权
    会议链接关于AN智能连接等待界面

    公开(公告)号：EP1678930A2

    公开(公告)日：2006-07-12

    申请号：EP04794003.6

    申请日：2004-10-01

    Applicant: America Online, Inc.

    Inventor： RENNER, W., Karl ,  MURPHY, Stephen, Vaughan

    IPC: H04M3/00

    CPC classification number: H04M3/4288 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/4211 ,  H04M3/42221 ,  H04M3/42238 ,  H04M3/42365 ,  H04M3/4281 ,  H04M3/436 ,  H04M3/465 ,  H04M3/56 ,  H04M7/0027 ,  H04M7/0033 ,  H04M7/006 ,  H04M2201/42 ,  H04M2203/2011 ,  H04M2203/5018

    Abstract: Initiating a conference call using a call waiting graphical user interface includes receiving an indication that an incoming telephone call is directed to a telephone number and identifying an account associated with the telephone number to which the incoming call is directed. Configuration data related to the account is accessed. A first online identity (165) and a second online identity (170) associated with the account are identified based on the configuration data accessed. A first electronic communication is sent to the fist online identity (165) and a second electronic communication is sent to the second online identity (170). The first online identity (165) can respond to the fist electronic communication and the second online identity (170) can respond to the second electronic communication. A conference call between a caller (110) associated with the incoming telephone call and the fist and second online identities (165, 170) is initiated conditioned on whether the responses by the first and second online identities (165, 170) indicate that both the first and second online identities (165, 170) wish to take the call.

    SYSTEM AND PROCESS FOR DEVELOPING A VOICE APPLICATION
    268.
    发明公开
    SYSTEM AND PROCESS FOR DEVELOPING A VOICE APPLICATION 有权
    系统和方法来开发应用程序语言

    公开(公告)号：EP1535453A4

    公开(公告)日：2006-05-10

    申请号：EP03737751

    申请日：2003-07-24

    Applicant: TELSTRA CORP LTD

    Inventor： LAW ENG BOON ,  HO KHANH THI PHUONG ,  HUI ALVARO KAU KAM ,  STARKIE BRADFORD CRAIG

    IPC: G10L15/28 ,  H04M3/493 ,  G06F17/20 ,  G06F19/00 ,  H04M1/64

    CPC classification number: H04M3/4936 ,  G10L15/28 ,  H04M3/493 ,  H04M2201/42 ,  H04M2203/355

    Abstract: A system for use in developing a voice application, including a dialog element selector for defining execution paths of the application by selecting dialog elements and adding the dialog elements to a tree structure, each path through the tree structure representing one of the execution paths, a dialog element generator for generating the dialog elements on the basis of predetermined templates and properties of the dialog elements, the properties received from a user of the system, each of said dialog elements corresponding to at least one voice language template, and a code generator for generating at least one voice language module for the application on the basis of said at least one voice language template and said properties. The voice language templates include VoiceXML elements, and the dialog elements can be regenerated from the voice language module. The voice language module can be used to provide the voice application for an IVR.

    VOICE MAILBOX CONFIGURATION METHODS AND APPARATUS FOR MOBILE COMMUNICATION DEVICES
    270.
    发明公开
    VOICE MAILBOX CONFIGURATION METHODS AND APPARATUS FOR MOBILE COMMUNICATION DEVICES 有权
    设备和方法为所有语音信箱对于移动通信设备配置

    公开(公告)号：EP1570635A1

    公开(公告)日：2005-09-07

    申请号：EP03775011.4

    申请日：2003-11-12

    Applicant: Research In Motion Limited

    Inventor： VANDER VEEN, Raymond, P.

    IPC: H04M1/725 ,  H04M3/533

    CPC classification number: H04M1/7255 ,  H04M3/533 ,  H04M3/53333 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/251 ,  H04M2207/18

    Abstract: In one illustrative example disclosed, a mobile communication device includes a user interface, a processor, and a wireless transmitter. The user interface includes, among other things, a visual display which is part of a graphical user interface (GUI). For configuring a voice mailbox at a remote voicemail system, the GUI visually displays a user input prompt for voice mailbox configuration information which corresponds to an audible user input prompt provided by the voicemail system. The user input prompt may be, for example, a prompt for a user password, an audible voicemail greeting, or an audible user name for the voice mailbox. Through the user interface, the voice mailbox configuration is received by the processor in response to the user input prompt and transmitted to the voicemail system by the wireless transmitter. Advantageously, the mobile device provides a consistent user-friendly GUI for voice mailbox configuration as well as for its primary applications.

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